ANALYST DAY PRESENTATION March 2021 1ANALYST DAY PRESENTATION March 2021 1

Disclaimer This Management Presentation (this “Presentation”) has been prepared by LiveVox, Inc. and its affiliates (collectively, “LiveVox” or “Company”) and Crescent Acquisition Corp (“Crescent”) in connection with a proposed business combination involving Crescent and LiveVox as further described herein (the “Transaction”). This Presentation is for informational purposes only and does not constitute an offer or invitation for the sale or purchase of securities, assets or the business described herein or a commitment to Crescent or LiveVox with respect to any of the foregoing, and this Presentation shall not form the basis of any contract, nor is it a solicitation of any vote, consent, or approval in any jurisdiction pursuant to or in connection with the Transaction or otherwise, nor shall there be any sale, issuance or transfer of securities in any jurisdiction in contravention of applicable law. The terms we , us' and our in this Presentation refer to LiveVox or Crescent, depending on the context. This Presentation contains certain forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. These statements may be made directly in this Presentation. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements and projections set forth in this Presentation are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of Crescent or LiveVox, as the case may be, as of the date of this Presentation, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this Presentation constitute Crescent’s or LiveVox’s, as the case may be, judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements and projections contained in this Presentation are subject to a number of factors, risks and uncertainties, some of which are not currently known to Crescent or LiveVox, that may cause Crescent’s or LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Although such forward-looking statements and projections have been made in good faith and are based on assumptions that Crescent or LiveVox, as the case may be, believe to be reasonable, there is no assurance that the expected results will be achieved. Crescent’s and LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Additional information on factors that may cause actual results and Crescent’s performance to differ materially is included in Crescent’s reports filed with the Securities and Exchange Commission (“SEC”), including but not limited to Crescent’s preliminary proxy statement on Schedule 14A relating to the Transaction (the “Preliminary Proxy”) and Crescent's annual report on Form 10-K for the year ended December 31, 2020. Additional information on factors that may cause actual results and LiveVox’s performance to differ materially is included in the Preliminary Proxy. Copies of Crescent’s filings with the SEC are available publicly on the SEC’s website at www.sec.gov or may be obtained by contacting Crescent. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and neither Crescent nor LiveVox undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. Certain metrics included in this Presentation are presented on a pro forma basis to include results of acquired businesses as if such acquisitions had been completed as of January 1 of the applicable year of the acquisition. In addition, this Presentation includes references to non-GAAP financial measures, including but not limited to Gross Margin and EBITDA, please see appendix for a reconciliation of non-GAAP financial measures. Such non-GAAP measures should be considered only as supplemental to, and not as superior to, financial measures prepared in accordance with GAAP. Additionally, to the extent that forward-looking non-GAAP financial measures are provided, they are presented on a non-GAAP basis without reconciliations of such forward-looking non-GAAP measures due to the inherent difficulty in forecasting and quantifying certain amounts that are necessary for such reconciliation. This Presentation includes certain preliminary estimated financial results for LiveVox’s fiscal quarter and year ended December 31, 2020. Actual results, which will be included in the final proxy statement relating to the Transaction to be filed with the SEC, could vary significantly from these preliminary estimates as a result of the completion of LiveVox’s customary year-end closing, review and audit procedures and other developments that may arise between now and the time such financial information for the period is finalized. As a result, these estimates are preliminary, may change and constitute forward-looking information and, as a result, are subject to risks and uncertainties. These preliminary estimates should not be viewed as a substitute for full audited financial statements prepared in accordance with U.S. GAAP, and they should not be viewed as indicative of LiveVox’s results for any future period. The preliminary estimates of results included in this Presentation have been prepared by, and is the responsibility of, LiveVox’s management. Ernst & Young, LLP (“EY”), LiveVox’s independent registered public accounting firm, has not audited, reviewed, compiled or performed any procedures with respect to the preliminary financial statements included in this Presentation. Accordingly, EY does not express an opinion or any other form of assurance with respect thereto. Neither Crescent nor LiveVox nor any of their respective directors, officers, employees, advisors, representatives or agents makes any representation or warranty of any kind, express or implied, as to the value that may be realized in connection with the Transaction, the legal, regulatory, tax, financial, accounting or other effects of a Transaction or the accuracy or completeness of the information contained in this Presentation, and none of them shall have any liability based on or arising from, in whole or in part, any information contained in, or omitted from, this Presentation or for any other written or oral communication transmitted to any person or entity in the course of its evaluation of the Transaction. Only those representations and warranties that are expressly made in a definitive written agreement with respect to the Transaction, if executed, and subject to the limitations and restrictions specified therein, shall have any legal effect. This Presentation contains information derived from third party sources, including research, surveys or studies conducted by third parties, information provided by customers and/or industry or general publications. While we believe that such third party information is reliable, we have not independently verified, and make no representation as to the accuracy of, such third party information. This Presentation contains financial forecasts. These projections are for illustrative purposes only and should not be relied upon as being necessarily indicative of future results. Inclusion of the prospective financial information in this presentation should not be regarded as a representation by any person that the results contained in the prospective financial information will be achieved. LTV is calculated as subscription gross margin divided by gross churn. CAC is calculated as trailing twelve months S&M expense divided by quarter 0 subscription revenue annualized less quarter 4 subscription revenue annualized. This Presentation contains references to trademarks and service marks belonging to other entities. Solely for convenience, trademarks and trade names referred to in this presentation may appear without the ® or ™ symbols, but such references are not intended to indicate, in any way, that the applicable licensor will not assert, to the fullest extent under applicable law, its rights to these trademarks and trade names. We do not intend our use or display of other companies’ trade names, trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, any other companies. Important Information about the Transaction and Where to Find It This Presentation may be deemed solicitation material in respect of the Transaction. The Transaction will be submitted to the stockholders of Crescent for their approval. In connection with such stockholder vote, Crescent has filed the Preliminary Proxy with the SEC and, when completed, will mail a definitive proxy statement to its stockholders in connection with Crescent’s solicitation of proxies for the special meeting of the stockholders of Crescent to be held to approve the Transaction. This Presentation does not contain all the information that should be considered concerning the proposed Transaction and the other matters to be voted upon at the annual meeting and is not intended to provide the basis for any investment decision or any other decision in respect of such matters. Crescent’s stockholders and other interested parties are urged to read the Preliminary Proxy, any amendments thereto, and, when available, the definitive proxy statement and any other relevant documents that are filed or furnished or will be filed or will be furnished with the SEC carefully and in their entirety in connection with Crescent’s solicitation of proxies for the annual meeting to be held to approve the Transaction and other related matters, as these materials will contain important information about LiveVox and Crescent and the proposed Transaction. The definitive proxy statement will be mailed to the stockholders of Crescent as of the record date to be established for voting on the proposed Transaction and the other matters to be voted upon at the special meeting. Such stockholders will also be able to obtain copies of the proxy statement, without charge, once available, at the SEC’s website at http://ww.sec.gov, at Crescent’s website at http://www.crescentspac.com or by directing a request to Crescent Acquisition Corp, 11100 Santa Monica Blvd., Suite 2000, Los Angeles, CA 90025. Participants in the Solicitation Crescent and LiveVox, and their respective directors and executive officers, may be deemed participants in the solicitation of proxies of Crescent’s stockholders in respect of the Transaction. Information about the directors and executive officers of Crescent and the directors and executive officers of LiveVox and more detailed information regarding the identity of all potential participants, and their direct and indirect interests, by security holdings or otherwise, is set forth in the Preliminary Proxy and will be included in the definitive proxy statement for the Transaction when available. Additional information regarding the identity of all potential participants in the solicitation of proxies to Crescent stockholders in connection with the proposed Transaction and other matters to be voted upon at the special meeting, and their direct and indirect interests, by security holdings or otherwise, is included in the Preliminary Proxy and will be included in the definitive proxy statement that Crescent intends to file with the SEC. Investors may obtain such information by reading the Preliminary Proxy and the definitive proxy statement, when it becomes available. 2Disclaimer This Management Presentation (this “Presentation”) has been prepared by LiveVox, Inc. and its affiliates (collectively, “LiveVox” or “Company”) and Crescent Acquisition Corp (“Crescent”) in connection with a proposed business combination involving Crescent and LiveVox as further described herein (the “Transaction”). This Presentation is for informational purposes only and does not constitute an offer or invitation for the sale or purchase of securities, assets or the business described herein or a commitment to Crescent or LiveVox with respect to any of the foregoing, and this Presentation shall not form the basis of any contract, nor is it a solicitation of any vote, consent, or approval in any jurisdiction pursuant to or in connection with the Transaction or otherwise, nor shall there be any sale, issuance or transfer of securities in any jurisdiction in contravention of applicable law. The terms we , us' and our in this Presentation refer to LiveVox or Crescent, depending on the context. This Presentation contains certain forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. These statements may be made directly in this Presentation. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements and projections set forth in this Presentation are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of Crescent or LiveVox, as the case may be, as of the date of this Presentation, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this Presentation constitute Crescent’s or LiveVox’s, as the case may be, judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements and projections contained in this Presentation are subject to a number of factors, risks and uncertainties, some of which are not currently known to Crescent or LiveVox, that may cause Crescent’s or LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Although such forward-looking statements and projections have been made in good faith and are based on assumptions that Crescent or LiveVox, as the case may be, believe to be reasonable, there is no assurance that the expected results will be achieved. Crescent’s and LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Additional information on factors that may cause actual results and Crescent’s performance to differ materially is included in Crescent’s reports filed with the Securities and Exchange Commission (“SEC”), including but not limited to Crescent’s preliminary proxy statement on Schedule 14A relating to the Transaction (the “Preliminary Proxy”) and Crescent's annual report on Form 10-K for the year ended December 31, 2020. Additional information on factors that may cause actual results and LiveVox’s performance to differ materially is included in the Preliminary Proxy. Copies of Crescent’s filings with the SEC are available publicly on the SEC’s website at www.sec.gov or may be obtained by contacting Crescent. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and neither Crescent nor LiveVox undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. Certain metrics included in this Presentation are presented on a pro forma basis to include results of acquired businesses as if such acquisitions had been completed as of January 1 of the applicable year of the acquisition. In addition, this Presentation includes references to non-GAAP financial measures, including but not limited to Gross Margin and EBITDA, please see appendix for a reconciliation of non-GAAP financial measures. Such non-GAAP measures should be considered only as supplemental to, and not as superior to, financial measures prepared in accordance with GAAP. Additionally, to the extent that forward-looking non-GAAP financial measures are provided, they are presented on a non-GAAP basis without reconciliations of such forward-looking non-GAAP measures due to the inherent difficulty in forecasting and quantifying certain amounts that are necessary for such reconciliation. This Presentation includes certain preliminary estimated financial results for LiveVox’s fiscal quarter and year ended December 31, 2020. Actual results, which will be included in the final proxy statement relating to the Transaction to be filed with the SEC, could vary significantly from these preliminary estimates as a result of the completion of LiveVox’s customary year-end closing, review and audit procedures and other developments that may arise between now and the time such financial information for the period is finalized. As a result, these estimates are preliminary, may change and constitute forward-looking information and, as a result, are subject to risks and uncertainties. These preliminary estimates should not be viewed as a substitute for full audited financial statements prepared in accordance with U.S. GAAP, and they should not be viewed as indicative of LiveVox’s results for any future period. The preliminary estimates of results included in this Presentation have been prepared by, and is the responsibility of, LiveVox’s management. Ernst & Young, LLP (“EY”), LiveVox’s independent registered public accounting firm, has not audited, reviewed, compiled or performed any procedures with respect to the preliminary financial statements included in this Presentation. Accordingly, EY does not express an opinion or any other form of assurance with respect thereto. Neither Crescent nor LiveVox nor any of their respective directors, officers, employees, advisors, representatives or agents makes any representation or warranty of any kind, express or implied, as to the value that may be realized in connection with the Transaction, the legal, regulatory, tax, financial, accounting or other effects of a Transaction or the accuracy or completeness of the information contained in this Presentation, and none of them shall have any liability based on or arising from, in whole or in part, any information contained in, or omitted from, this Presentation or for any other written or oral communication transmitted to any person or entity in the course of its evaluation of the Transaction. Only those representations and warranties that are expressly made in a definitive written agreement with respect to the Transaction, if executed, and subject to the limitations and restrictions specified therein, shall have any legal effect. This Presentation contains information derived from third party sources, including research, surveys or studies conducted by third parties, information provided by customers and/or industry or general publications. While we believe that such third party information is reliable, we have not independently verified, and make no representation as to the accuracy of, such third party information. This Presentation contains financial forecasts. These projections are for illustrative purposes only and should not be relied upon as being necessarily indicative of future results. Inclusion of the prospective financial information in this presentation should not be regarded as a representation by any person that the results contained in the prospective financial information will be achieved. LTV is calculated as subscription gross margin divided by gross churn. CAC is calculated as trailing twelve months S&M expense divided by quarter 0 subscription revenue annualized less quarter 4 subscription revenue annualized. This Presentation contains references to trademarks and service marks belonging to other entities. Solely for convenience, trademarks and trade names referred to in this presentation may appear without the ® or ™ symbols, but such references are not intended to indicate, in any way, that the applicable licensor will not assert, to the fullest extent under applicable law, its rights to these trademarks and trade names. We do not intend our use or display of other companies’ trade names, trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, any other companies. Important Information about the Transaction and Where to Find It This Presentation may be deemed solicitation material in respect of the Transaction. The Transaction will be submitted to the stockholders of Crescent for their approval. In connection with such stockholder vote, Crescent has filed the Preliminary Proxy with the SEC and, when completed, will mail a definitive proxy statement to its stockholders in connection with Crescent’s solicitation of proxies for the special meeting of the stockholders of Crescent to be held to approve the Transaction. This Presentation does not contain all the information that should be considered concerning the proposed Transaction and the other matters to be voted upon at the annual meeting and is not intended to provide the basis for any investment decision or any other decision in respect of such matters. Crescent’s stockholders and other interested parties are urged to read the Preliminary Proxy, any amendments thereto, and, when available, the definitive proxy statement and any other relevant documents that are filed or furnished or will be filed or will be furnished with the SEC carefully and in their entirety in connection with Crescent’s solicitation of proxies for the annual meeting to be held to approve the Transaction and other related matters, as these materials will contain important information about LiveVox and Crescent and the proposed Transaction. The definitive proxy statement will be mailed to the stockholders of Crescent as of the record date to be established for voting on the proposed Transaction and the other matters to be voted upon at the special meeting. Such stockholders will also be able to obtain copies of the proxy statement, without charge, once available, at the SEC’s website at http://ww.sec.gov, at Crescent’s website at http://www.crescentspac.com or by directing a request to Crescent Acquisition Corp, 11100 Santa Monica Blvd., Suite 2000, Los Angeles, CA 90025. Participants in the Solicitation Crescent and LiveVox, and their respective directors and executive officers, may be deemed participants in the solicitation of proxies of Crescent’s stockholders in respect of the Transaction. Information about the directors and executive officers of Crescent and the directors and executive officers of LiveVox and more detailed information regarding the identity of all potential participants, and their direct and indirect interests, by security holdings or otherwise, is set forth in the Preliminary Proxy and will be included in the definitive proxy statement for the Transaction when available. Additional information regarding the identity of all potential participants in the solicitation of proxies to Crescent stockholders in connection with the proposed Transaction and other matters to be voted upon at the special meeting, and their direct and indirect interests, by security holdings or otherwise, is included in the Preliminary Proxy and will be included in the definitive proxy statement that Crescent intends to file with the SEC. Investors may obtain such information by reading the Preliminary Proxy and the definitive proxy statement, when it becomes available. 2

