| In millions, except per share items | Dec-31-18 | Dec-31-17 | Dec-31-16 | Dec-31-15 | Dec-31-14 | Dec-31-13 | Dec-31-12 | Dec-31-11 |
| | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K |
| Revenues: |
| Agency | 956.6 | 975.5 | 779.2 | 892.0 | 885.3 | 799.9 | 717.2 | 791.7 |
| SFS | 50.9 | 60.1 | 61.2 | 65.2 | 47.3 | | | |
| All Other | 35.2 | 30.9 | 26.0 | 19.0 | 19.7 | 32.5 | 7.4 | 6.3 |
| Other | | | | | | 21.3 | 43.9 | 33.8 |
| Total revenues [+] | 1,035.7 | 1,057.4 | 857.9 | 961.5 | 938.1 | 853.7 | 768.5 | 831.8 |
| Licensing | | | | | | 6.9 | 6.1 | 5.2 |
| Products | | | | 108.7 | 70.0 | 30.6 | | |
| Franchise | | | | | | 6.9 | 6.1 | 5.2 |
| Financial services | | | | 50.5 | 33.0 | 21.3 | 17.7 | 12.0 |
| Other | | | | 10.4 | 10.0 | 1.2 | 1.3 | 1.0 |
| Revenue growth [+] | -2.0% | 23.2% | -10.8% | 2.5% | 9.9% | 11.1% | -7.6% | 7.4% |
| Agency | -1.9% | 25.2% | -12.6% | 0.8% | 10.7% | 11.5% | -9.4% | |
| SFS | -15.4% | -1.8% | -6.2% | 38.0% | | | | |
| All Other | 14.0% | 18.8% | 37.0% | -3.9% | -39.3% | 340.9% | 17.6% | 39.0% |
| Cost of goods sold [+] | 0.0 | 0.0 | 0.0 | 91.9 | 86.5 | 84.6 | 65.7 | 69.5 |
| Sales commissions and fees | | | | | | 297.5 | 273.3 | 268.5 |
| Gross profit | 1,035.7 | 1,057.4 | 857.9 | 869.6 | 851.5 | 769.1 | 702.8 | 762.3 |
| Gross margin | 100.0% | 100.0% | 100.0% | 90.4% | 90.8% | 90.1% | 91.5% | 91.6% |
| Selling, general and administrative [+] | 546.9 | 516.9 | 496.7 | 481.3 | 175.4 | 197.9 | 176.1 | 176.2 |
| Sales and marketing | 23.9 | 25.4 | 19.7 | 19.3 | 16.6 | 22.5 | 17.9 | 15.1 |
| General and administrative [+] | 523.0 | 491.5 | 477.0 | 159.1 | 158.8 | 175.5 | 158.2 | 161.1 |
| Wages and related expenses | 342.7 | 318.6 | 315.6 | 302.8 | 310.9 | 297.5 | 273.3 | 268.5 |
| General and administrative expenses | 180.4 | 173.0 | 161.4 | 159.1 | 158.8 | 175.5 | 158.2 | 161.1 |
| Other selling, general and administrative | | | | 302.8 | | | | |
| Equity in earnings | 3.6 | 2.5 | 3.3 | 5.3 | 0.7 | 0.0 | 0.3 | 0.1 |
| Other operating expenses | 280.4 | 350.8 | 224.8 | 167.1 | 409.5 | 327.8 | 294.4 | 292.3 |
| EBITDA [+] | 212.0 | 192.2 | 139.7 | 226.5 | 267.4 | 243.4 | 232.6 | 294.0 |
| EBITDA growth | 10.3% | 37.6% | -38.3% | -15.3% | 9.8% | 4.6% | -20.9% | 1.0% |
| EBITDA margin | 20.5% | 18.2% | 16.3% | 23.6% | 28.5% | 28.5% | 30.3% | 35.3% |
| Depreciation | 24.0 | 22.1 | 19.9 | 19.5 | 20.6 | 19.4 | 17.9 | 17.6 |
