EX-99.2 3 q32019earningsrelease-ex992.htm EXHIBIT 99.2 Exhibit
Exhibit 99.2

Capital One Financial Corporation
Financial Supplement(1)(2) 
Third Quarter 2019
Table of Contents

Capital One Financial Corporation Consolidated Results
Page
 
Table 1:
 
Table 2:
 
Table 3:
 
Table 4:
 
Table 5:
 
Table 6:
 
Table 7:
 
Table 8:
Business Segment Results
 
 
Table 9:
 
Table 10:
 
Table 11:
 
Table 12:
 
Table 13:
Other
 
 
Table 14:
 
Table 15:
__________
(1) 
The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation. Investors should refer to our Quarterly Report on Form 10-Q for the period ended September 30, 2019 once it is filed with the Securities and Exchange Commission.
(2) 
This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S. (“GAAP”), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies.




CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial Summary—Consolidated
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
(Dollars in millions, except per share data and as noted)
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 

 

 
2019 vs.
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Income Statement
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
5,737

 
$
5,746

 
$
5,791

 
$
5,820

 
$
5,786

 

 
(1
)%
 
$
17,274

 
$
17,055

 
1
 %
Non-interest income
 
1,222

 
1,378

 
1,292

 
1,193

 
1,176

 
(11
)%
 
4

 
3,892

 
4,008

 
(3
)
Total net revenue(1)
 
6,959

 
7,124

 
7,083

 
7,013

 
6,962

 
(2
)
 

 
21,166

 
21,063

 

Provision for credit losses
 
1,383

 
1,342

 
1,693

 
1,638

 
1,268

 
3

 
9

 
4,418

 
4,218

 
5

Non-interest expense:
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Marketing
 
501

 
546

 
517

 
831

 
504

 
(8
)
 
(1
)
 
1,564

 
1,343

 
16

Operating expense
 
3,371

 
3,233

 
3,154

 
3,301

 
3,269

 
4

 
3

 
9,758

 
9,427

 
4

Total non-interest expense
 
3,872

 
3,779

 
3,671

 
4,132

 
3,773

 
2

 
3

 
11,322

 
10,770

 
5

Income from continuing operations before income taxes
 
1,704

 
2,003

 
1,719

 
1,243

 
1,921

 
(15
)
 
(11
)
 
5,426

 
6,075

 
(11
)
Income tax provision (benefit)
 
375

 
387

 
309

 
(21
)
 
420

 
(3
)
 
(11
)
 
1,071

 
1,314

 
(18
)
Income from continuing operations, net of tax
 
1,329

 
1,616

 
1,410

 
1,264

 
1,501

 
(18
)
 
(11
)
 
4,355

 
4,761

 
(9
)
Income (loss) from discontinued operations, net of tax
 
4

 
9

 
2

 
(3
)
 
1

 
(56
)
 
**

 
15

 
(7
)
 
**

Net income
 
1,333

 
1,625

 
1,412

 
1,261

 
1,502

 
(18
)
 
(11
)
 
4,370

 
4,754

 
(8
)
Dividends and undistributed earnings allocated to participating securities(2)
 
(10
)
 
(12
)
 
(12
)
 
(9
)
 
(9
)
 
(17
)
 
11

 
(34
)
 
(32
)
 
6

Preferred stock dividends
 
(53
)
 
(80
)
 
(52
)
 
(80
)
 
(53
)
 
(34
)
 

 
(185
)
 
(185
)
 

Net income available to common stockholders
 
$
1,270

 
$
1,533

 
$
1,348

 
$
1,172

 
$
1,440

 
(17
)
 
(12
)
 
$
4,151

 
$
4,537

 
(9
)
Common Share Statistics
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Basic earnings per common share:(2)
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Net income from continuing operations
 
$
2.70

 
$
3.24

 
$
2.87

 
$
2.50

 
$
3.01

 
(17
)%
 
(10
)%
 
$
8.80

 
$
9.40

 
(6
)%
Income (loss) from discontinued operations
 
0.01

 
0.02

 

 
(0.01
)
 

 
(50
)
 
**

 
0.03

 
(0.01
)
 
**

Net income per basic common share
 
$
2.71

 
$
3.26

 
$
2.87

 
$
2.49

 
$
3.01

 
(17
)
 
(10
)
 
$
8.83

 
$
9.39

 
(6
)
Diluted earnings per common share:(2)
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Net income from continuing operations
 
$
2.68

 
$
3.22

 
$
2.86

 
$
2.49

 
$
2.99

 
(17
)
 
(10
)
 
$
8.76

 
$
9.33

 
(6
)
Income (loss) from discontinued operations
 
0.01

 
0.02

 

 
(0.01
)
 

 
(50
)
 
**

 
0.03

 
(0.01
)
 
**

Net income per diluted common share
 
$
2.69

 
$
3.24

 
$
2.86

 
$
2.48

 
$
2.99

 
(17
)
 
(10
)
 
$
8.79

 
$
9.32

 
(6
)
Weighted-average common shares outstanding (in millions):
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Basic
 
