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SYKES ENTERPRISES INC (SYKE)
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| Operating Efficiency |
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Annual |
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| In millions, except per share items | Dec-31-20 | Dec-31-19 | Dec-31-18 | Dec-31-17 | Dec-31-16 | Dec-31-15 | Dec-31-14 | Dec-31-13 |
| | Source | Source | Source | Source | Source | Source | Source | Source |
| Turnover Ratios |
| Asset turnover | 1.2 | 1.2 | 1.3 | 1.2 | 1.3 | 1.4 | 1.4 | 1.4 |
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| Returns on Capital |
| ROIC (excluding intangibles) | 16.0% | 14.4% | 16.1% | 9.8% | 18.9% | 22.4% | 18.8% | 13.7% |
| ROIC (including intangibles) | 8.3% | 6.6% | 7.2% | 4.6% | 8.3% | 12.6% | 10.1% | 6.8% |
| ROE | 9.7% | 7.9% | 7.6% | 4.6% | 8.9% | 10.6% | 8.8% | 6.1% |
| ROA | 6.0% | 4.9% | 5.3% | 2.8% | 5.2% | 7.6% | 6.1% | 4.1% |
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| Cash Conversion Cycle |
| Days sales outstanding | 0.0 | 0.0 | 78.0 | 78.7 | 79.6 | 78.6 | 79.8 | 76.5 |
| Days payables outstanding | 10.6 | 11.8 | 9.2 | 11.3 | 11.2 | 10.1 | 10.4 | 10.9 |
| Days inventory outstanding | | | | | | | | |
| Cash conversion cycle | -10.6 | -11.8 | 68.8 | 67.4 | 68.4 | 68.5 | 69.4 | 65.6 |
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