EX-99.1 2 pagerdutyq3fy22earningspre.htm EX-99.1 Document
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PagerDuty Announces Third Quarter Fiscal 2022 Financial Results

Third quarter revenue increased 33% year-over-year to $72 million
Third quarter GAAP operating loss of $24.8 million, non-GAAP operating loss of $5.0 million

SAN FRANCISCO – (BUSINESS WIRE) – December 7, 2021 – PagerDuty, Inc. (NYSE:PD), a leader in digital operations management, today announced financial results for the third quarter of fiscal 2022, ended October 31, 2021.
"Q3 was an outstanding quarter for PagerDuty as we delivered record revenue of $72 million dollars and grew 33% year over year. Our product innovation continues to accelerate across use cases and departments as we empower enterprises to mature their digital operations and deliver superior customer experiences," said Jennifer Tejada, Chairperson and CEO at PagerDuty. "PagerDuty's platform converges Incident Response, AIOps, Automation and now Customer Service Operations to deliver rapid ROI and customer trust, building on a strong foundation of digital infrastructure to become the Operations Cloud for the modern enterprise.”

Third Quarter Fiscal 2022 Financial Highlights

•Revenue was $71.8 million, an increase of 33.5% year over year.
•GAAP operating loss was $24.8 million; GAAP operating margin of negative 34.6%.
•Non-GAAP operating loss was $5.0 million; non-GAAP operating margin of negative 7.0%.
•GAAP net loss per share was $0.31; non-GAAP net loss per share was $0.07.
•Operating cash flow was $2.7 million, with free cash flow of $1.8 million.
•Cash, cash equivalents and current investments were $545.3 million as of October 31, 2021.
The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between historical GAAP and non-GAAP information.


Third Quarter and Recent Highlights

•Total paid customers of 14,486 as of October 31, 2021, compared to 13,725 in the year ago period.
•Customers with annual recurring revenue (“ARR”) over $100,000 was 543 as of October 31, 2021, compared to 401 in the year ago period.
•Land and Expand: PagerDuty’s go to market engine continues to bring in new customers and expand with current customers including Albertsons, Cox Automotive, Cuscal (the largest independent provider of payments solutions for the Australian financial services sector), Guidewire, Hopin, Lululemon Athletica, Saviynt, Shopify, and Truist Financial.
•Dollar-based net retention rate of 124% as of October 31, 2021, compared to 119% in the year ago period.
•International revenue of 24% of revenue as of October 31, 2021, consistent with the year ago period.
•Announced a series of fall product releases to enhance the PagerDuty Operations Cloud.
•Announced an update to PagerDuty for Salesforce Service Cloud.
•Announced new integrations to Datadog: Status Dashboard by Pager Duty and Incidents by PagerDuty.
•Announced plans to establish a cross-functional hub of innovation and development in Lisbon, Portugal.
•Featured case studies: Guidewire and SPS Commerce.

Financial Outlook

For the fourth quarter of fiscal 2022, PagerDuty currently expects:

•Total revenue of $75.5 million - $76.5 million, representing a growth rate of 27% - 29% year over year
•Non-GAAP net loss per share of $0.06 - $0.05 assuming approximately 86 million shares

For the full fiscal year 2022, PagerDuty currently expects:

•Total revenue of $278.5 million - $279.5 million, representing a growth rate of 30% - 31% year over year
•Non-GAAP net loss per share of $0.34 - $0.33 assuming approximately 84 million shares

These statements are forward-looking and actual results may differ materially. Please refer to the Forward-Looking Statements section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

PagerDuty has not reconciled its expectations as to non-GAAP net loss per share to GAAP net loss per share because certain items are out of its control or cannot be reasonably predicted. Accordingly, a reconciliation for forward-looking non-GAAP net loss per share is not available without unreasonable effort.

Conference Call Information:

PagerDuty will host a conference call and live webcast for analysts and investors at 2:00 p.m. Pacific Time on December 7, 2021. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com.

Supplemental Financial and Other Information:

Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors should monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s Twitter account (twitter.com/pagerduty), the Twitter account @jenntejada and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts.