LiveVox’s Mission Agenda / Introduction 3LiveVox’s Mission Agenda / Introduction 3

Today’s Presenters Crescent Acquisition Corp & LiveVox Leadership Team Golden Gate Capital Rishi Louis Gregg Nick Erik Robert Chandna Summe Clevenger Bandy Fowler Beyer CEO and EVP, Chief Marketing Officer EVP, Executive Managing Director Co-Founder Chief Financial Officer Worldwide Sales Chairman Experience: Experience: 20+ years 35+ years Experience: Experience: Experience: Experience: Boards: Boards: 25+ years 30+ years 30+ years 25+ years 4Today’s Presenters Crescent Acquisition Corp & LiveVox Leadership Team Golden Gate Capital Rishi Louis Gregg Nick Erik Robert Chandna Summe Clevenger Bandy Fowler Beyer CEO and EVP, Chief Marketing Officer EVP, Executive Managing Director Co-Founder Chief Financial Officer Worldwide Sales Chairman Experience: Experience: 20+ years 35+ years Experience: Experience: Experience: Experience: Boards: Boards: 25+ years 30+ years 30+ years 25+ years 4

Investment Thesis ¢ Secular shift to underpenetrated cloud Massive Contact CCaaS providers $27 Billion $83 Billion Center Software ¢ Automation of manual labor spend TAM Current 2030+ Estimate Market Rapidly ¢ Market evolving from voice-centric to Moving to Cloud Omnichannel, analytics and AI ¢ Native Contact Center CRM sets LiveVox apart from peers 115% 7.0x Differentiated ¢ Easy to integrate and low cost KPIs 4 Year Average 4 Year Average Product Strategy 1 1 Net Retention LTV to CAC ¢ Strong compliance capabilities ¢ Attractive operating KPIs and NPS ¢ Proven land and expand growth strategy ~2x Existing ~10x Product Customer ¢ Considerable whitespace within Seat Count Multiple Levers Whitespace Expansion existing customers Opportunity for Growth Opportunity ¢ Accelerating investment in sales & marketing behind leading unit 2 economics EV / 2021E Revenue Growth Adjusted EV / 2021E Revenue ¢ LiveVox is priced at a significant 27.0x 1.4x discount to our closest competitor in 17.2x Five9 and benchmark SaaS peers 0.9x Compelling ¢ Predictable, recurring revenue Initial Valuation 6.5x 0.2x business model Peer Peer LiveVox Five9 LiveVox Five9 (1) Represents average from 2017-2020. Group Group (2) Growth adjusted by dividing by 2020A to 2022E Revenue CAGR. Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. 5Investment Thesis ¢ Secular shift to underpenetrated cloud Massive Contact CCaaS providers $27 Billion $83 Billion Center Software ¢ Automation of manual labor spend TAM Current 2030+ Estimate Market Rapidly ¢ Market evolving from voice-centric to Moving to Cloud Omnichannel, analytics and AI ¢ Native Contact Center CRM sets LiveVox apart from peers 115% 7.0x Differentiated ¢ Easy to integrate and low cost KPIs 4 Year Average 4 Year Average Product Strategy 1 1 Net Retention LTV to CAC ¢ Strong compliance capabilities ¢ Attractive operating KPIs and NPS ¢ Proven land and expand growth strategy ~2x Existing ~10x Product Customer ¢ Considerable whitespace within Seat Count Multiple Levers Whitespace Expansion existing customers Opportunity for Growth Opportunity ¢ Accelerating investment in sales & marketing behind leading unit 2 economics EV / 2021E Revenue Growth Adjusted EV / 2021E Revenue ¢ LiveVox is priced at a significant 27.0x 1.4x discount to our closest competitor in 17.2x Five9 and benchmark SaaS peers 0.9x Compelling ¢ Predictable, recurring revenue Initial Valuation 6.5x 0.2x business model Peer Peer LiveVox Five9 LiveVox Five9 (1) Represents average from 2017-2020. Group Group (2) Growth adjusted by dividing by 2020A to 2022E Revenue CAGR. Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. 5

Proposed Transaction Overview Pro Forma Valuation | ($ in millions) Cash Sources & Uses | ($ in millions) Illustrative Share Price $ 10.00 Cash from Trust $ 250 Forward Purchase Agreement (“FPA”) 25 (x) Pro Forma Shares Outstanding 89.6 PIPE 75 Pro Forma Equity Value $ 896 Total Cash Sources $ 350 Less Pro Forma Net Cash $ (56) Cash to Balance Sheet $ 100 Cash to Existing Shareholders 220 Pro Forma Enterprise Value $ 840 Illustrative Transaction Fees 30 Total Cash Uses $ 350 EV / 2021E Revenue: 6.5x Valuation Multiples EV / 2022E Revenue: 5.2x Pro Forma Ownership FPA 3% PIPE 8% § Enterprise value of $840 million § Existing shareholders of LiveVox expected to SPAC Existing Shareholders Shareholders continue to own 59% of LiveVox 30% 59% § Transaction close expected in Q2 2021 Note: Excludes impact of (i) 13.3 million warrants from Crescent’s public offering and FPA, and (ii) earnout shares. All private placement warrants (7.0 million) forfeited for no consideration. All warrants are struck at $11.50 per share. Sponsor to continue to hold 25% of sponsor shares, with 75% subject to earnout. Sponsor shares included as part of SPAC shareholders. Existing LiveVox shareholders to receive 5.0 million incremental shares subject to earnout. All earnout shares vested ratably at $12.50, $15.00 and $17.50 per share. Pro forma net cash as of 12/31/20. Pro forma ownership assumes no redemptions by Crescent’s existing shareholders, however, there can be no assurance regarding how many redemptions will actually occur. 6Proposed Transaction Overview Pro Forma Valuation | ($ in millions) Cash Sources & Uses | ($ in millions) Illustrative Share Price $ 10.00 Cash from Trust $ 250 Forward Purchase Agreement (“FPA”) 25 (x) Pro Forma Shares Outstanding 89.6 PIPE 75 Pro Forma Equity Value $ 896 Total Cash Sources $ 350 Less Pro Forma Net Cash $ (56) Cash to Balance Sheet $ 100 Cash to Existing Shareholders 220 Pro Forma Enterprise Value $ 840 Illustrative Transaction Fees 30 Total Cash Uses $ 350 EV / 2021E Revenue: 6.5x Valuation Multiples EV / 2022E Revenue: 5.2x Pro Forma Ownership FPA 3% PIPE 8% § Enterprise value of $840 million § Existing shareholders of LiveVox expected to SPAC Existing Shareholders Shareholders continue to own 59% of LiveVox 30% 59% § Transaction close expected in Q2 2021 Note: Excludes impact of (i) 13.3 million warrants from Crescent’s public offering and FPA, and (ii) earnout shares. All private placement warrants (7.0 million) forfeited for no consideration. All warrants are struck at $11.50 per share. Sponsor to continue to hold 25% of sponsor shares, with 75% subject to earnout. Sponsor shares included as part of SPAC shareholders. Existing LiveVox shareholders to receive 5.0 million incremental shares subject to earnout. All earnout shares vested ratably at $12.50, $15.00 and $17.50 per share. Pro forma net cash as of 12/31/20. Pro forma ownership assumes no redemptions by Crescent’s existing shareholders, however, there can be no assurance regarding how many redemptions will actually occur. 6

Transaction Rationale 2014 Golden Gate Acquisition Today o Voice: Inbound / Outbound o Cloud-Based Outbound Product o Omnichannel Functionality o Contact Center CRM/WFO o AI o Customer Care o Accounts Receivables o Tele-sales Management o Accounts Receivable Management (ARM) Use Cases o Blended inbound/outbound customer interactions o Collections Agencies o BPO Target o Enterprise Customers o Fortune 1000 Financial Institutions $1B $19B Served TAM (% of ~$27B TAM) (4% of TAM) (70% of TAM) Revenue Growth 11% 20%+ 1 Net Retention 88% 115% (Average) LiveVox’s product investments have evolved the platform from a cloud-based dialer to a full-suite offering, expanding its Served TAM ~20x since Golden Gate’s investment Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. (1) Represents average of 2017-2020. 7Transaction Rationale 2014 Golden Gate Acquisition Today o Voice: Inbound / Outbound o Cloud-Based Outbound Product o Omnichannel Functionality o Contact Center CRM/WFO o AI o Customer Care o Accounts Receivables o Tele-sales Management o Accounts Receivable Management (ARM) Use Cases o Blended inbound/outbound customer interactions o Collections Agencies o BPO Target o Enterprise Customers o Fortune 1000 Financial Institutions $1B $19B Served TAM (% of ~$27B TAM) (4% of TAM) (70% of TAM) Revenue Growth 11% 20%+ 1 Net Retention 88% 115% (Average) LiveVox’s product investments have evolved the platform from a cloud-based dialer to a full-suite offering, expanding its Served TAM ~20x since Golden Gate’s investment Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. (1) Represents average of 2017-2020. 7