| EBITA | 187.9 | 170.2 | 119.8 | 207.0 | 246.8 | 224.0 | 214.7 | 276.4 |
| EBITA margin | 18.1% | 16.1% | 14.0% | 21.5% | 26.3% | 26.2% | 27.9% | 33.2% |
| Amortization of intangibles | 3.0 | 2.0 | 1.9 | | | | | |
| EBIT [+] | 184.9 | 168.2 | 117.9 | 207.0 | 246.8 | 224.0 | 214.7 | 276.4 |
| EBIT growth | 10.0% | 42.7% | -43.1% | -16.1% | 10.2% | 4.3% | -22.3% | 0.6% |
| EBIT margin | 17.9% | 15.9% | 13.7% | 21.5% | 26.3% | 26.2% | 27.9% | 33.2% |
| Non-recurring items [+] | | | | | 20.0 | 1.4 | 0.0 | 4.8 |
| Unusual expense | | | | | 20.0 | 1.4 | | |
| Interest expense, net [+] | 38.5 | 31.0 | 29.0 | 31.0 | 33.3 | 39.9 | 42.9 | 37.5 |
| Interest expense | 40.0 | 32.2 | 30.3 | 32.7 | 35.2 | 42.7 | 44.4 | 41.5 |
| Interest income | 1.5 | 1.2 | 1.3 | 1.8 | 1.9 | 2.8 | 1.6 | 4.0 |
| Other income (expense), net [+] | -13.7 | 4.5 | 7.9 | -6.8 | -0.4 | 3.0 | 3.0 | -1.0 |
| Gain (loss) on debt retirement | -10.9 | | | | | | | |
| Other | 4.7 | 7.0 | 11.1 | -1.5 | 0.3 | 3.0 | 2.9 | -1.1 |
| Pre-tax income | 132.7 | 141.7 | 96.7 | 169.3 | 193.0 | 185.7 | 174.8 | 233.0 |
| Income taxes | 27.7 | 25.4 | 26.0 | 131.1 | 75.8 | 55.7 | 51.4 | 60.0 |
| Tax rate | 20.8% | 17.9% | 26.8% | 77.5% | 39.3% | 30.0% | 29.4% | 25.8% |
| Minority interest | 0.0 | 0.0 | -0.1 | -0.2 | 0.2 | | | |
| Net income | 108.6 | 118.8 | 74.1 | 43.7 | 117.8 | 130.0 | 108.3 | 171.4 |
| Net margin | 10.5% | 11.2% | 8.6% | 4.5% | 12.6% | 15.2% | 14.1% | 20.6% |
| |
| Basic EPS [+] | $2.14 | $2.25 | $1.30 | $0.64 | $1.71 | $1.90 | $1.60 | $2.55 |
| Growth | -5.3% | 73.5% | 102.5% | -62.4% | -10.2% | 18.9% | -37.2% | 7.5% |
| Diluted EPS [+] | $2.12 | $2.24 | $1.29 | $0.64 | $1.69 | $1.88 | $1.58 | $2.49 |
| Growth | -5.3% | 74.0% | 102.1% | -62.4% | -10.0% | 18.9% | -36.5% | 6.4% |
| |
| Dividends per share [+] | | $0.05 | $0.03 | $0.40 | $4.74 | $0.20 | $0.52 | $0.23 |
| Growth | -100.0% | 47.5% | -92.4% | -91.6% | 2270.0% | -61.5% | 126.1% | 15.0% |
| |
| Shares outstanding (basic) [+] | 50.9 | 52.7 | 57.0 | 68.1 | 69.0 | 68.4 | 67.7 | 67.3 |
| Growth | -3.4% | -7.6% | -16.3% | -1.3% | 0.9% | 1.0% | 0.6% | -0.9% |
| Shares outstanding (diluted) [+] | 51.3 | 53.1 | 57.7 | 68.7 | 69.6 | 69.2 | 68.5 | 68.9 |
| Growth | -3.4% | -7.9% | -16.1% | -1.2% | 0.6% | 0.9% | -0.5% | 0.1% |
| |
| EBIT is a non-GAAP figure that excludes all non-recurring expenses: restructuring costs, asset impairments, IPR&D writeoffs, and other unusual charges. |