Non-GAAP Financial Measures:

This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP operating loss, non-GAAP operating margin, non-GAAP net loss, non-GAAP net loss per share, and free cash flow.

PagerDuty believes that non-GAAP financial measures, when taken collectively, may be helpful to investors because they provide consistency and comparability with past financial performance and can assist in comparisons with other companies, some of which use similar non-GAAP financial measures to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies.

The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in PagerDuty’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by PagerDuty’s management about which expenses and income are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each historical non-GAAP financial measure to the most directly comparable financial measure presented in accordance with GAAP.

Specifically, PagerDuty excludes the following from its historical and prospective non-GAAP financial measures, as applicable:

Share-based Compensation: PagerDuty utilizes share-based compensation to attract and retain employees. It is principally aimed at aligning their interests with those of its stockholders and at long-term retention, rather than to address operational performance for any particular period. As a result, share-based compensation expenses vary for reasons that are generally unrelated to financial and operational performance in any particular period.

Employer Taxes Related to Employee Stock Transactions: PagerDuty views the amount of employer taxes related to its employee stock transactions as an expense that is dependent on its stock price, employee exercise and other award disposition activity, and other factors that are beyond PagerDuty’s control. As a result, employer taxes related to employee stock transactions vary for reasons that are generally unrelated to financial and operational performance in any particular period.

Amortization of Acquired Intangible Assets: PagerDuty views amortization of acquired intangible assets as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are evaluated for impairment regularly, amortization of the cost of purchased intangibles is an expense that is not typically affected by operations during any particular period.

Acquisition-Related Expenses: PagerDuty views acquisition-related expenses, such as transaction costs and acquisition-related retention payments, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses.

Amortization of Debt Issuance Costs: For the three and nine months ended October 31, 2021, the imputed interest rate of the Convertible Senior Notes (the "Notes") was approximately 1.93%. This is a result of the debt issuance costs, which reduce the carrying value of the convertible debt instruments. For the three and nine months ended October 31, 2020, the imputed interest rate of the Notes was approximately 7.88%. This was a result of the debt discount and debt issuance costs, which reduce the carrying value of the convertible debt instruments. The debt issuance costs and debt discount are amortized as interest expense. The expense for the amortization of the debt issuance costs and the debt discount is a non-cash item, and we believe the exclusion of this interest expense will provide for a more useful comparison of our operational performance in different periods.



Acquisition-Related Income Tax Benefit: PagerDuty views acquisition-related income tax benefits as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such benefits can assist in the comparison of operational performance in different periods which may or may not include such benefits.

PagerDuty defines non-GAAP operating loss as GAAP loss from operations excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, and acquisition-related expenses. PagerDuty defines non-GAAP net loss (which is used in calculating non-GAAP net loss per share) as GAAP net loss excluding amortization of debt issuance costs and debt discount, stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, acquisition-related expenses, and acquisition-related income tax benefits. There are a number of limitations related to the use of these non-GAAP measures as compared to GAAP operating loss and net loss, including that the non-GAAP measures exclude stock-based compensation expense, which has been, and will continue to be for the foreseeable future, a significant recurring expense in PagerDuty’s business and an important part of its compensation strategy.

PagerDuty defines free cash flow as net cash provided by (used in) operating activities, less cash used for purchases of property and equipment and capitalized internal-use software. In addition to the reasons stated above, PagerDuty believes that free cash flow is useful to investors as a liquidity measure because it measures PagerDuty’s ability to generate or use cash in excess of its capital investments in property and equipment to strengthen its balance sheet and further invest in its business and potential strategic initiatives. PagerDuty uses free cash flow in conjunction with traditional GAAP measures as part of its overall assessment of its liquidity, including the preparation of PagerDuty’s annual operating budget and quarterly forecasts, to evaluate the effectiveness of its business strategies, and to assess its liquidity.

There are a number of limitations related to the use of free cash flow as compared to net cash provided by (used in) operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.

PagerDuty encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate PagerDuty’s business.

Please see the reconciliation tables at the end of this release for the reconciliation of GAAP and non-GAAP results.