LiveVox OverviewLiveVox Overview

LiveVox at a Glance Massive Opportunity Differentiated Product $27B TAM in 100% Highly scalable 20x whitespace 2020 with 50B+ multi-tenant platform with opportunity in incremental public cloud deployments of LiveVox’s opportunity platform over 3,000 current with no over next 10 concurrent installed base years technical debt seats Financial Scale and Growth Compelling Unit Economics Expected 25%+ 115% 7.0x $129M growth Average Net Average LTV to 2021E Revenue 1 1 2021 & 2022 Retention CAC Source: Magellan Solutions Call Center Benchmarking Report, McKinsey (1) Represents average of 2017-2020. 9LiveVox at a Glance Massive Opportunity Differentiated Product $27B TAM in 100% Highly scalable 20x whitespace 2020 with 50B+ multi-tenant platform with opportunity in incremental public cloud deployments of LiveVox’s opportunity platform over 3,000 current with no over next 10 concurrent installed base years technical debt seats Financial Scale and Growth Compelling Unit Economics Expected 25%+ 115% 7.0x $129M growth Average Net Average LTV to 2021E Revenue 1 1 2021 & 2022 Retention CAC Source: Magellan Solutions Call Center Benchmarking Report, McKinsey (1) Represents average of 2017-2020. 9

LiveVox’s Mission Enabling next-gen cloud contact center experiences through CCaaS 2.0 10LiveVox’s Mission Enabling next-gen cloud contact center experiences through CCaaS 2.0 10

What do we do? We seamlessly integrate Omnichannel Communications, Contact Center CRM, and Workforce Optimization, along with AI, to create better customer experiences and improve agent performance Who are our customers? What are our offerings? n BPOs n Omnichannel / AI n Enterprises n Contact Center CRM n Collection Agencies n Workforce Optimization 11What do we do? We seamlessly integrate Omnichannel Communications, Contact Center CRM, and Workforce Optimization, along with AI, to create better customer experiences and improve agent performance Who are our customers? What are our offerings? n BPOs n Omnichannel / AI n Enterprises n Contact Center CRM n Collection Agencies n Workforce Optimization 11

$80+ Billion Opportunity That Is in the Early Innings of a Shift to the Cloud Current TAM is a Fraction of Cloud Drivers the Long-Term Opportunity Contact Center Software TAM $250 Billion Digital transformation of the Total CC Labor Enterprise Spend McKinsey believes AI driven analytics increasingly that 22% of $250B Contact Center labor used to support workflow and market will be agents automated by 2030 Expected to be almost Automation of manual labor 100% cloud, playing to LiveVox’s strengths Friction Points to Cloud Adoption Data Integration: Many siloed channels, applications, and data 19% Cloud $83 Billion+ Penetration Risk Mitigation: Security and $27 Billion ! compliance $5 Billion Cloud Investments in Legacy 2020 2030+ Infrastructure: 5+ year upgrade Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. cycles 12$80+ Billion Opportunity That Is in the Early Innings of a Shift to the Cloud Current TAM is a Fraction of Cloud Drivers the Long-Term Opportunity Contact Center Software TAM $250 Billion Digital transformation of the Total CC Labor Enterprise Spend McKinsey believes AI driven analytics increasingly that 22% of $250B Contact Center labor used to support workflow and market will be agents automated by 2030 Expected to be almost Automation of manual labor 100% cloud, playing to LiveVox’s strengths Friction Points to Cloud Adoption Data Integration: Many siloed channels, applications, and data 19% Cloud $83 Billion+ Penetration Risk Mitigation: Security and $27 Billion ! compliance $5 Billion Cloud Investments in Legacy 2020 2030+ Infrastructure: 5+ year upgrade Source: Magellan Solutions Call Center Benchmarking Report, McKinsey. cycles 12

Strong Heritage of Technology Innovation Culminating in a CCaaS 2.0 Platform Public Cloud Full CCaaS 2.0 Platform AI-enabled WFO and Cloud IVR / tuck-in M&A Virtual Assistant Full Omnichannel suite with email, SMS, chat & voice, Speech Speech pre-integrated with Analytics Analytics bot engines Comprehensive Two-Way Two-Way Two-Way voice solution Messaging Messaging Messaging st launched Industry’s 1 contact center focused Contact Inbound Inbound Inbound Inbound Center CRM, all Contact Contact Contact Contact built in the cloud Center Center Center Center Outbound Outbound Outbound Outbound Outbound Campaigns Campaigns Campaigns Campaigns Campaigns 2018 2000 2014 2019 2020 20 years of development have led to significant platform evolution over the past 3 years, helping shift LiveVox into a full CCaaS 2.0 platform with Omnichannel, WFO, analytics and AI 13Strong Heritage of Technology Innovation Culminating in a CCaaS 2.0 Platform Public Cloud Full CCaaS 2.0 Platform AI-enabled WFO and Cloud IVR / tuck-in M&A Virtual Assistant Full Omnichannel suite with email, SMS, chat & voice, Speech Speech pre-integrated with Analytics Analytics bot engines Comprehensive Two-Way Two-Way Two-Way voice solution Messaging Messaging Messaging st launched Industry’s 1 contact center focused Contact Inbound Inbound Inbound Inbound Center CRM, all Contact Contact Contact Contact built in the cloud Center Center Center Center Outbound Outbound Outbound Outbound Outbound Campaigns Campaigns Campaigns Campaigns Campaigns 2018 2000 2014 2019 2020 20 years of development have led to significant platform evolution over the past 3 years, helping shift LiveVox into a full CCaaS 2.0 platform with Omnichannel, WFO, analytics and AI 13

CCaaS 2.0 Platform is Easy to Deploy and Translates into Lower Total Cost of Ownership for Customers Existing LiveVox LiveVox’s platform integrates solutions Omnichannel, Contact Center CRM, Pre-configured WFO and AI in a single pane of glass integrations ü “Cloud from the beginning”: 100% multi-tenant platform with a modern user experience ü Scalable architecture to support enterprise-grade deployments Omnichannel/AI (with some customers over 3,000 concurrent seats) ü Voice, Omnichannel and AI are integrated and enable consistent platform-wide reporting and Modern Modern analysis Contact WFO ü Contact Center CRM acts as a Center data integration tool that CRM complements existing solutions (e.g. Salesforce) or can be deployed standalone ü Pre-configured features and functionality reduce cost and time to value for customers 14CCaaS 2.0 Platform is Easy to Deploy and Translates into Lower Total Cost of Ownership for Customers Existing LiveVox LiveVox’s platform integrates solutions Omnichannel, Contact Center CRM, Pre-configured WFO and AI in a single pane of glass integrations ü “Cloud from the beginning”: 100% multi-tenant platform with a modern user experience ü Scalable architecture to support enterprise-grade deployments Omnichannel/AI (with some customers over 3,000 concurrent seats) ü Voice, Omnichannel and AI are integrated and enable consistent platform-wide reporting and Modern Modern analysis Contact WFO ü Contact Center CRM acts as a Center data integration tool that CRM complements existing solutions (e.g. Salesforce) or can be deployed standalone ü Pre-configured features and functionality reduce cost and time to value for customers 14

Omnichannel LiveVox’s Omnichannel Capabilities Enable Enterprises to Engage in Customers’ Channel of Choice VOICE IVR AI VIRTUAL AGENT EMAIL TEXT or WEB CHAT OUTBOUND CALL Inbound / Easy to incorporate Easy to configure HTML Customers or agents Inbound / Outbound Virtual Agents with a templates enable a initiate chat sessions Outbound IVR no-code AI bot unified look and feel proactively and IVR immediately when the need arises 1-Billing 2-Claim Status 3-Speak to an Agent LiveVox system has Agent researches Customer dials the Customer receives an Customer texts and permission to call status of a claim and 800# and uses the automated email receives an best and preferred verifies email interactive voice confirming the call automated response number, to verify address and response (“IVR”) to with an option to confirming claim has closure and offer to permission to follow speak with an Agent Text/SMS for status been processed assist with anything up else 15Omnichannel LiveVox’s Omnichannel Capabilities Enable Enterprises to Engage in Customers’ Channel of Choice VOICE IVR AI VIRTUAL AGENT EMAIL TEXT or WEB CHAT OUTBOUND CALL Inbound / Easy to incorporate Easy to configure HTML Customers or agents Inbound / Outbound Virtual Agents with a templates enable a initiate chat sessions Outbound IVR no-code AI bot unified look and feel proactively and IVR immediately when the need arises 1-Billing 2-Claim Status 3-Speak to an Agent LiveVox system has Agent researches Customer dials the Customer receives an Customer texts and permission to call status of a claim and 800# and uses the automated email receives an best and preferred verifies email interactive voice confirming the call automated response number, to verify address and response (“IVR”) to with an option to confirming claim has closure and offer to permission to follow speak with an Agent Text/SMS for status been processed assist with anything up else 15

Our Differentiated Approach to CRM Allows Customers to CRM Unify Disparate Systems-of-Record at the Lowest TCO Salesforce is ~20% of the CRM market, however Integrating multiple CRMs is a complex project for IT departments but LiveVox’s native ~80% of enterprises use multiple systems of CRM unifies disparate, department-level systems of record to present a single view to record, which means that only 4% of the market the agent, without replacing existing CRMs; we provide great customer experience at uses Salesforce exclusively the lowest TCO $48B $10B 100% 90% 80% 70% Multiple 60% Other CRMs Systems 50% of Record 40% 30% 20% Salesforce 10% Salesforce Exclusive 0% CRM Market Salesforce Customers Other Vertical Specific Only 4% of Market Customer Systems of Record Salesforce Exclusive REPRESENTATIVE CRM INTEGRATIONS Source: Gartner; Company Survey Data. 16Our Differentiated Approach to CRM Allows Customers to CRM Unify Disparate Systems-of-Record at the Lowest TCO Salesforce is ~20% of the CRM market, however Integrating multiple CRMs is a complex project for IT departments but LiveVox’s native ~80% of enterprises use multiple systems of CRM unifies disparate, department-level systems of record to present a single view to record, which means that only 4% of the market the agent, without replacing existing CRMs; we provide great customer experience at uses Salesforce exclusively the lowest TCO $48B $10B 100% 90% 80% 70% Multiple 60% Other CRMs Systems 50% of Record 40% 30% 20% Salesforce 10% Salesforce Exclusive 0% CRM Market Salesforce Customers Other Vertical Specific Only 4% of Market Customer Systems of Record Salesforce Exclusive REPRESENTATIVE CRM INTEGRATIONS Source: Gartner; Company Survey Data. 16

What is LiveVox’s Cloud-Native WFO? WFO LiveVox WFO Quality Management Customer Satisfaction Performance Analytics Agent Scheduling Call & Screen Recording Speech Analytics LiveVox provides a lightweight but full featured WFO offering Customers that demand best of Fully integrated into the CCaaS that meets the needs of less breed WFO can integrate with 2.0 platform for easy and fast mature contact center other vendors (NICE, Verint) deployment at the lowest TCO operations 17What is LiveVox’s Cloud-Native WFO? WFO LiveVox WFO Quality Management Customer Satisfaction Performance Analytics Agent Scheduling Call & Screen Recording Speech Analytics LiveVox provides a lightweight but full featured WFO offering Customers that demand best of Fully integrated into the CCaaS that meets the needs of less breed WFO can integrate with 2.0 platform for easy and fast mature contact center other vendors (NICE, Verint) deployment at the lowest TCO operations 17

