GREENVILLE, S.C.--(BUSINESS WIRE)--SYNNEX Corporation, (NYSE: SNX), a leading distributor of IT products and services, today announced the official launch of RENEWSolv, a platform that allows resellers to manage their software/service renewals and hardware refresh through one dashboard. RENEWSolv is complimentary to all SYNNEX resellers. A unique feature of RENEWSolv is the ability for resellers to upload data for products not purchased through SYNNEX, giving them a comprehensive view of their total renewals business.
Key and unique features of the platform in addition to the single dashboard and data upload capability are: comprehensive analytics highlighting penetration, warranty conversion and renewal rates, automated identification of uncovered equipment, warranty expiration, renewal and tech refresh opportunities with auto-quote creation up to 90 days in advance, email reminders to resellers alerting them of upcoming opportunities, ability for resellers to leverage co-branded storefronts to reach out to end-customers, and complete integration with SYNNEX order management for streamlined ordering and tracking of order status. Additionally, resellers can work with SYNNEX to manage all or part of the renewals process on their behalf, including making telephone calls to customers, managing the tool, reporting, and processing credit card orders.
“RENEWSolv is SYNNEX’ answer to the current fractured practice of renewal management and product refresh,” said Peter Larocque, President of U.S. Distribution for SYNNEX Corporation. “RENEWSolv is a best-in-class renewals platform available for all our channel partners as a complimentary service.”
RENEWSolv launched with all Microsoft SA license renewals and the launch with HP Services Care Packs Day One Contracts is expected by the end of August. Other industry-leading vendors are scheduled to be incorporated into the platform over the next few months.
“Resellers need access to resources that help them easily track opportunities for renewing customers’ software, services and hardware contracts,” said Ken Archer, Americas Vice President, Channels and Alliances, Technology Services, HP. “RENEWSolv provides channel partners with a tool to help them efficiently sustain business and grow their accounts.”
Mike Brogan, President and Chief Executive Officer with Erbs Technology Solutions in Cedar Rapids, Ia. explains, “We try to do the best we can to keep our renewals information in a central place so we can review and take action; but it is a losing battle that takes an enormous amount of time. SYNNEX has again stepped up to the plate to offer a way to improve productivity, decrease complexity and generate new, sustainable revenue streams for its resellers. With RENEWSolv, we will be able to know what’s coming up and what options are available for that product and to professionally communicate to and serve our customers in significantly less time than before.”
Future releases of RENEWSolv are expected to include billing and collections features and a customer self-service portal.
For more information about RENEWSolv, visit www.renewsolv.com, call the RENEWSolv Team at 1-800-456-7822 x 4520 or email RENEWSolv@synnex.com.
About SYNNEX Corporation
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world. The Company provides services in IT distribution, supply chain management, contract assembly and business process outsourcing. Founded in 1980, SYNNEX employs over 10,000 full-time and part-time associates worldwide. Additional information about SYNNEX may be found online at www.synnex.com.
Safe Harbor Statement
Statements in this release that are forward-looking, such as RENEWSolv capabilities and features, future RENEWSolv capabilities and features and the timing of the same, future cost of RENEWSolv, and general success of the RENEWSolv platform involve known and unknown risks and uncertainties, which may cause the Company's actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.
Copyright 2011 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.