EX-99.2 3 esmt-ex99_2.htm EX-99.2

Second Quarter 2022 Financial Results August 4, 2022 Exhibit 99.2

Forward-Looking Statements Certain statements in this presentation are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the third quarter, full year 2022 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management’s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (“SEC”). Such statements are based on the Company’s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law. © EngageSmart, Inc. 2022. All rights reserved.

EngageSmart Overview

Scaled SaaS Solutions with integrated payments Q2’22 Transactions & Customers 36.1M & 92.6K Q2’22 Annualized Revenue1 $295M High growth withsignificant runway 43% TAM $28B Efficient model drives profitable growth 78.2% 16.2% Q2’22 YoY Revenue Growth Q2‘22 Adjusted Gross Margin2 Q2‘22 Adjusted EBITDA Margin2 Unless noted, figures shown are based on Q2’22. 1 Annualized Revenue is an approximation of total revenue for the full year based on the current quarter.2 For a reconciliation of GAAP to Non-GAAP metrics, refer to the Appendix. EngageSmart at a Glance © EngageSmart, Inc. 2022. All rights reserved.

Consumer expectations Intuitive, frictionless, and personalized digital experiences Vertical specialization Increasing vertical and sub vertical-specific software needs Electronic payments Ongoing shift to electronicpayment methods Digital transformation Accelerating adoption of modern digital technologies Businesses Need Better Digital Solutions Businesses are moving from legacy systems and processes to automation and self-service capabilities © EngageSmart, Inc. 2022. All rights reserved.

$10B SMB Health & Wellness $18B Enterprise Giving Healthcare Government, Utilities & Financial Services Source: Bureau of Labor Statistics; Aite Group 2020 Report. SMB TAM is derived by taking the total number of health and wellness practitioners addressed by our SimplePractice solution using data from the Bureau of Labor Statistics and multiplying by the total spend opportunity per customer based on the current prevailing market price; Enterprise TAM is derived by taking the total number of bills per year in the United States, as estimated by Aite Group, and multiplying by our average revenue per transaction. Benefitting from strong tailwinds – Underpenetrated markets Strong, non-cyclical growth dynamics Large whitespace of SMBs & Enterprises Growing usage of software & payments technology – – – A $28B Market Revenue Opportunity in the US We serve verticals with legacy systems and practices that result in inefficiencies and low digital adoption © EngageSmart, Inc. 2022. All rights reserved.

Customer engagement applications End-to-end business management software Billing & payment solutions Our SaaS Solutions Help Customers with Self-service Enablement Vertically tailored, integrated software © EngageSmart, Inc. 2022. All rights reserved.

All solutions enable our customers to: Practice management software Non-profit and corporate fundraising Patient engagement and payment platform Giving Enterprise Healthcare Create a two-way digital dialog driving self-service Increase time available to focus on their business Simplify customer engagement Securely process payments Purpose built for each vertical – – – – – SMB Organic word of mouth / digital / SEO sales model We are the System of Record / EHR – – Enterprise Direct sales partner-enabled model – We integrate with the System of Record / CIS – Simplifying bill presentation and payments across multiple bill types Government, Utilities & Financial Services SMB How We Approach The Market Opportunity Health & Wellness © EngageSmart, Inc. 2022. All rights reserved.

SMB

Notes Claim Filing Treatment Planning Paperless Intakes AutoPay Credit Card Processing Online Booking Calendar Sync Appointment Reminders The Client Portal Secure Messaging Telehealth CLIENT COMMUNICATION SCHEDULING BILLING DOCUMENTATION 89K+ $163M Q2’22Annualized Revenue2 SMBCustomers1 1 Number of Customers as of 6/30/22. 2 Annualized Revenue is an approximation of total SMB revenue for the full year based on the current quarter. SimplePractice Is An End-to-end Practice Management Solution © EngageSmart, Inc. 2022. All rights reserved.

The Monarch Marketplace The future of Wellness is Monarch Robust platform that extends beyond practice management Reinventing how practitioners connect with clients and each other Data enables 3rd party partners to better serve clients – – – Redefining how health and wellness providers connect with patients © EngageSmart, Inc. 2022. All rights reserved.

“Using SimplePractice has made it easy to take care of billing. And it's all in one platform so I can focus on working with my patients.” - Dr. Melissa Brown “There's a widget that we can put on our website so clients can look at our calendars, schedule directly through that, and fill out all the paperwork before we even had any conversation with them. SimplePractice smoothes the process of us scheduling client appointments. “When I finish with clients, I flip open my laptop, I log on to SimplePractice real quick, and I write my notes in 5 or 10 minutes at the most.” PaperlessIntake Client Communication Documentation Scheduling Billing “I'm very fancy over here. I have a paperless practice, so everything will come via email.’ They love it. I can't tell you how many times people will say ‘I love this client portal.” - James Guay, LMFT - Katie Malinski,LCSW-S - Dr. Nikki Rubin Treatment Planning Notes Client Portal Telehealth Secure Messaging Online Booking CalendarSync Appointment Reminders AutoPay Claim Filing Credit Card Processing Exceptional Client Feedback © EngageSmart, Inc. 2022. All rights reserved.