AI Pre-Integrated AI Capabilities Within the AI AI CCaaS 2.0 Platform Data-Powered AI Chatbots Virtual Agents Workflow Management Analytics Agent Assistance Guide agents to ideal Optimize flow of customer customer outcomes and inquiries based on consumer ensure accuracy and intent and agent availability compliance during every interaction Optimize messaging Set-Up and manage machine Integrated Virtual Agents conversations and learning models to optimize Provide Consumers Self- provide responses to Service Options Utilizing CRM contact center performance customer intents Data 18AI Pre-Integrated AI Capabilities Within the AI AI CCaaS 2.0 Platform Data-Powered AI Chatbots Virtual Agents Workflow Management Analytics Agent Assistance Guide agents to ideal Optimize flow of customer customer outcomes and inquiries based on consumer ensure accuracy and intent and agent availability compliance during every interaction Optimize messaging Set-Up and manage machine Integrated Virtual Agents conversations and learning models to optimize Provide Consumers Self- provide responses to Service Options Utilizing CRM contact center performance customer intents Data 18

AI LiveVox’s Differentiated Platform Makes It Easy to AI AI Deploy AI Traditional CCaaS Vendors Bespoke integration with disparate AI configured with LiveVox CRM out of Implementation Contact Center CRM ecosystem the box leads to a highly scalable required at each deployment implementation process Process Optimization Labor intensive through addition of AI optimized with LiveVox utilizing pre- complex integration and custom integrated data sets and combination Process code of consumer & operational outcomes Estimated $50K over 3 weeks with Client $500K over 6 months Average Cost Managed Optimization Source: LiveVox Customer Interviews; LiveVox Survey data. 19AI LiveVox’s Differentiated Platform Makes It Easy to AI AI Deploy AI Traditional CCaaS Vendors Bespoke integration with disparate AI configured with LiveVox CRM out of Implementation Contact Center CRM ecosystem the box leads to a highly scalable required at each deployment implementation process Process Optimization Labor intensive through addition of AI optimized with LiveVox utilizing pre- complex integration and custom integrated data sets and combination Process code of consumer & operational outcomes Estimated $50K over 3 weeks with Client $500K over 6 months Average Cost Managed Optimization Source: LiveVox Customer Interviews; LiveVox Survey data. 19

Why LiveVox Wins Account Competitors Why We Won üComplianceüIVR capabilities § Leading BanküReportingüReliability üTotal cost of ownership üSingle pane of glass § Leading FinTech üIntegrated dataüCompliance üSingle pane of glassüReliability § Leading Mortgage Provider üIntegrated dataüEase of useüCompliance § Large RetailerüSingle pane of glass üCompliance üSingle pane of glass üIntegrated data § Large Bank üCompliance üProduct flexibility üEase of use üTotal cost of ownership LiveVox Wins by Delivering Out-of-the-box Solutions to Complex Problems 20Why LiveVox Wins Account Competitors Why We Won üComplianceüIVR capabilities § Leading BanküReportingüReliability üTotal cost of ownership üSingle pane of glass § Leading FinTech üIntegrated dataüCompliance üSingle pane of glassüReliability § Leading Mortgage Provider üIntegrated dataüEase of useüCompliance § Large RetailerüSingle pane of glass üCompliance üSingle pane of glass üIntegrated data § Large Bank üCompliance üProduct flexibility üEase of use üTotal cost of ownership LiveVox Wins by Delivering Out-of-the-box Solutions to Complex Problems 20

Moving from Collections to BPO/Enterprise Across a Variety of Industries 2016 2017 2018 2019 2020 Top 3 Media Top 10 Global Top 5 BPO Top 3 Cruise Line Top 20 Bank Company Fintech Top 10 BPO Top 10 Retailer Top 100 Bank Top 5 Bank Top 5 Bank Top 25 BPO Top 25 Retailer Top 10 BPO Top 25 Bank Top 35 Bank Top 35 Bank Top 65 BPO Top 75 Bank Top 35 Retailer BPO Bank Media Cruise Line Fintech Retail Note: Client ranking based on publicly available data. 21Moving from Collections to BPO/Enterprise Across a Variety of Industries 2016 2017 2018 2019 2020 Top 3 Media Top 10 Global Top 5 BPO Top 3 Cruise Line Top 20 Bank Company Fintech Top 10 BPO Top 10 Retailer Top 100 Bank Top 5 Bank Top 5 Bank Top 25 BPO Top 25 Retailer Top 10 BPO Top 25 Bank Top 35 Bank Top 35 Bank Top 65 BPO Top 75 Bank Top 35 Retailer BPO Bank Media Cruise Line Fintech Retail Note: Client ranking based on publicly available data. 21

Growth and Go-to-Market OverviewGrowth and Go-to-Market Overview

Growth Strategy: Land & Expand Land New Logos Expand the Base Invest Behind an ~10x Seat Opportunity in Efficient Customer Existing Customer Base Acquisition Engine and 2x Product Opportunity 23Growth Strategy: Land & Expand Land New Logos Expand the Base Invest Behind an ~10x Seat Opportunity in Efficient Customer Existing Customer Base Acquisition Engine and 2x Product Opportunity 23

Land: Five Simple Bundles in our GTM and Great Demand Across an Intent-Based Strategy New Customer Acquisition Strategy: 5 Flexible Bundled Offerings Client Needs… …LiveVox Bundles Inbound Inbound, CX, CRM, Contact Center Agent Experience Bundle Outbound Compliance, Campaigns and Consent Tracking, Compliance Bundle OB Campaigns Omnichannel, SMS, Omnichannel Email, Add Digital to Bundle Existing ACD Automated Scoring, Speech Analytics Compliance, Speech Bundle Analytics AI/Chatbots, IVR, Cloud IVR / Virtual Automation, Self- Assistant Service 24Land: Five Simple Bundles in our GTM and Great Demand Across an Intent-Based Strategy New Customer Acquisition Strategy: 5 Flexible Bundled Offerings Client Needs… …LiveVox Bundles Inbound Inbound, CX, CRM, Contact Center Agent Experience Bundle Outbound Compliance, Campaigns and Consent Tracking, Compliance Bundle OB Campaigns Omnichannel, SMS, Omnichannel Email, Add Digital to Bundle Existing ACD Automated Scoring, Speech Analytics Compliance, Speech Bundle Analytics AI/Chatbots, IVR, Cloud IVR / Virtual Automation, Self- Assistant Service 24

Expand: Classic SaaS Selling Motion for Upsell and Cross-Sell Platform Features CPaaS (Cloud IVR) LiveVox provides clients with the ability to add desired modules LiveVox makes new to any part of their Contact Centers, giving flexibility feature activation easy and financial prudence to decisions for its customers 25Expand: Classic SaaS Selling Motion for Upsell and Cross-Sell Platform Features CPaaS (Cloud IVR) LiveVox provides clients with the ability to add desired modules LiveVox makes new to any part of their Contact Centers, giving flexibility feature activation easy and financial prudence to decisions for its customers 25

Case Studies: Land & Expand Financial Services Client Retailer § Voice revenue doubles § Client’s Text, Email, and § Successful year over year Chat were previously all upsell of SMS § Non-voice products on separate solutions; and Email (Email, Messaging) LiveVox wins with § ~600 agents on adopted unified data model platform Q1 ‘19 Q1 ‘20 Q1 ’21E Q1 ‘17 Q1 ‘18 Q1 ‘19 Q1 ‘20 Q1 ’21E § LiveVox lands with § Messaging revenues § President wants all agents § LiveVox lands § Continued Voice products grow 4.3x as on a single pane of glass; U- with Voice expansion § ~200 agents on LiveVox takes share CRM rolled out to additional products of QM / platform in account Customer Care and § ~200 agents on WFO Collections Agents platform solutions § >1,000 agents on platform ~$1 mm ~$3.3 mm ~$600K ~$100K Q1 '17 Q1 '21E Q1 '19 Q1 '21E In each case, we landed with a department-level voice sale and expanded into a full-suite enterprise sale 26 Customer ARR Customer ARRCase Studies: Land & Expand Financial Services Client Retailer § Voice revenue doubles § Client’s Text, Email, and § Successful year over year Chat were previously all upsell of SMS § Non-voice products on separate solutions; and Email (Email, Messaging) LiveVox wins with § ~600 agents on adopted unified data model platform Q1 ‘19 Q1 ‘20 Q1 ’21E Q1 ‘17 Q1 ‘18 Q1 ‘19 Q1 ‘20 Q1 ’21E § LiveVox lands with § Messaging revenues § President wants all agents § LiveVox lands § Continued Voice products grow 4.3x as on a single pane of glass; U- with Voice expansion § ~200 agents on LiveVox takes share CRM rolled out to additional products of QM / platform in account Customer Care and § ~200 agents on WFO Collections Agents platform solutions § >1,000 agents on platform ~$1 mm ~$3.3 mm ~$600K ~$100K Q1 '17 Q1 '21E Q1 '19 Q1 '21E In each case, we landed with a department-level voice sale and expanded into a full-suite enterprise sale 26 Customer ARR Customer ARR

Expand: 20x+ Whitespace Opportunity inside LiveVox’s Installed Base Within Existing Customer Base There is a Large Opportunity For…. Seat Expansion: ~10x Opportunity Product Expansion: ~2x Opportunity ~500k ~ $330 per agent /month ~2x ~ 10x ~ $180 per agent /month ~50k Existing Customer Total Seats within Existing ARPU Total ARPU Seats Existing Customers $ 2 Billion+ Whitespace Opportunity Source: Company estimates. 27Expand: 20x+ Whitespace Opportunity inside LiveVox’s Installed Base Within Existing Customer Base There is a Large Opportunity For…. Seat Expansion: ~10x Opportunity Product Expansion: ~2x Opportunity ~500k ~ $330 per agent /month ~2x ~ 10x ~ $180 per agent /month ~50k Existing Customer Total Seats within Existing ARPU Total ARPU Seats Existing Customers $ 2 Billion+ Whitespace Opportunity Source: Company estimates. 27

Installed Base of Highly Satisfied Enterprise Customers 90%+ of Revenue from Strong NPS Enterprise Deployments 8 % 54 47 We have customers with over 3,000 concurrent seats 38 92 % Revenue from customers with >50 seat count 25 25 Revenue from customers with <50 seat count ü 15 23 Customers Contributing 13 11 >$1 million ARR ü 51% of ARR from customers with >$1 million annual spend ü 72% of ARR from customers with >$500K annual spend Source: Customer Guru 28Installed Base of Highly Satisfied Enterprise Customers 90%+ of Revenue from Strong NPS Enterprise Deployments 8 % 54 47 We have customers with over 3,000 concurrent seats 38 92 % Revenue from customers with >50 seat count 25 25 Revenue from customers with <50 seat count ü 15 23 Customers Contributing 13 11 >$1 million ARR ü 51% of ARR from customers with >$1 million annual spend ü 72% of ARR from customers with >$500K annual spend Source: Customer Guru 28

Strong Unit Economics 2 Net Retention CAC ($ in millions) LTV to CAC (Average) New Revenue Added 120% 119% Sales and Marketing 115% 114% 1 (Average) $ 27 CAC 11.6 x 106% $ 23 $ 22 $ 22 $ 21 $ 16 7.0 x $ 15 $ 15 1.2x 0.9x 0.9x 0.7x FY 17 FY 18 FY 19 FY20 FY 17 FY 18 FY 19 FY 20 All Customers $1mm+ Customers (1) Represents average of 2017-2020, which metrics management is using as a proxy to remove COVID impacts. (2) Represents average of 2017-2020. 29Strong Unit Economics 2 Net Retention CAC ($ in millions) LTV to CAC (Average) New Revenue Added 120% 119% Sales and Marketing 115% 114% 1 (Average) $ 27 CAC 11.6 x 106% $ 23 $ 22 $ 22 $ 21 $ 16 7.0 x $ 15 $ 15 1.2x 0.9x 0.9x 0.7x FY 17 FY 18 FY 19 FY20 FY 17 FY 18 FY 19 FY 20 All Customers $1mm+ Customers (1) Represents average of 2017-2020, which metrics management is using as a proxy to remove COVID impacts. (2) Represents average of 2017-2020. 29