Forward-Looking Statements:

This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial performance and outlook and market positioning. Words such as “expect,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report Form 10-K filed with the Securities and Exchange Commission (SEC) on March 19, 2021 and our Quarterly Reports on Form 10-Qs filed with the SEC on June 4, 2021 and September 3, 2021. Additional information will be made available in our Quarterly Report on Form 10-Q for the quarter ended October 31, 2021 and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the effect of uncertainties related to the COVID-19 pandemic on U.S. and global markets, our business, operations, revenue results, cash flow, operating expenses, demand for our solutions, sales cycles, customer retention and our customers’ businesses; our ability to achieve and maintain future profitability; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our ability to sustain and manage our growth; our dependence on revenue from a single product; our ability to compete effectively in an increasingly competitive market; and general market, political, economic, and business conditions.

Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash, Lululemon and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook. We’re also hiring, visit https://www.pagerduty.com/careers/ to learn more.

Investor Relations Contact:
Tony Righetti
investor@pagerduty.com




PagerDuty, Inc.
Condensed Consolidated Statements of Operations and Comprehensive Loss
(in thousands, except per share data)
(unaudited)
Three Months Ended October 31,Nine Months Ended October 31,
2021202020212020
Revenue$71,760 $53,772 $202,887 $154,272 
Cost of revenue(1)
12,039 7,685 34,433 21,285 
Gross profit59,721 46,087 168,454 132,987 
Operating expenses:
Research and development(1)
24,554 16,156 68,062 46,705 
Sales and marketing(1)
40,176 34,024 118,224 88,271 
General and administrative(1)
19,808 17,746 56,680 45,899 
Total operating expenses84,538 67,926 242,966 180,875 
Loss from operations(24,817)(21,839)(74,512)(47,888)
Interest income705 974 2,306 3,375 
Interest expense(1,350)(4,133)(4,045)(5,741)
Other expense, net(729)(449)(1,931)(861)
Loss before (provision for) benefit from income taxes(26,191)(25,447)(78,182)(51,115)
(Provision for) benefit from income taxes(150)4,839 (378)4,360 
Net loss$(26,341)$(20,608)$(78,560)$(46,755)
Other comprehensive (loss) income
Unrealized (loss) gain on investments(222)(422)(534)497 
Total comprehensive loss$(26,563)$(21,030)$(79,094)$(46,258)
Net loss per share, basic and diluted$(0.31)$(0.26)$(0.94)$(0.59)
Weighted-average shares used in calculating net loss per share, basic and diluted85,092 79,937 83,979 78,835 
(1) Includes stock-based compensation expense as follows:
Three Months Ended October 31,Nine Months Ended October 31,
2021202020212020
Cost of revenue$861 $488 $2,560 $1,095 
Research and development6,183 2,807 16,230 7,459 
Sales and marketing4,606 6,254 12,961 11,409 
General and administrative6,128 3,910 16,115 11,772 
Total$17,778 $13,459 $47,866 $31,735 



PagerDuty, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
As of October 31, 2021As of January 31, 2021
(unaudited)
Assets
Current assets:
Cash and cash equivalents$359,738 $339,166 
Investments185,545 221,112 
Accounts receivable, net of allowance for doubtful accounts of $1,218 and $1,188 as of October 31, 2021 and January 31, 2021, respectively
53,965 55,119 
Deferred contract costs, current15,075 12,330 
Prepaid expenses and other current assets11,833 10,587 
Total current assets626,156 638,314 
Property and equipment, net14,625 12,639 
Deferred contract costs, non-current22,703 19,257 
Lease right-of-use assets21,360 24,691 
Goodwill72,126 72,126 
Intangible assets, net24,008 26,633 
Other assets1,108 1,783 
Total assets$782,086 $795,443 
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable$9,564 $5,747 
Accrued expenses and other current liabilities11,167 9,627 
Accrued compensation32,253 28,372 
Deferred revenue, current137,353 123,686 
Lease liabilities, current5,554 5,262 
Total current liabilities195,891 172,694 
Convertible senior notes, net280,615 217,528 
Deferred revenue, non-current5,497 6,286 
Lease liabilities, non-current22,438 26,542 
Other liabilities4,256 5,666 
Total liabilities508,697 428,716 
Stockholders’ equity:
Common stock
— — 
Additional paid-in-capital593,508 614,494 
Accumulated other comprehensive income(191)343 
Accumulated deficit(319,928)(248,110)
Total stockholders’ equity273,389 366,727 
Total liabilities and stockholders’ equity
$782,086 $795,443 



