Overview Financials News + Filings Key Docs Charts Transactions Holdings Ownership Insiders
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| In millions, except per share items | Dec-31-19 | Sep-30-19 | Jun-30-19 | Mar-31-19 | Dec-31-18 | Sep-30-18 | Jun-30-18 | Mar-31-18 |
| | 10-Q | 10-Q | 10-Q | 10-K/A | 10-Q | 10-Q | 10-Q | 10-K/A |
| Document Period End Date | | | | | | | | |
| Revenue, Net | | | | | | | | |
| Service revenue | 8,080 | 7,795 | 8,142 | | 8,601 | 8,433 | 8,125 | |
| Net operating revenues | 8,080 | 7,795 | 8,142 | 8,441 | 8,601 | 8,433 | 8,125 | 8,083 |
| Net operating revenues growth | -6.1% | -7.6% | 0.2% | 4.4% | 4.4% | 6.4% | -0.4% | -5.3% |
| Net operating expenses | | | | | | | | |
| Cost of Goods and Services Sold | 1,718 | 1,775 | 1,710 | | 1,648 | 1,694 | 1,677 | |
| Selling, general and administrative | 2,045 | 1,936 | 1,907 | 2,043 | 2,003 | 1,861 | 1,867 | 2,028 |
| Severance and exit costs | 20 | 19 | -27 | 63 | | | | 13 |
| Amortization | 474 | 106 | 118 | 133 | 145 | 159 | 171 | 184 |
| Other, net | -152 | 21 | 237 | -946 | 185 | 71 | 42 | 266 |
| Total costs and expenses | 8,014 | 7,558 | 7,687 | 10,115 | 8,122 | 7,655 | 7,310 | 7,847 |
| Operating Income | 66 | 237 | 455 | -1,674 | 479 | 778 | 815 | 236 |
| Operating margin | 0.8% | 3.0% | 5.6% | -19.8% | 5.6% | 9.2% | 10.0% | 2.9% |
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| Other (expense) income | | | | | | | | |
| Interest Expense | -589.0 | -594.0 | -619.0 | -629.0 | -664.0 | -633.0 | -637.0 | -576.0 |
| Other income, net | -6 | 14 | 28 | 34 | 32 | 79 | 42 | -9 |
| Nonoperating Expense | -595 | -580 | -591 | -595 | -632 | -554 | -595 | -585 |
| Loss (income) before income taxes | -529 | -343 | -136 | -2,269 | -153 | 224 | 220 | -349 |
| Income tax benefit | 408.0 | 64.0 | 22.0 | 91.0 | 8.0 | -17.0 | -47.0 | 412.0 |
| Income (Loss) from Continuing Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest | -121 | -279 | -114 | -2,178 | -145 | 207 | 173 | 63 |
| Net Income (Loss) Attributable to Noncontrolling Interest | 1.0 | 5.0 | 3.0 | | 4.0 | -11.0 | 3.0 | 6.0 |
| Net Income (Loss) Attributable to Parent | -120 | -274 | -111 | -2,174 | -141 | 196 | 176 | 69 |
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| Basic net (loss) income per common share | ($0.03) | ($0.07) | ($0.03) | ($0.48) | ($0.03) | $0.05 | $0.04 | $0.02 |
| Diluted net (loss) income per common share | ($0.03) | ($0.07) | ($0.03) | ($0.54) | ($0.03) | $0.05 | $0.04 | $0.02 |
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| Basic weighted average common shares outstanding | 4,109 | 4,098 | 4,087 | 4,057 | 4,078 | 4,061 | 4,010 | 3,999 |
| Diluted weighted average common shares outstanding | 4,109 | 4,098 | 4,087 | 4,057 | 4,078 | 4,124 | 4,061 | 4,078 |
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| Other comprehensive (loss) income, net of tax: | | | | | | | | |
| Net unrealized holding gains on securities and other | | 1 | -3 | | -2 | 1 | -8 | |
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| Net unrealized holding (losses) gains on derivatives | | | | | | | | |
| Net unrecognized net periodic pension and other postretirement benefits | | | | | | | | |
| Cumulative Effect of New Accounting Pronouncement | | | | | | | | |
| Other comprehensive income | | | | | | | | |
| Comprehensive (loss) income | -156 | -283 | -136 | | -170 | 216 | 169 | |
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