Accelerating Sales and Marketing Investment to Seize the Opportunity Ahead of LiveVox S&M Investment over Time Areas of Investment Marketing investment started in 2019 and accelerated in 2021 and 2022 § Net new Hunters and Farmers § Challenger methodology § AE productivity software § Lead-generating rep capacity and FY19A FY20A FY21E FY22E skill upgrade § Increased pay-per-click and social Quota Carrying Reps advertising Marketing investment set the stage to grow QCR § Incremental investment in branding in line with revenue § PR and industry analyst activity § Channel development FY19A FY20A FY21E FY22E 30Accelerating Sales and Marketing Investment to Seize the Opportunity Ahead of LiveVox S&M Investment over Time Areas of Investment Marketing investment started in 2019 and accelerated in 2021 and 2022 § Net new Hunters and Farmers § Challenger methodology § AE productivity software § Lead-generating rep capacity and FY19A FY20A FY21E FY22E skill upgrade § Increased pay-per-click and social Quota Carrying Reps advertising Marketing investment set the stage to grow QCR § Incremental investment in branding in line with revenue § PR and industry analyst activity § Channel development FY19A FY20A FY21E FY22E 30

Land: Five Simple Bundles in our GTM and Great Demand Across an Intent-Based Strategy New Customer Acquisition Strategy: 5 Flexible Bundled Offerings Target Interest each Client Needs… …LiveVox Bundles year Inbound Inbound, CX, CRM, Contact Center 25% Agent Experience Bundle Compliance, Outbound Consent Tracking, Campaigns and 5% OB Campaigns Compliance Bundle Omnichannel, SMS, Email, Add Digital to Omnichannel Bundle 5% Existing ACD Automated Scoring, Artificial Intelligence Compliance, Speech 15% Bundle Analytics AI/Chatbots, IVR, IVR / Virtual Automation, Self- 30% Assistant Service While our competitive set is primarily focused on 25% (inbound/platform) of prospects’ interest in any given year, LiveVox bundles are focused on 80% of prospects’ interest 31Land: Five Simple Bundles in our GTM and Great Demand Across an Intent-Based Strategy New Customer Acquisition Strategy: 5 Flexible Bundled Offerings Target Interest each Client Needs… …LiveVox Bundles year Inbound Inbound, CX, CRM, Contact Center 25% Agent Experience Bundle Compliance, Outbound Consent Tracking, Campaigns and 5% OB Campaigns Compliance Bundle Omnichannel, SMS, Email, Add Digital to Omnichannel Bundle 5% Existing ACD Automated Scoring, Artificial Intelligence Compliance, Speech 15% Bundle Analytics AI/Chatbots, IVR, IVR / Virtual Automation, Self- 30% Assistant Service While our competitive set is primarily focused on 25% (inbound/platform) of prospects’ interest in any given year, LiveVox bundles are focused on 80% of prospects’ interest 31

LiveVox’s Go-To-Market Overview Our Approach to Land & Expand Land Customer Grow Account Account Reviews With “Hunter” With “Farmer” - Large enterprise: Contact - Large enterprise: Contact - Solution Consultants and centers with 250+ agents centers with over 250+ Technical Account Mangers - Mid-Market: Contact agents support the Farmers in Role centers with 50-249 - Mid-Market: Contact expansion agents centers with 50-249 agents Direct sales team 100% Dedicated team 100% Product-led business reviews focused on new logo focused on product lead to new product adoption Impact generation and first year expansion and upsell and additional client growth expansion 32LiveVox’s Go-To-Market Overview Our Approach to Land & Expand Land Customer Grow Account Account Reviews With “Hunter” With “Farmer” - Large enterprise: Contact - Large enterprise: Contact - Solution Consultants and centers with 250+ agents centers with over 250+ Technical Account Mangers - Mid-Market: Contact agents support the Farmers in Role centers with 50-249 - Mid-Market: Contact expansion agents centers with 50-249 agents Direct sales team 100% Dedicated team 100% Product-led business reviews focused on new logo focused on product lead to new product adoption Impact generation and first year expansion and upsell and additional client growth expansion 32

We are Investing in a Channel and Partner Ecosystem Channel: Extend Reach Through AI: AI Marketplace and Co- New Master Agent Partnerships Marketing with Partners Recently announced partnerships LiveVox has an AI Marketplace and is focusing on partner integration 4,500 sub-agents 3,000+ independent sales partners Investing in channel is a focus area for Scale and simplify AI partner integration with LiveVox now that we are $100m+ in revenue partner portal and open APIs 33We are Investing in a Channel and Partner Ecosystem Channel: Extend Reach Through AI: AI Marketplace and Co- New Master Agent Partnerships Marketing with Partners Recently announced partnerships LiveVox has an AI Marketplace and is focusing on partner integration 4,500 sub-agents 3,000+ independent sales partners Investing in channel is a focus area for Scale and simplify AI partner integration with LiveVox now that we are $100m+ in revenue partner portal and open APIs 33

Financial OverviewFinancial Overview

Key Financial Highlights Entering 2021 with Strong Revenue visibility ü ü largest pipeline in history 1 Expected 25%+ top line growth 115% Average Net Retention ü ü 1 7.0x Average LTV to CAC Record 2H 2020 bookings ü ü EBITDA positive since 2014 ü (1) Represents average of 2017-2020 35Key Financial Highlights Entering 2021 with Strong Revenue visibility ü ü largest pipeline in history 1 Expected 25%+ top line growth 115% Average Net Retention ü ü 1 7.0x Average LTV to CAC Record 2H 2020 bookings ü ü EBITDA positive since 2014 ü (1) Represents average of 2017-2020 35

Expected 25%+ Growth, with Strong Revenue Visibility Strong Projected Revenue Growth 95% Visibility into 2021E Revenue $ in millions $8mm Usage, $129 Million $163 $7mm New Seasonality & Opportunities COVID Recovery $129 Net of Churn and $6mm Booked Downsells Revenue $103 in Backlog $108mm Run-Rate Revenue Entering 2021E FY20A FY21E FY22E FY 21E Projected Revenue Expanding Gross Margin Re-Investing EBITDA in Growth $ in millions $ in millions % Margin % Margin 65% 66% 67% 8% 0% 2% Re-investing profits to drive incremental sales and gross profit growth $109 $85 $8 $67 $3 $0 FY20A FY21E FY22E FY20A FY20E FY21E FY21E FY22E FY22E 36Expected 25%+ Growth, with Strong Revenue Visibility Strong Projected Revenue Growth 95% Visibility into 2021E Revenue $ in millions $8mm Usage, $129 Million $163 $7mm New Seasonality & Opportunities COVID Recovery $129 Net of Churn and $6mm Booked Downsells Revenue $103 in Backlog $108mm Run-Rate Revenue Entering 2021E FY20A FY21E FY22E FY 21E Projected Revenue Expanding Gross Margin Re-Investing EBITDA in Growth $ in millions $ in millions % Margin % Margin 65% 66% 67% 8% 0% 2% Re-investing profits to drive incremental sales and gross profit growth $109 $85 $8 $67 $3 $0 FY20A FY21E FY22E FY20A FY20E FY21E FY21E FY22E FY22E 36

Vast Majority of Our Revenue Comes From the Mid Market and Fortune 1000 Segments Product Suite and Sales Focus Has Been on Large Enterprises vs. SMB Market 100% Fortune 1000 Fortune 1000 80% 60% Mid-Market 40% Mid-Market 20% SMB SMB SMB 0% BPO Enterprise Collections Customer Engagement 4% 44% 52% % of TAM Source: The Waterstone Group 37 Mid Market Fortune 1000Vast Majority of Our Revenue Comes From the Mid Market and Fortune 1000 Segments Product Suite and Sales Focus Has Been on Large Enterprises vs. SMB Market 100% Fortune 1000 Fortune 1000 80% 60% Mid-Market 40% Mid-Market 20% SMB SMB SMB 0% BPO Enterprise Collections Customer Engagement 4% 44% 52% % of TAM Source: The Waterstone Group 37 Mid Market Fortune 1000

The Majority of Our Business is Now Customer Engagement Revenue in 2020 Overall Market 63 % 96 % 37 % 4 % Collections BPO & Enterprise Source: The Waterstone Group 38The Majority of Our Business is Now Customer Engagement Revenue in 2020 Overall Market 63 % 96 % 37 % 4 % Collections BPO & Enterprise Source: The Waterstone Group 38

Growing Success with New Products Drives Mix Shift to Customer Engagement Revenue; Bookings Have Already Rotated Revenue By Segment Commentary YoY % Growth 11% 26%§ Strong compliance product expertise built solid revenue base in Collections 39 % 63 % 73 % § Growing proportion of new bookings and total revenue driven 61 % by Enterprise and BPO 37 % 27 % § Accelerating growth in Enterprise 2015 2020 2022E and BPO revenue offsetting lower secular and COVID-related Collections Customer Engagement revenue growth rates in Collections Minimum Annual Contract Value Bookings by Segment § Sales pipeline more closely resembles overall market proportion of Collections, Enterprise and BPO 41 % 78 % 91 % § Revenue mix will continue to 59 % 22 % trend towards Customer 9 % Engagement 2015 2020 2022E Collections Customer Engagement Note: 2015 run-rate includes known material churn / downsell. 39Growing Success with New Products Drives Mix Shift to Customer Engagement Revenue; Bookings Have Already Rotated Revenue By Segment Commentary YoY % Growth 11% 26%§ Strong compliance product expertise built solid revenue base in Collections 39 % 63 % 73 % § Growing proportion of new bookings and total revenue driven 61 % by Enterprise and BPO 37 % 27 % § Accelerating growth in Enterprise 2015 2020 2022E and BPO revenue offsetting lower secular and COVID-related Collections Customer Engagement revenue growth rates in Collections Minimum Annual Contract Value Bookings by Segment § Sales pipeline more closely resembles overall market proportion of Collections, Enterprise and BPO 41 % 78 % 91 % § Revenue mix will continue to 59 % 22 % trend towards Customer 9 % Engagement 2015 2020 2022E Collections Customer Engagement Note: 2015 run-rate includes known material churn / downsell. 39

LiveVox Revenue Model Multi-Pronged Revenue Model • Strong contracted revenue base which enables long-term revenue visibility Contracted revenue is a combination of (1) per-seat per • Mix of revenue has shifted towards Contracted month fees, and (2) minimum contracted as adoption of per-seat, per Revenue contracted usage billing that is month modules (e.g., WFO) has accelerated (~2/3) billed regardless of consumption every month • Aligns LiveVox’s economics with value Usage revenue is billed for customers are receiving from the platform Usage customer consumption above their • Lack of lock-in helps drive upsell; Revenue contracted minimum. Premium customers frequently move agents onto (~1/3) pricing applies to usage revenue. platform as a “trial” and never move them back Leading customer metrics 115% 7.0x NPS of 54 Average Net as a result of customer- Average LTV 1 1 Retention to CAC centric approach Source: Internal Company NPS Survey. (1) Represents average of 2017-2020. 40LiveVox Revenue Model Multi-Pronged Revenue Model • Strong contracted revenue base which enables long-term revenue visibility Contracted revenue is a combination of (1) per-seat per • Mix of revenue has shifted towards Contracted month fees, and (2) minimum contracted as adoption of per-seat, per Revenue contracted usage billing that is month modules (e.g., WFO) has accelerated (~2/3) billed regardless of consumption every month • Aligns LiveVox’s economics with value Usage revenue is billed for customers are receiving from the platform Usage customer consumption above their • Lack of lock-in helps drive upsell; Revenue contracted minimum. Premium customers frequently move agents onto (~1/3) pricing applies to usage revenue. platform as a “trial” and never move them back Leading customer metrics 115% 7.0x NPS of 54 Average Net as a result of customer- Average LTV 1 1 Retention to CAC centric approach Source: Internal Company NPS Survey. (1) Represents average of 2017-2020. 40

