ServiceNow, Inc. (NOW) [Rocket]

In millions, except per share items	Dec-31-22	Dec-31-21	Dec-31-20	Dec-31-19	Dec-31-18	Dec-31-17	Dec-31-16	Dec-31-15
	8-K	10-K	10-K	10-K	10-K	10-K	10-K	10-K
Revenues:
Total subscription revenues		5,573.0	4,286.0	3,255.0	2,421.3	1,739.5
Digital workflow products		4,882.0	3,749.0	2,811.0	2,111.7	1,534.6
ITOM products		691.0	537.0	444.0	309.6	204.9
Total revenues [+]	7,245.0	5,896.0	4,519.0	3,460.0	2,608.8	1,918.5	1,391.0	1,005.5
Services	354.0							157.2
Subscription	6,891.0
License and services								848.3
Revenue growth [+]	22.9%	30.5%	30.6%	32.6%	36.0%	37.9%	38.3%	47.3%
Total subscription revenues		30.0%	31.7%	34.4%	39.2%
Digital workflow products		30.2%	33.4%	33.1%	37.6%
ITOM products		28.7%	20.9%	43.4%	51.1%
Cost of goods sold [+]	1,573.0	1,353.0	987.0	796.0	622.7	499.9	399.0	329.4
Cost of services	386.0
Cost of technology services								146.0
Cost of subscriptions	1,187.0							183.4
Gross profit	5,672.0	4,543.0	3,532.0	2,664.0	1,986.2	1,418.6	992.0	676.1
Gross margin	78.3%	77.1%	78.2%	77.0%	76.1%	73.9%	71.3%	67.2%
Selling, general and administrative [+]	3,549.0	2,889.0	2,309.0	1,873.0	1,499.1	1,105.5	818.9	625.0
Sales and marketing	2,814.0	2,292.0	1,855.0	1,534.0	1,203.1	895.0	660.0	498.4
General and administrative	735.0	597.0	454.0	339.0	296.0	210.5	158.9	126.6
Research and development	1,768.0	1,397.0	1,024.0	749.0	529.5	377.5	285.2	217.4
Other operating expenses							270.0
EBITDA [+]	788.0	729.0	535.0	294.0	107.2	49.5	-299.1	-106.0
EBITDA growth	8.1%	36.3%	82.0%	174.3%	116.6%	-116.5%	182.1%	-3.4%
EBITDA margin	10.9%	12.4%	11.8%	8.5%	4.1%	2.6%	-21.5%	-10.5%
Depreciation	433.0	396.0	290.0	217.0	124.6	94.2	68.0	48.6
EBITA	355.0	333.0	245.0	77.0	-17.4	-44.7	-367.1	-154.6
EBITA margin	4.9%	5.6%	5.4%	2.2%	-0.7%	-2.3%	-26.4%	-15.4%
Amortization of intangibles		76.0	46.0	35.0	25.0	19.7	15.1	11.8
EBIT [+]	355.0	257.0	199.0	42.0	-42.4	-64.4	-382.2	-166.4
EBIT growth	38.1%	29.1%	373.8%	-199.0%	-34.1%	-83.1%	129.7%	9.6%
EBIT margin	4.9%	4.4%	4.4%	1.2%	-1.6%	-3.4%	-27.5%	-16.5%
Interest expense	27.0	28.0	33.0	33.0	52.7	53.4	33.3	31.1
Interest expense	27.0	28.0	33.0	33.0	52.7	53.4	33.3	31.1
Other income (expense), net [+]	71.0	20.0	-16.0	58.0	56.1	4.4	5.0	4.5
Litigation settlement							270.0
Other	-71.0	20.0	-16.0	58.0	56.1
Pre-tax income	399.0	249.0	150.0	67.0	-39.0	-113.4	-410.4	-193.0
Income taxes	74.0	19.0	31.0	-560.0	-12.3	3.4	3.8	5.4
Tax rate	18.5%	7.6%	20.7%		31.6%
Earnings from continuing ops	325.0	230.1	118.5	626.7	-26.7	-116.8	-414.2	-198.4
Earnings from discontinued ops		230.0	119.0	627.0
Net income	325.0	230.1	118.5	626.7	-26.7	-116.8	-414.2	-198.4
Net margin	4.5%	3.9%	2.6%	18.1%	-1.0%	-6.1%	-29.8%	-19.7%

Basic EPS [+]	$1.62	$1.16	$0.61	$3.36	($0.15)	($0.68)	($2.52)	($1.27)
Growth	39.2%	89.3%	-81.7%	-2338.3%	-78.0%	-72.9%	97.6%	3.3%
Diluted EPS [+]	$1.59	$1.13	$0.59	$3.18	($0.15)	($0.68)	($2.52)	($1.27)
Growth	40.6%	93.5%	-81.6%	-2216.3%	-78.0%	-72.9%	97.6%	3.3%

Shares outstanding (basic) [+]	201.0	198.1	193.1	186.5	177.8	171.2	164.5	155.7
Growth	1.5%	2.6%	3.6%	4.8%	3.9%	4.0%	5.7%	7.1%
Shares outstanding (diluted) [+]	204.0	203.2	202.5	197.2	177.8	171.2	164.5	155.7
Growth	0.4%	0.3%	2.7%	10.9%	3.9%	4.0%	5.7%	7.1%

EBIT is a non-GAAP figure that excludes all non-recurring expenses: restructuring costs, asset impairments, IPR&D writeoffs, and other unusual charges.