•	Revenues: Total revenues for the fourth quarter were $311.5 million, up from $232.3 million one year ago, an increase of 34% year-over-year. Subscription services revenues for the fourth quarter were $254.1 million, up from $190.7 million one year ago, an increase of 33% year-over-year.

•	Operating Income and Non-GAAP Operating Income(1): Fourth quarter operating income was $60.4 million, compared to $63.0 million one year ago, a decrease of 4% year-over-year. Non-GAAP operating income for the fourth quarter was $103.4 million, compared to $84.4 million one year ago, an increase of 22% year-over-year.

•	Net Income and Non-GAAP Net Income(1): Fourth quarter net income was $66.2 million, compared to $71.2 million one year ago, a decrease of 7% year-over-year. Non-GAAP net income for the fourth quarter was $85.5 million, compared to $71.2 million one year ago, an increase of 20% year-over-year.

•	Net Income per Share and Non-GAAP Net Income per Share(1): For the fourth quarter, fully diluted net income per share was $0.42, compared to $0.45 one year ago, while non-GAAP fully diluted net income per share was $0.54, compared to $0.45 one year ago.

•	Revenues: Total revenues for the fiscal year ended January 31, 2020 were $1,104.1 million, up from $862.2 million one year ago, an increase of 28% year-over-year. Subscription services revenues were $896.3 million, up from $694.5 million one year ago, an increase of 29% year-over-year.

•	Operating Income and Non-GAAP Operating Income(1): Fiscal year 2020 operating income was $286.2 million, compared to $222.9 million one year ago, an increase of 28% year-over-year. Non-GAAP operating income for the fiscal year 2020 was $412.2 million, compared to $306.6 million one year ago, an increase of 34% year-over-year.

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•	Net Income and Non-GAAP Net Income(1): Fiscal year 2020 net income was $301.1 million, compared to $229.8 million one year ago, an increase of 31% year-over-year. Non-GAAP net income for fiscal year 2020 was $347.4 million, compared to $254.7 million one year ago, an increase of 36% year-over-year.

•	Net Income per Share and Non-GAAP Net Income per Share(1): For fiscal year 2020, fully diluted net income per share was $1.90, compared to $1.47 one year ago, while non-GAAP fully diluted net income per share was $2.19, compared to $1.63 one year ago.

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Customer Success and Product Excellence Drive Customer Growth and Expansion — Subscription revenue retention was 121% for the year(2) and customer count grew to 861, up from 719 the year prior. Veeva Commercial Cloud grew to 390 customers, up from 335, as Veeva continued to expand its leadership position. Veeva Vault ended the year with 715 customers, having established new relationships with 141 companies that are just starting with their first Vault product(3).

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Record Quarter and Year for Veeva Commercial Cloud — Veeva extended its leadership in commercial, expanding market share and adding new products and capabilities in the year. Veeva Commercial Cloud and Veeva CRM bookings increased over last year and the pace of new CRM customer wins also accelerated as the company added 53 new customers. Q4 marked the company’s largest commercial SMB win to date, a seven-figure deal to expand CRM and add five Commercial Cloud applications.

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Veeva Vault Strength Fuels Long-term Opportunity — Veeva Vault Platform is proving to be a unique and powerful asset, enabling rapid innovation and expansion in new and existing markets. The company introduced Veeva Vault Safety in the year and now has 14 early adopters. Continued innovation also fueled momentum in Vault CDMS, which has supported more than 60 clinical studies to date. Overall, Vault showed strength across all markets in the quarter and year. For example, Veeva Vault RIM exited the year with more than 200 customers and had its best quarter ever with enterprise wins at a top 20 and a top 50 pharma.

•	Total revenues between $327 and $328 million.

•	Non-GAAP operating income between $117 and $118 million(4).

•	Non-GAAP fully diluted net income per share between $0.59 and $0.60(4).

•	Total revenues between $1,400 and $1,405 million.

•	Non-GAAP operating income of roughly $500 million(4).

•	Non-GAAP fully diluted net income per share of about $2.50(4).

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Stock-based compensation expenses. Veeva excludes stock-based compensation expenses primarily because they are non-cash expenses that Veeva excludes from its internal management reporting processes. Veeva’s management also finds it useful to exclude these expenses when they assess the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Moreover, because of varying available valuation methodologies, subjective assumptions and the variety of award types that companies can use under FASB ASC Topic 718, Veeva believes excluding stock-based compensation expenses allows investors to make meaningful comparisons between our recurring core business operating results and those of other companies.

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Amortization of purchased intangibles. Veeva incurs amortization expense for purchased intangible assets in connection with acquisitions of certain businesses and technologies. Amortization of intangible assets is a non-cash expense and is inconsistent in amount and frequency because it is significantly affected by the timing, size of acquisitions and the inherent subjective nature of purchase price allocations. Because these costs have already been incurred and cannot be recovered, and are non-cash expenses, Veeva excludes these expenses for its internal management reporting processes. Veeva’s management also finds it useful to exclude these charges when assessing the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Investors should note that the use of intangible assets contributed to Veeva’s revenues earned during the periods presented and will contribute to Veeva’s future period revenues as well.

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Deferred compensation associated with the Zinc Ahead business acquisition. The Zinc Ahead share purchase agreement, as revised, called for share purchase consideration to be deferred and paid at a rate of one-third of the deferred consideration amount per year to certain former Zinc Ahead employee shareholders and option holders who remain employed with Veeva on each deferred consideration payment date. In accordance with GAAP, these payments are being accounted for as deferred compensation and the expense is recognized over the requisite service period. Veeva’s management views this deferred compensation expense as an unusual acquisition cost associated with the Zinc Ahead acquisition and finds it useful to exclude it in order to assess the appropriate level of various operating expenses to assist in budgeting, planning and forecasting future periods. Veeva believes excluding this deferred compensation expense may allow investors to make more meaningful comparisons between its recurring operating results and those of other companies.

•	Income tax effects on the difference between GAAP and non-GAAP costs and expenses. The income tax effects that are excluded relate to the imputed tax impact on the difference between GAAP and non-GAAP costs and expenses due to stock-based compensation, purchased intangibles, and deferred compensation associated with the Zinc Ahead business acquisition for GAAP and non-GAAP measures.

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(1)	For the three months and years ended January 31, 2020 and 2019, management used an estimated annual effective non-GAAP tax rate of 21.0%.