469.5

 
470.8

 
469.4

 
470.0

 
477.8

 

 
(2
)
 
469.9

 
483.2

 
(3
)
Diluted
 
471.8

 
473.0

 
471.6

 
472.7

 
480.9

 

 
(2
)
 
472.1

 
486.7

 
(3
)
Common shares outstanding (period-end, in millions)
 
465.7

 
470.3

 
469.6

 
467.7

 
473.7

 
(1
)
 
(2
)
 
465.7

 
473.7

 
(2
)
Dividends declared and paid per common share
 
$
0.40

 
$
0.40

 
$
0.40

 
$
0.40

 
$
0.40

 

 

 
$
1.20

 
$
1.20

 

Tangible book value per common share (period-end)(3)
 
80.46

 
77.65

 
72.86

 
69.20

 
66.15

 
4

 
22

 
80.46

 
66.15

 
22


1


 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
(Dollars in millions)
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Balance Sheet (Period-End)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans held for investment
 
$
249,355

 
$
244,460

 
$
240,273

 
$
245,899

 
$
238,761

 
2
 %
 
4
 %
 
$
249,355

 
$
238,761

 
4
 %
Interest-earning assets
 
344,643

 
339,160

 
340,071

 
341,293

 
331,293

 
2

 
4

 
344,643

 
331,293

 
4

Total assets
 
378,810

 
373,619

 
373,191

 
372,538

 
362,909

 
1

 
4

 
378,810

 
362,909

 
4

Interest-bearing deposits
 
234,084

 
231,161

 
230,199

 
226,281

 
222,356

 
1

 
5

 
234,084

 
222,356

 
5

Total deposits
 
257,148

 
254,535

 
255,107

 
249,764

 
247,195

 
1

 
4

 
257,148

 
247,195

 
4

Borrowings
 
50,149

 
49,233

 
50,358

 
58,905

 
52,205

 
2

 
(4
)
 
50,149

 
52,205

 
(4
)
Common equity
 
52,412

 
51,406

 
49,120

 
47,307

 
46,277

 
2

 
13

 
52,412

 
46,277

 
13

Total stockholders’ equity
 
58,235

 
55,767

 
53,481

 
51,668

 
50,638

 
4

 
15

 
58,235

 
50,638

 
15

Balance Sheet (Average Balances)
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

Loans held for investment
 
$
246,147

 
$
242,653

 
$
241,959

 
$
241,371

 
$
236,766

 
1
 %
 
4
 %
 
$
243,602

 
$
242,369

 
1
 %
Interest-earning assets
 
340,949

 
338,026

 
337,793

 
334,714

 
330,272

 
1

 
3

 
338,936

 
331,318

 
2

Total assets
 
374,905

 
371,095

 
370,394

 
365,243

 
360,937

 
1

 
4

 
372,148

 
362,293

 
3

Interest-bearing deposits
 
232,063

 
230,452

 
227,572

 
222,827

 
221,431

 
1

 
5

 
230,045

 
221,400

 
4

Total deposits
 
255,082

 
253,634

 
251,410

 
247,663

 
246,720

 
1

 
3

 
253,389

 
246,932

 
3

Borrowings
 
49,413

 
49,982

 
53,055

 
53,994

 
51,684

 
(1
)
 
(4
)
 
50,804

 
52,858

 
(4
)
Common equity
 
52,566

 
50,209

 
48,359

 
46,753

 
46,407

 
5

 
13

 
50,393

 
45,521

 
11

Total stockholders’ equity
 
57,245

 
54,570

 
52,720

 
51,114

 
50,768

 
5

 
13

 
54,861

 
49,882

 
10

    

2



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Selected Metrics—Consolidated
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
(Dollars in millions, except as noted)
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Performance Metrics
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income growth (period over period)
 

 
(1
)%
 

 
1
 %
 
4
 %
 
**


**

 
1
 %
 
2
%
 
**

Non-interest income growth (period over period)
 
(11
)%
 
7

 
8
%
 
1

 
(28
)
 
**

 
**

 
(3
)
 
12

 
**

Total net revenue growth (period over period)
 
(2
)
 
1

 
1

 
1

 
(3
)
 
**

 
**

 

 
4

 
**

Total net revenue margin(4)
 
8.16

 
8.43

 
8.39

 
8.38

 
8.43

 
(27
)bps
 
(27
)bps
 
8.33

 
8.48

 
(15
)bps
Net interest margin(5)
 
6.73

 
6.80

 
6.86

 
6.96

 
7.01

 
(7
)
 
(28
)
 
6.80

 
6.86

 
(6
)
Return on average assets
 
1.42

 
1.74

 
1.52

 
1.38

 
1.66

 
(32
)
 
(24
)
 
1.56

 
1.75

 
(19
)
Return on average tangible assets(6)
 
1.48

 
1.82

 
1.59

 
1.44

 
1.74

 
(34
)
 
(26
)
 
1.63

 
1.83

 
(20
)
Return on average common equity(7)
 
9.63

 
12.14

 
11.13

 
10.05

 
12.40

 
(251
)
 