PagerDuty, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
Three Months Ended October 31,Nine Months Ended October 31,
2021202020212020
Cash flows from operating activities
Net loss$(26,341)$(20,608)$(78,560)$(46,755)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization2,133 1,313 6,160 3,352 
Amortization of deferred contract costs3,839 2,830 10,651 7,894 
Amortization of debt discount and issuance costs (1)
452 3,235 1,350 4,493 
Stock-based compensation17,778 13,459 47,866 31,735 
Non-cash lease expense1,122 1,095 3,331 3,299 
Other897 471 2,592 1,897 
Changes in operating assets and liabilities:
Accounts receivable(6,113)(2,586)360 (3,879)
Deferred contract costs(7,357)(4,745)(16,842)(10,944)
Prepaid expenses and other assets1,905 1,384 (857)(3,605)
Accounts payable2,657 1,339 3,836 (210)
Accrued expenses and other liabilities(3,452)(1,394)(79)2,224 
Accrued compensation7,590 6,402 3,760 7,689 
Deferred revenue8,848 3,864 12,878 12,475 
Lease liabilities(1,308)(1,215)(3,812)(2,959)
Net cash provided by (used in) operating activities2,650 4,844 (7,366)6,706 
Cash flows from investing activities
Purchases of property and equipment(85)(110)(1,376)(3,402)
Capitalization of internal-use software costs(784)(217)(2,701)(328)
Business acquisitions, net of cash acquired— (49,656)(160)(49,656)
Proceeds from maturities of held-to-maturity of investments— 4,000 — 28,040 
Purchases of available-for-sale investments(34,505)(53,225)(150,608)(153,254)
Proceeds from maturities of available-for-sale investments40,466 51,720 156,616 123,352 
Proceeds from sales of available-for-sale investments— 2,000 27,380 9,285 
Net cash provided by (used in) investing activities5,092 (45,488)29,151 (45,963)
Cash flows from financing activities
Proceeds from issuance of convertible senior notes, net of issuance costs paid of $8,835
— (684)— 278,665 
Purchase of capped call related to convertible senior notes — — — (35,708)
Proceeds from employee stock purchase plan— — 4,889 3,558 
Proceeds from issuance of common stock upon exercise of stock options
5,087 3,938 12,517 9,709 
Employee payroll taxes paid related to net share settlement of restricted stock units
(7,616)(2,591)(18,619)(4,334)
Net cash (used in) provided by financing activities(2,529)663 (1,213)251,890 
Net increase in cash, cash equivalents, and restricted cash5,213 (39,981)20,572 212,633 
Cash, cash equivalents, and restricted cash at beginning of period354,525 376,638 339,166 124,024 
Cash, cash equivalents, and restricted cash at end of period$359,738 $336,657 $359,738 $336,657 
(1) During the first quarter of fiscal 2022, the Company early adopted ASU 2020-06 which resulted in the elimination of amortization of the debt discount on the convertible senior notes from February 1, 2021.