Competitive Landscape Marketplace solutions Continuing education Professional websites Practice management Key differentiators Complete ecosystem Fully integrated, end-to-end platform Product leadership Seamless access to nationwide network – – – – A leading end-to-end platform replacing pen and paper and point solutions © EngageSmart, Inc. 2022. All rights reserved.

Enterprise

Simplifying bill presentation and payments across multiple bill types Government, Utilities & Financial Services Non-profit and corporate fundraising Giving Patient engagement and payment platform Healthcare 3,200+ EnterpriseCustomers1 $132M Q2‘22 Annualized Revenue 2 1 Number of Customers as of 6/30/22. 2 Annualized Revenue is an approximation of total Enterprise revenue for the full year based on the current quarter. Enterprise Vertical Engagement Applications with Integrated Payments © EngageSmart, Inc. 2022. All rights reserved.

Biller Portal Communications management Cloud store And Cloud pay Email textnotifications Automated reminders and notifications Full-feature guest checkout Omni-channelpayment acceptance Payer enablement Deliver leading commerce capabilities – Improve client satisfaction – Drive digital adoption – Improve cash flow and visibility – Reduce operating costs – Increase payer retention – Biller enablement Omni-channel Customer Engagement Drives Digital Adoption Enables frictionless interactions between billers and payers, driving digital adoption and payments Our solutions enable our customers to: © EngageSmart, Inc. 2022. All rights reserved.

Extensive Partnership & Integration Ecosystem Is Key to Our Mutual Success Efficient go-to-market Direct client relationships with partner-assisted go-to-market model – Leverages partners for lead generation and selling support – Reduces time and cost barriers to implementation – Delivers richer payer experiences through real-time data access – 300+ unique integrations with our customers’ core systems create highly sticky offerings – 1 Harris’ logo is used under license from N. Harris Computer Corporation or one of its affiliates. 1 1 1 1 1 1 1 Partnerships and integrations accelerate new customer acquisition and increase stickiness © EngageSmart, Inc. 2022. All rights reserved.

Competitive Landscape KeyDifferentiators Legacy and modern solution providers Financial institutions’ internal bill presentment and payment systems Strong digital adoption – True SaaS solution drives speed of innovation – Holistic customer engagement platform – Customer success with positive referencing – Extensive partner & integration ecosystem – Competitive differentiation driven by high digital adoption © EngageSmart, Inc. 2022. All rights reserved.

Why We Win

+43% Annualized Revenue ($M)1 03 Customer Focus 04 Product Leadership 05 Efficient Go-to-Market 02 Vertical Expertise 01 Superior Talent Strong organic growthwith positive Adjusted EBITDA 1 Annualized Revenue is an approximation of total revenue for the full year based on the current quarter. 2 For a reconciliation of GAAP to Non-GAAP metrics, refer to the Appendix. 3 For the three months ended June 30, 2022. Our playbook results in outsized organic growth with positive Adjusted EBITDA The EngageSmart Winning Playbook 16.2% Adjusted EBITDA margin 2,3 © EngageSmart, Inc. 2022. All rights reserved.

Grow withexisting customers Acquire newcustomers Build newproducts Expand intonew verticals Pursue selectstrategic acquisitions With many opportunities ahead We’re Just Beginning © EngageSmart, Inc. 2022. All rights reserved.

Second Quarter Financial Results

Significant Customer Growth & Increase in Transactions Processed Number of Customers (in thousands) Transactions Processed (in M) +29% Q2’21 Q3’21 Q4’21 Q1’22 Q2’22 +35% Q2’21 Q3’21 Q4’21 Q1’22 Q2’22 © EngageSmart, Inc. 2022. All rights reserved.

Strong Revenue Growth in SMB & Enterprise: $73.9M, up 43% YoY SMB Revenue ($, M) +56% Enterprise Revenue ($, M) +29% © EngageSmart, Inc. 2022. All rights reserved. Q2’21 Q3’21 Q4’21 Q1’22 Q2’22 Q2’21 Q3’21 Q4’21 Q1’22 Q2’22

SMB Enterprise Q2’22 in $M Q2’21 in $M Q1’21 in $M YoY Growth in % Q2’22 in $M Q2’21 in $M Q1’21 in $M YoY Growth in % Transaction and usage-based $ 11.2 $ 8.2 38% $ 30.0 $ 22.9 31% Subscription $ 29.2 $ 17.6 66% $ 2.2 $ 1.9 14% Other $ 0.4 $ 0.3 27% $ 0.9 $ 0.8 7% Total Revenue $ 40.8 $ 26.1 56% $ 33.0 $ 25.6 29% Q2’22 Revenue 1 Tables may not foot due to rounding. Revenue Breakdown by Type and Segment © EngageSmart, Inc. 2022. All rights reserved.