Contracted Revenue Has Grown Consistently over the Past 4 Years, Including through COVID-19; Usage Was Predictable Prior to Pandemic Quarterly ARR since 2017 Usage ARR Contracted ARR Q1 17 Q2 17 Q3 17 Q4 17 Q1 18 Q2 18 Q3 18 Q4 18 Q1 19 Q2 19 Q3 19 Q4 19 Q1 20 Q2 20 Q3 20 Q4 20 Usage % 51% 49% 45% 41% 43% 38% 34% 33% 35% 37% 36% 36% 37% 25% 28% 28% of Total 41Contracted Revenue Has Grown Consistently over the Past 4 Years, Including through COVID-19; Usage Was Predictable Prior to Pandemic Quarterly ARR since 2017 Usage ARR Contracted ARR Q1 17 Q2 17 Q3 17 Q4 17 Q1 18 Q2 18 Q3 18 Q4 18 Q1 19 Q2 19 Q3 19 Q4 19 Q1 20 Q2 20 Q3 20 Q4 20 Usage % 51% 49% 45% 41% 43% 38% 34% 33% 35% 37% 36% 36% 37% 25% 28% 28% of Total 41

2020 Performance | Company is Rebounding from COVID-Driven Usage Headwinds n LiveVox was impacted negatively, while peers experienced tailwinds from remote working due to COVID-19 n Exposure to collections was also greater than that of key peers, contributing to our slower 2020 growth n Large exposure to consumer banks, who were disproportionately slowed by the pandemic n However, record bookings in 2H 2020 and the largest pipeline in LiveVox history entering 2021 n COVID recovery is expected to provide a tailwind to LiveVox Usage Attach Rate (% of total) Normalized Net Retention Bridge 40% 118% 35% 3% 30% 25% 3% 20% COVID drove first material usage declines and breakdown in attach rate in LiveVox’s history 4% LTM Net Retention 145% 135% 119% 2% 119% 125% 118% 117% 116% 113% ~118%+ 115% 107% 106% 106% 105% 95% Q4 '20 Net Major Collections Major BPO BPO Usage COVID 85% Retention Collections Market Bankruptcy Disruption Adjusted Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20 Bankruptcy Disruption Retention Note: 118% represents normalized retention rate based on management’s estimates to exclude non-recurring, one-time events, including the bankruptcy 42 of two customers and temporary customer disruptions due to COVID-19 pandemic. 2020 Performance | Company is Rebounding from COVID-Driven Usage Headwinds n LiveVox was impacted negatively, while peers experienced tailwinds from remote working due to COVID-19 n Exposure to collections was also greater than that of key peers, contributing to our slower 2020 growth n Large exposure to consumer banks, who were disproportionately slowed by the pandemic n However, record bookings in 2H 2020 and the largest pipeline in LiveVox history entering 2021 n COVID recovery is expected to provide a tailwind to LiveVox Usage Attach Rate (% of total) Normalized Net Retention Bridge 40% 118% 35% 3% 30% 25% 3% 20% COVID drove first material usage declines and breakdown in attach rate in LiveVox’s history 4% LTM Net Retention 145% 135% 119% 2% 119% 125% 118% 117% 116% 113% ~118%+ 115% 107% 106% 106% 105% 95% Q4 '20 Net Major Collections Major BPO BPO Usage COVID 85% Retention Collections Market Bankruptcy Disruption Adjusted Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20 Bankruptcy Disruption Retention Note: 118% represents normalized retention rate based on management’s estimates to exclude non-recurring, one-time events, including the bankruptcy 42 of two customers and temporary customer disruptions due to COVID-19 pandemic.

Long-Term Operating Model Long- Term % of Revenue 2017 2018 2019 2020 Model Leverage on fixed cost Gross Margin 61% 61% 63% 65% 75%+ base as revenue grows Continued investment S&M 25% 19% 23% 26% ~30-35% to drive topline growth Product-driven company requires R&D 15% 16% 16% 19% ~15% continued investment Economies of scale G&A 14% 12% 11% 12% ~5% Adjusted 7% 14% 14% 8% ~20%+ EBITDA 43Long-Term Operating Model Long- Term % of Revenue 2017 2018 2019 2020 Model Leverage on fixed cost Gross Margin 61% 61% 63% 65% 75%+ base as revenue grows Continued investment S&M 25% 19% 23% 26% ~30-35% to drive topline growth Product-driven company requires R&D 15% 16% 16% 19% ~15% continued investment Economies of scale G&A 14% 12% 11% 12% ~5% Adjusted 7% 14% 14% 8% ~20%+ EBITDA 43

Concluding Highlights 1 TAM § Market tripling in the next 10 years or sooner § Secular growth despite COVID pull-forward § Product set to address whole TAM Differentiated Technology Platform 2 § Approach to data management and Contact Center CRM § Fully integrated across Omnichannel, AI, WFO, Contact Center CRM § Implantation and TCO advantage Differentiated GTM 3 § Ability to generate more pipeline § Higher conversion rates § Shorter sales cycles Poised to Grow 4 § Rapid success of new products § Ready to go GTM Strategy § Model rotation past tipping point 44Concluding Highlights 1 TAM § Market tripling in the next 10 years or sooner § Secular growth despite COVID pull-forward § Product set to address whole TAM Differentiated Technology Platform 2 § Approach to data management and Contact Center CRM § Fully integrated across Omnichannel, AI, WFO, Contact Center CRM § Implantation and TCO advantage Differentiated GTM 3 § Ability to generate more pipeline § Higher conversion rates § Shorter sales cycles Poised to Grow 4 § Rapid success of new products § Ready to go GTM Strategy § Model rotation past tipping point 44

LiveVox’s Mission Q&A 45LiveVox’s Mission Q&A 45

APPENDIX A: Supplemental Financial InformationAPPENDIX A: Supplemental Financial Information

GAAP Reconciliation ($ in millions) Reconciliation Between GAAP Figures and Adjusted Figures 2018A 2019A 2020A GAAP Gross Margin $ 43.7 $ 54.5 $ 63.1 (+) Adjustments 2.9 4.3 4.0 Adjusted Gross Margin $ 46.7 $ 58.9 $ 67.1 % Revenue 61 % 63 % 65 % GAAP Net Income $ 1.9 $(6.9) $(4.3) (+) Net Interest Expense 3.3 3.3 3.9 (+) Income Taxes 0.4 0.1 0.2 (+) Depreciation & Amortization 4.6 4.9 6.1 (+/-) Other Items 0.1 (0.0) 0.2 GAAP Based EBITDA $ 10.4 $ 1.4 $ 6.0 (+) Incentive Compensation Bonus 0.0 9.2 1.3 (+) Acquisition Fees 0.0 1.7 0.0 (+) Management & Board Fees 0.6 0.7 0.8 (+) Other Non-Recurring Expenses 0.0 0.2 0.0 (+) SPAC Expenses 0.0 0.0 0.4 Adjusted EBITDA $ 11.0 $ 13.3 $ 8.5 (/) Pro Forma Revenue $ 77.2 $ 92.8 $ 102.5 Adjusted EBITDA % Margin 14 % 14 % 8 % Memo: Pro Forma Adjustments $ 9.1 $ 20.2 $ 12.8 Note: Adjustments include: Interest, Taxes, Depreciation & Amortization, one-time non-recurring costs, non-cash costs, other costs unique to private company ownership and pre-acquisition financials for periods prior to GAAP consolidation. Note historical financials are not presented pro forma for the Transaction. 47GAAP Reconciliation ($ in millions) Reconciliation Between GAAP Figures and Adjusted Figures 2018A 2019A 2020A GAAP Gross Margin $ 43.7 $ 54.5 $ 63.1 (+) Adjustments 2.9 4.3 4.0 Adjusted Gross Margin $ 46.7 $ 58.9 $ 67.1 % Revenue 61 % 63 % 65 % GAAP Net Income $ 1.9 $(6.9) $(4.3) (+) Net Interest Expense 3.3 3.3 3.9 (+) Income Taxes 0.4 0.1 0.2 (+) Depreciation & Amortization 4.6 4.9 6.1 (+/-) Other Items 0.1 (0.0) 0.2 GAAP Based EBITDA $ 10.4 $ 1.4 $ 6.0 (+) Incentive Compensation Bonus 0.0 9.2 1.3 (+) Acquisition Fees 0.0 1.7 0.0 (+) Management & Board Fees 0.6 0.7 0.8 (+) Other Non-Recurring Expenses 0.0 0.2 0.0 (+) SPAC Expenses 0.0 0.0 0.4 Adjusted EBITDA $ 11.0 $ 13.3 $ 8.5 (/) Pro Forma Revenue $ 77.2 $ 92.8 $ 102.5 Adjusted EBITDA % Margin 14 % 14 % 8 % Memo: Pro Forma Adjustments $ 9.1 $ 20.2 $ 12.8 Note: Adjustments include: Interest, Taxes, Depreciation & Amortization, one-time non-recurring costs, non-cash costs, other costs unique to private company ownership and pre-acquisition financials for periods prior to GAAP consolidation. Note historical financials are not presented pro forma for the Transaction. 47

GAAP Reconciliation ($ in millions) Reconciliation Between GAAP Figures and Adjusted Figures 2018A 2019A 2020A GAAP Sales & Marketing Expense $ 15.9 $ 24.4 $ 29.0 (+) Adjustments (1.5) (3.4) (2.4) Adjusted Sales & Marketing Expense $ 14.4 $ 21.0 $ 26.7 % Revenue 18.7 % 22.7 % 26.0 % GAAP Research & Development Expense $ 12.4 $ 16.6 $ 20.2 (+) Adjustments (0.1) (2.0) (0.3) Adjusted Research & Development Expense $ 12.3 $ 14.6 $ 19.9 % Revenue 15.9 % 15.8 % 19.4 % GAAP General & Administrative Expense $ 9.7 $ 16.9 $ 14.0 (+) Adjustments (0.8) (7.0) (2.0) Adjusted General & Administrative Expense $ 9.0 $ 10.0 $ 12.0 % Revenue 11.6 % 10.7 % 11.7 % Note: Adjustments include: Interest, Taxes, Depreciation & Amortization, one-time non-recurring costs, non-cash costs, other costs unique to private company ownership and pre-acquisition financials for periods prior to GAAP consolidation. Note historical financials are not presented pro forma for the Transaction. 48GAAP Reconciliation ($ in millions) Reconciliation Between GAAP Figures and Adjusted Figures 2018A 2019A 2020A GAAP Sales & Marketing Expense $ 15.9 $ 24.4 $ 29.0 (+) Adjustments (1.5) (3.4) (2.4) Adjusted Sales & Marketing Expense $ 14.4 $ 21.0 $ 26.7 % Revenue 18.7 % 22.7 % 26.0 % GAAP Research & Development Expense $ 12.4 $ 16.6 $ 20.2 (+) Adjustments (0.1) (2.0) (0.3) Adjusted Research & Development Expense $ 12.3 $ 14.6 $ 19.9 % Revenue 15.9 % 15.8 % 19.4 % GAAP General & Administrative Expense $ 9.7 $ 16.9 $ 14.0 (+) Adjustments (0.8) (7.0) (2.0) Adjusted General & Administrative Expense $ 9.0 $ 10.0 $ 12.0 % Revenue 11.6 % 10.7 % 11.7 % Note: Adjustments include: Interest, Taxes, Depreciation & Amortization, one-time non-recurring costs, non-cash costs, other costs unique to private company ownership and pre-acquisition financials for periods prior to GAAP consolidation. Note historical financials are not presented pro forma for the Transaction. 48