PagerDuty, Inc.
Reconciliation of GAAP to Non-GAAP Data
(in thousands, except percentages and per share data)
(unaudited)
Three Months Ended October 31,Nine Months Ended October 31,
2021202020212020
Reconciliation of gross profit and gross margin
GAAP gross profit$59,721 $46,087 $168,454 $132,987 
Plus: Share-based compensation861 488 2,560 1,095 
Plus: Employer taxes related to employee stock transactions22 14 78 23 
Plus: Amortization of acquired intangible assets280 93 840 93 
Non-GAAP gross profit$60,884 $46,682 $171,932 $134,198 
GAAP gross margin83.2 %85.7 %83.0 %86.2 %
Non-GAAP adjustments1.6 %1.1 %1.7 %0.8 %
Non-GAAP gross margin84.8 %86.8 %84.7 %87.0 %
Reconciliation of operating expenses
GAAP research and development$24,554 $16,156 $68,062 $46,705 
Less: Share-based compensation(6,183)(2,807)(16,230)(7,459)
Less: Employer taxes related to employee stock transactions(212)(81)(618)(202)
Less: Acquisition-related expenses(442)(154)(1,348)(154)
Non-GAAP research and development$17,717 $13,114 $49,866 $38,890 
GAAP sales and marketing$40,176 $34,024 $118,224 $88,271 
Less: Share-based compensation(4,606)(6,254)(12,961)(11,409)
Less: Employer taxes related to employee stock transactions(175)(157)(533)(345)
Less: Amortization of acquired intangible assets(595)(199)(1,785)(199)
Non-GAAP sales and marketing$34,800 $27,414 $102,945 $76,318 
GAAP general and administrative$19,808 $17,746 $56,680 $45,899 
Less: Share-based compensation(6,128)(3,910)(16,115)(11,772)
Less: Employer taxes related to employee stock transactions(286)(131)(857)(217)
Less: Acquisition-related expenses— (1,632)(8)(1,632)
Non-GAAP general and administrative$13,394 $12,073 $39,700 $32,278 
Reconciliation of operating loss and operating margin
GAAP operating loss$(24,817)$(21,839)$(74,512)$(47,888)
Plus: Share-based compensation17,778 13,459 47,866 31,735 
Plus: Employer taxes related to employee stock transactions695 383 2,086 787 
Plus: Amortization of acquired intangible assets875 292 2,625 292 
Plus: Acquisition-related expenses442 1,786 1,356 1,786 
Non-GAAP operating loss$(5,027)$(5,919)$(20,579)$(13,288)
GAAP operating margin(34.6)%(40.6)%(36.7)%(31.0)%
Non-GAAP adjustments27.6 %29.6 %26.6 %22.4 %
Non-GAAP operating margin(7.0)%(11.0)%(10.1)%(8.6)%
Reconciliation of net loss
GAAP net loss$(26,341)$(20,608)$(78,560)$(46,755)
Plus: Share-based compensation17,778 13,459 47,866 31,735 
Plus: Employer taxes related to employee stock transactions695 383 2,086 787 
Plus: Amortization of debt discount and issuance costs (1)
452 3,235 1,350 4,493 
Plus: Amortization of acquired intangible assets875 292 2,625 292 
Plus: Acquisition-related expenses442 1,786 1,356 1,786 
Plus: Tax benefit associated with acquisition$— $(5,058)$— $(5,058)
Non-GAAP net loss$(6,099)$(6,511)$(23,277)$(12,720)
Reconciliation of net loss per share, basic and diluted
GAAP net loss per share, basic and diluted$(0.31)$(0.26)$(0.94)$(0.59)
Non-GAAP adjustments to net loss0.24 0.18 0.66 0.44 
Non-GAAP net loss per share, basic and diluted$(0.07)$(0.08)$(0.28)$(0.16)
Weighted-average shares used in calculating net loss per share, basic and diluted85,092 79,937 83,979 78,835 
Note: Certain figures may not sum due to rounding.
(1) During the first quarter of fiscal 2022, the Company early adopted ASU 2020-06 which resulted in the elimination of amortization of debt discount on the convertible senior notes from February 1, 2021.


PagerDuty, Inc.
Reconciliation of GAAP to Non-GAAP Financial Measures
(in thousands, except percentages and per share data)
(unaudited)

Free Cash Flow
Three Months Ended October 31,Nine Months Ended October 31,
2021202020212020
Net cash provided by (used in) operating activities$2,650$4,844$(7,366)$6,706
Less:
Purchases of property and equipment(85)(110)(1,376)(3,402)
Capitalization of internal-use software costs(784)(217)(2,701)(328)
Free cash flow$1,781$4,517$(11,443)$2,976
Net cash provided by (used in) investing activities$5,092$(45,488)$29,151$(45,963)
Net cash (used in) provided by financing activities$(2,529)$663$(1,213)$251,890
Free cash flow margin2.5%8.4%(5.6)%1.9%