Q2’22 $, M Q2’ 22 % of Revenue Adjusted Gross Profit $ 57.8 78.2% Non-GAAP Sales & Marketing $ 23.1 31.3% Non-GAAP Research & Development $ 10.8 14.6% Non-GAAP General & Administrative $ 12.6 17.1% Adjusted EBITDA $ 12.0 16.2% For a reconciliation of GAAP to Non-GAAP metrics, refer to the Appendix. Q2’22 Expenses © EngageSmart, Inc. 2022. All rights reserved.

2022 Outlook Revenue Adjusted EBITDA1 FY’22 Outlook $295.0M - $297.5M $42.5M - $43.5M Q3’22 Outlook $73.5M - $75.0M $9.7M - $10.2M As of August 4, 2022 1 A reconciliation of Adjusted EBITDA guidance to net income (loss) on a forward-looking basis cannot be provided without unreasonable efforts, as we are unable to provide reconciling information with respect to interest (income) expense, net, (benefit from) provision for income taxes, depreciation, amortization of intangible assets, transaction-related expenses, the fair value adjustment of acquired deferred revenue, stock-based compensation, and restructuring charges all of which are adjustments to Adjusted EBITDA With the information available as of August 4, 2022, we are providing the above guidance for the third quarter and full year of 2022, based on current market conditions and expectations. This guidance is subject to various important cautionary factors referenced in the “Forward-Looking Statements” section on slide 2. © EngageSmart, Inc. 2022 All rights reserved.

Appendix

Non-GAAP Financial Measures This presentation includes certain performance metrics and financial measures not based on GAAP, including Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Gross Profit, Adjusted Gross Margin, and Non-GAAP Operating Expenses, as well as key business metrics, including total Number of Customers and total Transactions Processed. Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Gross Profit, Adjusted Gross Margin, and Non-GAAP Operating Expenses are supplemental measures of our performance that are not required by, or presented in accordance with, GAAP and should not be considered as an alternative to net income (loss), gross profit, and operating expenses or any other performance measure derived in accordance with GAAP. We define Adjusted EBITDA as net income (loss) excluding interest (income) expense, net; (benefit from) provision for income taxes; depreciation; and amortization of intangible assets, as further adjusted for transaction-related expenses, the fair value adjustment of acquired deferred revenue, stock/equity-based compensation, and restructuring charges. We define Adjusted EBITDA Margin as Adjusted EBITDA divided by revenue plus the fair value adjustment of acquired deferred revenue. We define Adjusted Gross Profit as gross profit as adjusted for the fair value adjustment of acquired deferred revenue, amortization of intangible assets, stock/equity-based compensation, and transaction-related expenses. We define Adjusted Gross Margin as Adjusted Gross Profit divided by revenue plus the fair value adjustment of acquired deferred revenue. We define Non-GAAP Operating Expenses as GAAP operating expenses excluding stock/equity-based compensation and transaction-related expenses. We define Non-GAAP Operating Expenses as a percentage of revenue as Non-GAAP Operating Expenses divided by revenue plus the fair value adjustment of acquired deferred revenue. We define Number of Customers as individuals or entities with whom we directly contract to use our solutions. We define Transactions Processed as the number of accepted payment transactions, such as credit card and debit card transactions, automated clearing house (“ACH”) payments, emerging electronic payments, other communication, text messaging and interactive voice response transactions, and other payment transaction types, which are facilitated through our platform during a given period. We believe Transactions Processed is a key business metric for investors because it directly correlates with transaction and usage-based revenue. We use Transactions Processed to evaluate changes in transaction and usage-based revenue over time. We caution investors that amounts presented in accordance with our definitions of Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Gross Profit, Adjusted Gross Margin, and Non-GAAP Operating Expenses may not be comparable to similar measures disclosed by our competitors because not all companies and analysts calculate these non-GAAP financial measures in the same manner. We present these non-GAAP financial measures because we consider these metrics to be important supplemental measures of our performance and believe they are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in our industry. Management believes that investors’ understanding of our performance is enhanced by including these non-GAAP financial measures as a reasonable basis for comparing our ongoing results of operations. Non-GAAP financial measures assist management in assessing operating performance by removing the impact of items not directly resulting from our core operations, to present operating results on a consistent basis. Management uses these non-GAAP financial measures for planning purposes, including the preparation of our internal annual operating budget and financial projections; to evaluate the performance and effectiveness of our operational strategies; and to evaluate our capacity to expand our business. These non-GAAP financial measures have limitations as analytical tools, and should not be considered in isolation, or as an alternative to, or a substitute for net income, gross profit, and operating expenses, or other financial statement data presented in accordance with GAAP in our consolidated financial statements. © EngageSmart, Inc. 2022. All rights reserved.