Overview Financials News + Filings Key Docs Charts Transactions Holdings Ownership Insiders
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| In millions, except per share items | Dec-31-19 | Sep-30-19 | Jun-30-19 | Mar-31-19 | Dec-31-18 | Sep-30-18 | Jun-30-18 | Mar-31-18 |
| | 10-Q | 10-Q | 10-Q | 10-K/A | 10-Q | 10-Q | 10-Q | 10-K/A |
| Document Period End Date | | | | | | | | |
| Revenue, Net | | | | | | | | |
| Service revenue | 24,017 | 24,538 | 25,176 | | 25,159 | 16,558 | 8,125 | |
| Net operating revenues | 32,458 | 32,979 | 33,617 | 33,600 | 33,242 | 32,880 | 32,374 | 32,406 |
| Net operating revenues growth | -2.4% | 0.3% | 3.8% | 3.7% | 1.2% | -0.9% | -3.3% | -2.8% |
| Net operating expenses | | | | | | | | |
| Cost of Goods and Services Sold | 5,203 | 5,133 | 5,052 | | 5,019 | 5,104 | 5,108 | |
| Selling, general and administrative | 7,931 | 7,889 | 7,814 | 7,774 | 7,759 | 7,864 | 8,016 | 8,087 |
| Severance and exit costs | 75 | 55 | 36 | 63 | | | | 13 |
| Amortization | 831 | 502 | 555 | 608 | 659 | 710 | 760 | 812 |
| Other, net | -840 | -503 | -453 | -648 | 564 | 81 | 15 | -391 |
| Total costs and expenses | 33,374 | 33,482 | 33,579 | 33,202 | 30,934 | 30,324 | 29,995 | 29,679 |
| Operating Income | -916 | -503 | 38 | 398 | 2,308 | 2,556 | 2,379 | 2,727 |
| Operating margin | -2.8% | -1.5% | 0.1% | 1.2% | 6.9% | 7.8% | 7.3% | 8.4% |
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| Other (expense) income | | | | | | | | |
| Interest Expense | -2,431.0 | -2,506.0 | -2,545.0 | -2,563.0 | -2,510.0 | -2,427.0 | -2,389.0 | -2,365.0 |
| Other income, net | 70 | 108 | 173 | 187 | 144 | 70 | 35 | -59 |
| Nonoperating Expense | -2,361 | -2,398 | -2,372 | -2,376 | -2,366 | -2,357 | -2,354 | -2,424 |
| Loss (income) before income taxes | -3,277 | -2,901 | -2,334 | -1,978 | -58 | 199 | 25 | 303 |
| Income tax benefit | 585.0 | 185.0 | 104.0 | 35.0 | 356.0 | 7,400.0 | 7,319.0 | 7,074.0 |
| Income (Loss) from Continuing Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest | -2,692 | -2,716 | -2,230 | -1,943 | 298 | 7,599 | 7,344 | 7,377 |
| Net Income (Loss) Attributable to Noncontrolling Interest | 9.0 | 12.0 | -4.0 | | 2.0 | 4.0 | 15.0 | 12.0 |
| Net Income (Loss) Attributable to Parent | -2,679 | -2,700 | -2,230 | -1,943 | 300 | 7,603 | 7,359 | 7,389 |
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| Basic net (loss) income per common share | ($0.61) | ($0.61) | ($0.49) | ($0.42) | $0.08 | $1.90 | $1.84 | $1.85 |
| Diluted net (loss) income per common share | ($0.67) | ($0.67) | ($0.55) | ($0.48) | $0.08 | $1.87 | $1.81 | $1.82 |
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| Basic weighted average common shares outstanding | 4,088 | 4,080 | 4,071 | 4,052 | 4,037 | 4,018 | 4,002 | 3,998 |
| Diluted weighted average common shares outstanding | 4,088 | 4,080 | 4,087 | 4,080 | 4,085 | 4,081 | 4,050 | 4,053 |
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| Other comprehensive (loss) income, net of tax: | | | | | | | | |
| Net unrealized holding gains on securities and other | | -4 | -4 | | -9 | | | |
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| Net unrealized holding (losses) gains on derivatives | | | | | | | | |
| Net unrecognized net periodic pension and other postretirement benefits | | | | | | | | |
| Cumulative Effect of New Accounting Pronouncement | | | | | | | | |
| Other comprehensive income | | | | | | | | |
| Comprehensive (loss) income | -575 | -589 | -90 | | 215 | 7,567 | 7,319 | |
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