2020 Quarterly GAAP-Based Income Statement ($ in millions) 2020 Quarterly Figures 2020A Q1 Q2 Q3 Q4 Revenue $ 26.5 $ 22.5 $ 25.4 $ 28.1 (-) Cost of Sales 10.0 9.6 9.7 10.2 Gross Profit $ 16.5 $ 12.9 $ 15.7 $ 17.9 Gross Margin 62 % 57 % 62 % 64 % Sales & Marketing $ 8.1 $ 7.0 $ 6.6 $ 7.4 General & Administrative 3.1 3.4 3.2 4.3 Research & Development 4.7 4.8 5.2 5.5 Total Operating Expenses $ 15.9 $ 15.1 $ 15.0 $ 17.1 Income (loss) from Operations $ 0.6 $(2.2) $ 0.8 $ 0.8 Interest Expense, net $ 1.0 $ 1.0 $ 1.0 $ 1.0 Other Expense, net 0.1 (0.1) (0.0) 0.1 Pre-Tax Loss $(0.5) $(3.2) $(0.2) $(0.3) Provision for (benefit from) Income Taxes 0.1 0.4 0.1 (0.3) Net Income (loss) $(0.6) $(3.5) $(0.3) $ 0.1 Other Comprehensive Income (loss) (0.1) (0.0) 0.0 0.1 Comprehensive Income (loss) (0.7) (3.5) (0.3) 0.2 Q1 Q2 Q3 Q4 2019A Revenue $ 21.0 $ 22.4 $ 24.0 $ 25.3 2020A Revenue $ 26.5 $ 22.5 $ 25.4 $ 28.1 492020 Quarterly GAAP-Based Income Statement ($ in millions) 2020 Quarterly Figures 2020A Q1 Q2 Q3 Q4 Revenue $ 26.5 $ 22.5 $ 25.4 $ 28.1 (-) Cost of Sales 10.0 9.6 9.7 10.2 Gross Profit $ 16.5 $ 12.9 $ 15.7 $ 17.9 Gross Margin 62 % 57 % 62 % 64 % Sales & Marketing $ 8.1 $ 7.0 $ 6.6 $ 7.4 General & Administrative 3.1 3.4 3.2 4.3 Research & Development 4.7 4.8 5.2 5.5 Total Operating Expenses $ 15.9 $ 15.1 $ 15.0 $ 17.1 Income (loss) from Operations $ 0.6 $(2.2) $ 0.8 $ 0.8 Interest Expense, net $ 1.0 $ 1.0 $ 1.0 $ 1.0 Other Expense, net 0.1 (0.1) (0.0) 0.1 Pre-Tax Loss $(0.5) $(3.2) $(0.2) $(0.3) Provision for (benefit from) Income Taxes 0.1 0.4 0.1 (0.3) Net Income (loss) $(0.6) $(3.5) $(0.3) $ 0.1 Other Comprehensive Income (loss) (0.1) (0.0) 0.0 0.1 Comprehensive Income (loss) (0.7) (3.5) (0.3) 0.2 Q1 Q2 Q3 Q4 2019A Revenue $ 21.0 $ 22.4 $ 24.0 $ 25.3 2020A Revenue $ 26.5 $ 22.5 $ 25.4 $ 28.1 49

2020 Quarterly GAAP-Based Balance Sheet ($ in millions) Assets Liabilities & Stockholders' Equity 2020A 2020A Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Liabilities Cash $ 19.2 $ 20.4 $ 21.3 $ 18.1 Current Liabilities Restricted Cash, Current 1.5 1.3 1.4 1.4 Accounts Payable $ 2.7 $ 1.7 $ 3.0 $ 3.5 Accounts Receivable, Net 15.7 12.5 13.9 13.8 Accrued Expenses 12.1 13.9 15.0 11.7 Deferred Sales Commissions, Current 1.1 1.2 1.4 1.5 Deferred Revenue, Current 1.0 0.6 0.7 1.1 Prepaid Expenses & Other 3.4 3.2 3.1 2.9 Term Loan, Current 1.2 1.3 1.4 1.4 Total Current Assets $ 40.9 $ 38.7 $ 41.1 $ 37.7 Operating Lease Liabilities, Current 1.3 1.3 1.4 1.4 Finance Lease Liabilities, Current 0.7 0.6 0.5 0.4 Property & Equipment, Net $ 4.3 $ 3.9 $ 3.7 $ 3.5 Total Current Liabilities $ 19.0 $ 19.4 $ 21.9 $ 19.5 Goodwill 47.5 47.5 47.5 47.5 Line of Credit $ 4.7 $ 4.7 $ 4.7 $ 4.7 Intangible Assets, Net 21.8 20.8 19.7 18.7 Term of Loan, Net of Current 55.6 55.3 54.9 54.6 Operating Lease Right-of-Use Assets 3.7 3.4 4.2 3.9 Finance Leases Liabilities, Net of Current 0.2 0.1 0.1 0.0 Deposits and Other 0.2 0.2 0.2 2.7 Operating Lease Liabilities, Net of Current 3.2 2.9 3.4 3.1 Deferred Sales Commissions, Net of Current 2.4 2.6 3.2 3.2 Deferred Tax Liability, Net 0.2 0.0 0.0 0.2 Other Long-Term Liabilities 0.3 0.3 0.3 0.4 Deferred Tax Asset 0.0 0.0 0.1 0.0 Deferred Revenue, Net of Current 0.1 0.2 0.2 0.2 Restricted Cash, Net of Current 0.1 0.1 0.1 0.1 Total Liabilities $ 83.2 $ 82.8 $ 85.6 $ 82.7 Total Assets $ 120.9 $ 117.2 $ 119.8 $ 117.2 Stockholders' Equity Common Stock $ 0.0 $ 0.0 $ 0.0 $ 0.0 Additional Paid-In Capital 58.8 58.9 59.1 59.2 Accumulated Other Compr. Income (Loss) (0.3) (0.3) (0.3) (0.2) Accumulated Deficit (20.7) (24.3) (24.6) (24.5) Total Stockholder's Equity $ 37.7 $ 34.3 $ 34.2 $ 34.5 Total Liabilities & Equity $ 120.9 $ 117.2 $ 119.8 $ 117.2 502020 Quarterly GAAP-Based Balance Sheet ($ in millions) Assets Liabilities & Stockholders' Equity 2020A 2020A Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Liabilities Cash $ 19.2 $ 20.4 $ 21.3 $ 18.1 Current Liabilities Restricted Cash, Current 1.5 1.3 1.4 1.4 Accounts Payable $ 2.7 $ 1.7 $ 3.0 $ 3.5 Accounts Receivable, Net 15.7 12.5 13.9 13.8 Accrued Expenses 12.1 13.9 15.0 11.7 Deferred Sales Commissions, Current 1.1 1.2 1.4 1.5 Deferred Revenue, Current 1.0 0.6 0.7 1.1 Prepaid Expenses & Other 3.4 3.2 3.1 2.9 Term Loan, Current 1.2 1.3 1.4 1.4 Total Current Assets $ 40.9 $ 38.7 $ 41.1 $ 37.7 Operating Lease Liabilities, Current 1.3 1.3 1.4 1.4 Finance Lease Liabilities, Current 0.7 0.6 0.5 0.4 Property & Equipment, Net $ 4.3 $ 3.9 $ 3.7 $ 3.5 Total Current Liabilities $ 19.0 $ 19.4 $ 21.9 $ 19.5 Goodwill 47.5 47.5 47.5 47.5 Line of Credit $ 4.7 $ 4.7 $ 4.7 $ 4.7 Intangible Assets, Net 21.8 20.8 19.7 18.7 Term of Loan, Net of Current 55.6 55.3 54.9 54.6 Operating Lease Right-of-Use Assets 3.7 3.4 4.2 3.9 Finance Leases Liabilities, Net of Current 0.2 0.1 0.1 0.0 Deposits and Other 0.2 0.2 0.2 2.7 Operating Lease Liabilities, Net of Current 3.2 2.9 3.4 3.1 Deferred Sales Commissions, Net of Current 2.4 2.6 3.2 3.2 Deferred Tax Liability, Net 0.2 0.0 0.0 0.2 Other Long-Term Liabilities 0.3 0.3 0.3 0.4 Deferred Tax Asset 0.0 0.0 0.1 0.0 Deferred Revenue, Net of Current 0.1 0.2 0.2 0.2 Restricted Cash, Net of Current 0.1 0.1 0.1 0.1 Total Liabilities $ 83.2 $ 82.8 $ 85.6 $ 82.7 Total Assets $ 120.9 $ 117.2 $ 119.8 $ 117.2 Stockholders' Equity Common Stock $ 0.0 $ 0.0 $ 0.0 $ 0.0 Additional Paid-In Capital 58.8 58.9 59.1 59.2 Accumulated Other Compr. Income (Loss) (0.3) (0.3) (0.3) (0.2) Accumulated Deficit (20.7) (24.3) (24.6) (24.5) Total Stockholder's Equity $ 37.7 $ 34.3 $ 34.2 $ 34.5 Total Liabilities & Equity $ 120.9 $ 117.2 $ 119.8 $ 117.2 50

2020 Quarterly GAAP-Based Cash Flow Statement ($ in millions) Cash Flow Provided by Operating Activities Cash Flow Used in Investing Activities 2020A 2020A Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Net Income (Loss) $(0.6) $(3.5) $(0.3) $ 0.1 Purchases of Property & Equipment $(0.2) $(0.1) $(0.2) $(0.3) Acquisition of Businesses (0.1) 0.0 0.0 0.0 Adjustments to Net Income (Loss) 0.0 0.0 0.0 0.0 Net Cash Used in Investing Activities $(0.3) $(0.0) $(0.2) $(0.3) Depreciation and Amortization 0.5 0.5 0.5 0.5 Financing Activities Amortization of Intangible Assets 1.0 1.0 1.0 1.0 Amortization of Deferred Loans 0.0 0.0 0.0 0.0 Repayment on Loan Payable $(0.3) $(0.3) $(0.3) $(0.3) Amortization of Deferred Sales 0.3 0.3 0.3 0.4 Line of Credit Drawdown 4.7 0.0 0.0 0.0 Non-cash Lease Expense 0.4 0.3 0.2 0.3 Repayments on Finance Lease (0.2) (0.2) (0.2) (0.2) Stock Compensation Expense 0.2 0.2 0.2 0.1 Net Cash From Financing Activities $ 4.2 $(0.5) $(0.5) $(0.5) Bad Debt Expense 0.6 0.4 (0.4) 0.0 Foreign Currency Translation (0.0) (0.1) (0.0) 0.1 Net Increase (Decrease) in Cash $ 4.3 $ 1.0 $ 1.0 $(3.2) Loss on Disposition of Asset 0.0 0.0 0.0 0.0 Cash Beginning of Period $ 16.5 $ 20.8 $ 21.8 $ 22.8 Deferred Income Tax Benefit (0.1) (0.2) (0.1) 0.3 Changes in Assets and Liabilities Cash End of Period 20.8 21.8 22.8 19.6 Accounts Receivable $ 0.1 $ 2.8 $(0.9) $ 0.0 Other Assets (0.7) 0.2 0.0 (2.2) Deferred Sales Commissions (0.3) (0.6) (1.1) (0.5) Accounts Payable 0.2 (1.0) 1.2 0.6 Accrued Expenses (1.2) 1.8 1.1 (3.4) Deferred Revenue 0.2 (0.3) 0.2 0.4 Operating Lease Liabilities (0.3) (0.3) (0.3) (0.4) Other Long-term Liabilities (0.0) 0.0 0.0 0.1 Net Cash From Operating Activities $ 0.4 $ 1.6 $ 1.6 $(2.6) 512020 Quarterly GAAP-Based Cash Flow Statement ($ in millions) Cash Flow Provided by Operating Activities Cash Flow Used in Investing Activities 2020A 2020A Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Net Income (Loss) $(0.6) $(3.5) $(0.3) $ 0.1 Purchases of Property & Equipment $(0.2) $(0.1) $(0.2) $(0.3) Acquisition of Businesses (0.1) 0.0 0.0 0.0 Adjustments to Net Income (Loss) 0.0 0.0 0.0 0.0 Net Cash Used in Investing Activities $(0.3) $(0.0) $(0.2) $(0.3) Depreciation and Amortization 0.5 0.5 0.5 0.5 Financing Activities Amortization of Intangible Assets 1.0 1.0 1.0 1.0 Amortization of Deferred Loans 0.0 0.0 0.0 0.0 Repayment on Loan Payable $(0.3) $(0.3) $(0.3) $(0.3) Amortization of Deferred Sales 0.3 0.3 0.3 0.4 Line of Credit Drawdown 4.7 0.0 0.0 0.0 Non-cash Lease Expense 0.4 0.3 0.2 0.3 Repayments on Finance Lease (0.2) (0.2) (0.2) (0.2) Stock Compensation Expense 0.2 0.2 0.2 0.1 Net Cash From Financing Activities $ 4.2 $(0.5) $(0.5) $(0.5) Bad Debt Expense 0.6 0.4 (0.4) 0.0 Foreign Currency Translation (0.0) (0.1) (0.0) 0.1 Net Increase (Decrease) in Cash $ 4.3 $ 1.0 $ 1.0 $(3.2) Loss on Disposition of Asset 0.0 0.0 0.0 0.0 Cash Beginning of Period $ 16.5 $ 20.8 $ 21.8 $ 22.8 Deferred Income Tax Benefit (0.1) (0.2) (0.1) 0.3 Changes in Assets and Liabilities Cash End of Period 20.8 21.8 22.8 19.6 Accounts Receivable $ 0.1 $ 2.8 $(0.9) $ 0.0 Other Assets (0.7) 0.2 0.0 (2.2) Deferred Sales Commissions (0.3) (0.6) (1.1) (0.5) Accounts Payable 0.2 (1.0) 1.2 0.6 Accrued Expenses (1.2) 1.8 1.1 (3.4) Deferred Revenue 0.2 (0.3) 0.2 0.4 Operating Lease Liabilities (0.3) (0.3) (0.3) (0.4) Other Long-term Liabilities (0.0) 0.0 0.0 0.1 Net Cash From Operating Activities $ 0.4 $ 1.6 $ 1.6 $(2.6) 51

APPENDIX B: Valuation OverviewAPPENDIX B: Valuation Overview

LiveVox Compares Favorably Against Public Peers… Enterprise Value ($B) $ 0.84 $ 14.1 $ 14.5 $ 37.1 $ 19.7 $ 5.0 No. of Customers 325 2,000 25,000 400,000 164,200 18,000 LTM Revenue per $ 317 $ 200 $ 65 $ 3 $ 6 $ 19 Customer (000s) CC, Financial Messaging Primary Offering CCaaS CCaaS UCaaS Support Crime Cloud CAC 1.2 x ~1 x ~3 x ~2 x ~2 x ~2 x ~6 x (Enterprise) 7.0 x 1 LTV to CAC ~2 x ~4 x ~3 x ~4 x (Average) ~2 x (Commercial) 115 % >105 to 115% 1 Net Dollar Retention 117% Not disclosed Not disclosed 111 % Mid-Market / Enterprise (Average) 2020 Revenue ($M) $ 103 $ 435 $ 1,657 $ 1,184 $ 1,030 $ 367 2021E Revenue Growth 26 % 20 % 9 % 25 % 26 % 23 % CY21E EBITDA Margin 0% 16 % 33 % 13 % 11 % 9 % Source: Market Data as of 01-Mar-2021, publicly available equity research reports, Company public filings. (1) Represents average of 2017-2020. 53 Financial Metrics Leading KPIs Operational MetricsLiveVox Compares Favorably Against Public Peers… Enterprise Value ($B) $ 0.84 $ 14.1 $ 14.5 $ 37.1 $ 19.7 $ 5.0 No. of Customers 325 2,000 25,000 400,000 164,200 18,000 LTM Revenue per $ 317 $ 200 $ 65 $ 3 $ 6 $ 19 Customer (000s) CC, Financial Messaging Primary Offering CCaaS CCaaS UCaaS Support Crime Cloud CAC 1.2 x ~1 x ~3 x ~2 x ~2 x ~2 x ~6 x (Enterprise) 7.0 x 1 LTV to CAC ~2 x ~4 x ~3 x ~4 x (Average) ~2 x (Commercial) 115 % >105 to 115% 1 Net Dollar Retention 117% Not disclosed Not disclosed 111 % Mid-Market / Enterprise (Average) 2020 Revenue ($M) $ 103 $ 435 $ 1,657 $ 1,184 $ 1,030 $ 367 2021E Revenue Growth 26 % 20 % 9 % 25 % 26 % 23 % CY21E EBITDA Margin 0% 16 % 33 % 13 % 11 % 9 % Source: Market Data as of 01-Mar-2021, publicly available equity research reports, Company public filings. (1) Represents average of 2017-2020. 53 Financial Metrics Leading KPIs Operational Metrics

…Positioned for an Attractive Valuation EV / 2021E Revenue 27.0x 25.0x Average: 17.2x 14.7x 11.1x 8.0x 6.5x Growth Adjusted EV / 2021E Revenue (‘20 to ‘22 CAGR) 1.4 x Average: 0.9x 1.0 x 0.8 x 0.6 x 0.5 x 0.2 x Source: Market Data as of 01-Mar-2021, Wall Street research, Company public filings. 54…Positioned for an Attractive Valuation EV / 2021E Revenue 27.0x 25.0x Average: 17.2x 14.7x 11.1x 8.0x 6.5x Growth Adjusted EV / 2021E Revenue (‘20 to ‘22 CAGR) 1.4 x Average: 0.9x 1.0 x 0.8 x 0.6 x 0.5 x 0.2 x Source: Market Data as of 01-Mar-2021, Wall Street research, Company public filings. 54

Strong Sales Efficiency Less More CAC Benchmarking | LiveVox vs. Peers Favorable Favorable LiveVox CAC 7.0x $ in millions New Revenue Added Sales and Marketing $ 27 6.0x CAC $ 23 $ 22 $ 22 $ 21 $ 16 $ 15 $ 15 5.0x 1.2x 0.9x 0.9x 0.7x 4.0x 2017 2018 2019 2020 3.0x 2.0x 1.0x 0.0x Source: Wall Street Research, Company public filings. 55Strong Sales Efficiency Less More CAC Benchmarking | LiveVox vs. Peers Favorable Favorable LiveVox CAC 7.0x $ in millions New Revenue Added Sales and Marketing $ 27 6.0x CAC $ 23 $ 22 $ 22 $ 21 $ 16 $ 15 $ 15 5.0x 1.2x 0.9x 0.9x 0.7x 4.0x 2017 2018 2019 2020 3.0x 2.0x 1.0x 0.0x Source: Wall Street Research, Company public filings. 55

Strong Retention Driven by Considerable Upsell Less More Net Dollar Retention Benchmarking | LiveVox vs. Peers Favorable Favorable LiveVox Net Dollar Retention 115% 120% 119% 1 114% (Average) 145% 106% 135% 125% 2017 2018 2019 2020 115% 105% 95% 85% Source: Wall Street Research, Company public filings. (1) Represents average of 2017-2020 56Strong Retention Driven by Considerable Upsell Less More Net Dollar Retention Benchmarking | LiveVox vs. Peers Favorable Favorable LiveVox Net Dollar Retention 115% 120% 119% 1 114% (Average) 145% 106% 135% 125% 2017 2018 2019 2020 115% 105% 95% 85% Source: Wall Street Research, Company public filings. (1) Represents average of 2017-2020 56

Large Land & Expand Opportunity through Strong LTV to CAC Less More LTV to CAC Benchmarking | LiveVox vs. Peers Favorable Favorable 18.0x LiveVox LTV to CAC (Average) 11.6 x 16.0x 7.0 x 14.0x 12.0x All Customers $1mm+… $1mm+ All Customers Customers 10.0x 8.0x 6.0x 4.0x 2.0x 0.0x Source: Wall Street Research, Company public filings. Note: LTV calculated as subscription gross margin divided by gross churn. CAC is calculated as trailing twelve months S&M expense divided by quarter 0 subscription revenue annualized less quarter 4 subscription revenue annualized. Average represents 2017-2020. 57Large Land & Expand Opportunity through Strong LTV to CAC Less More LTV to CAC Benchmarking | LiveVox vs. Peers Favorable Favorable 18.0x LiveVox LTV to CAC (Average) 11.6 x 16.0x 7.0 x 14.0x 12.0x All Customers $1mm+… $1mm+ All Customers Customers 10.0x 8.0x 6.0x 4.0x 2.0x 0.0x Source: Wall Street Research, Company public filings. Note: LTV calculated as subscription gross margin divided by gross churn. CAC is calculated as trailing twelve months S&M expense divided by quarter 0 subscription revenue annualized less quarter 4 subscription revenue annualized. Average represents 2017-2020. 57

APPENDIX C: Forrester PresentationAPPENDIX C: Forrester Presentation

LiveVox Analyst Day Featuring Guest Speaker, Art Schoeller, Forrester March 9, 2021

About Today’s Speaker Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art Schoeller's 35 years of experience span the computer, communications, and software industries. Art was an early member of the call center product management team at AT&T, helping it establish its early market share gains that led to Avaya being a leader today. In addition, Art has had vice president and director level roles in product management and marketing for conferencing, collaboration, and unified messaging products while at AT&T/Lucent and Dictaphone as well as Microsoft. Art also filled leadership roles in analyzing these markets while holding director-level positions at Gartner Group, Yankee Group, and now Forrester Research. Art Schoeller Vice President, Principal Analyst

How Contact Center Solutions With A Built-In CRM Transform The Agent & Customer Experience Results from the Thought Leadership Study from Forrester Consulting Commissioned by LiveVox, Inc. (“LiveVox”)

Who did we survey? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 100% US only Base: 269 US contact center director+ decision makers Contact center seats Industry Title Position/department

With responsibility for contact center technology What is your level of responsibility when it comes to contact center technology decisions at your organization? Which of the following best describes your organization’s agent desktop application? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Both Customer and Agent experiences fall short.

Contact centers support a variety of channels, but not always the channel the customer prefers. Which of the following channels does your contact center support today? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Firms struggle to serve customers on their channel of choice because of a lack of capabilities. What limitations do you run into serving customers on their channel of choice? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Nearly 60% of firms surveyed cannot orchestrate across all channels. Which of the following describes your organization’s ability to orchestrate multichannel contact flows? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Integration challenges create roadblocks.

CRM and contact center integrations are challenging for 3 in 4 companies surveyed. Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers Manage upgrades and integrations for CRM Manage upgrades and integrations for contact center technology Manage the integration between CRM and contact center technology 75% Mildly to very challenging 76% Mildly to very challenging 77% Mildly to very challenging How challenging is it for your organization to…

Integration challenges restrict agents from accessing and synthesizing all the relevant customer information and interaction history... Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers What limitations do you have capturing and utilizing customer journey data?

...and integration challenges create inefficient agent workflows. Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers How many applications do your agents have open during a typical interaction with a customer?

These challenges mean companies have to dedicate significant staff to contact center support. More than a third of firms surveyed (35%) have 16 or more IT staff members currently supporting their contact center. 16+ IT staff members Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers +

Yet agent workflows remain suboptimal. Only 39% of firms surveyed use tailored desktops plus workflow to augment their agent’s capabilities 39% Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Performance analyses in use today do not reveal all customer and agent experience gaps.

Analysis of customer experience is lacking as satisfaction surveys do not tell the full story… Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers What tools do you use to assess customer satisfaction?

… and agent performance analysis is also lagging. Only about half of firms surveyed use critical performance metrics. What tools and techniques do you use to assess and analyze agent performance? Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers

Using a contact center solution with a built-in CRM improves both the agent and customer experience.

Companies want to purchase a contact center platform with seamless, easy integration… Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers Are more likely to purchase a contact center platform with its own CRM that easily integrates into legacy CRM and other platforms, if budget wasn’t an issue. 69%

… and discover the top benefits are improved agent and customer experience. Improved customer experience Improved agent experience Easier configuration Better integration with other existing systems Reduced cost of solution 1 2 3 4 5 Source: A commissioned study conducted by Forrester Consulting on behalf of LiveVox, December 2020 Base: 269 US contact center director+ decision makers Top 5 Benefits of Having a CRM and Contact Center From The Same Vendor