(277
)
 
10.94

 
13.31

 
(237
)
Return on average tangible common equity(8)
 
13.45

 
17.26

 
16.11

 
14.78

 
18.32

 
(381
)
 
(487
)
 
15.54

 
19.88

 
(434
)
Non-interest expense as a percentage of average loans held for investment
 
6.29

 
6.23

 
6.07

 
6.85

 
6.37

 
6

 
(8
)
 
6.20

 
5.92

 
28

Efficiency ratio(9)
 
55.64

 
53.05

 
51.83

 
58.92

 
54.19

 
259

 
145

 
53.49

 
51.13

 
236

Operating efficiency ratio(10)
 
48.44

 
45.38

 
44.53

 
47.07

 
46.95

 
306

 
149

 
46.10

 
44.76

 
134

Effective income tax rate for continuing operations
 
22.0

 
19.3

 
18.0

 
(1.7
)
 
21.9

 
270

 
10

 
19.7

 
21.6

 
(190
)
Employees (period-end, in thousands)
 
52.1

 
50.7

 
48.8

 
47.6

 
47.6

 
3
 %

9
 %
 
52.1

 
47.6

 
9
 %
Credit Quality Metrics
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Allowance for loan and lease losses
 
$
7,037

 
$
7,133

 
$
7,313

 
$
7,220

 
$
7,219

 
(1
)%

(3
)%
 
$
7,037

 
$
7,219

 
(3
)%
Allowance as a percentage of loans held for investment
 
2.82
 %
 
2.92
 %
 
3.04
%
 
2.94
 %
 
3.02
 %
 
(10
)bps

(20
)bps
 
2.82
 %
 
3.02
%
 
(20
)bps
Net charge-offs
 
$
1,462

 
$
1,508

 
$
1,599

 
$
1,610

 
$
1,425

 
(3
)%

3
 %
 
$
4,569

 
$
4,502

 
1
 %
Net charge-off rate(11)
 
2.38
 %
 
2.48
 %
 
2.64
%
 
2.67
 %
 
2.41
 %
 
(10
)bps

(3
)bps
 
2.50
 %
 
2.48
%
 
2
bps
30+ day performing delinquency rate
 
3.28

 
3.15

 
3.23

 
3.62

 
3.28

 
13

 

 
3.28

 
3.28

 

30+ day delinquency rate
 
3.51

 
3.35

 
3.40

 
3.84

 
3.48

 
16

 
3

 
3.51

 
3.48

 
3

Capital Ratios(12)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital 
 
12.5
 %
 
12.3
 %
 
11.9
%
 
11.2
 %
 
11.2
 %
 
20
bps

130
bps
 
12.5
 %
 
11.2
%
 
130
bps
Tier 1 capital
 
14.4

 
13.8

 
13.4

 
12.7

 
12.8

 
60

 
160

 
14.4

 
12.8

 
160

Total capital
 
16.8

 
16.2

 
15.8

 
15.1

 
15.2

 
60

 
160

 
16.8

 
15.2

 
160

Tier 1 leverage
 
11.9

 
11.4

 
11.0

 
10.7

 
10.6

 
50

 
130

 
11.9

 
10.6

 
130

Tangible common equity (“TCE”)(13)
 
10.3

 
10.2

 
9.6

 
9.1

 
9.0

 
10

 
130

 
10.3

 
9.0

 
130

 

3



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except per share data and as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Interest income:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans, including loans held for sale
 
$
6,429

 
$
6,383

 
$
6,368

 
$
6,358

 
$
6,247

 
1
 %
 
3
 %
 
$
19,180

 
$
18,370

 
4
 %
Investment securities
 
583

 
629

 
655

 
627

 
593

 
(7
)
 
(2
)
 
1,867

 
1,584

 
18

Other
 
63

 
64

 
69

 
63

 
55

 
(2
)
 
15

 
196

 
174

 
13

Total interest income
 
7,075

 
7,076

 
7,092

 
7,048

 
6,895

 

 
3

 
21,243

 
20,128

 
6

Interest expense:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Deposits
 
901

 
870

 
817

 
756

 
681

 
4

 
32

 
2,588

 
1,842

 
40

Securitized debt obligations
 
123

 
139

 
143

 
138

 
127

 
(12
)
 
(3
)
 
405

 
358

 
13

Senior and subordinated notes
 
299

 
310

 
314

 
297

 
288

 
(4
)
 
4

 
923

 
828

 
11

Other borrowings
 
15

 
11

 
27

 
37

 
13

 
36

 
15

 
53

 
45

 
18

Total interest expense
 
1,338

 
1,330

 
1,301

 
1,228

 
1,109

 
1

 
21

 
3,969

 
3,073

 
29

Net interest income
 
5,737

 
5,746

 
5,791

 
5,820

 
5,786

 

 
(1
)
 
17,274

 
17,055

 
1

Provision for credit losses
 
1,383

 
1,342

 
1,693

 
1,638

 
1,268

 
3

 
9

 
4,418

 
4,218

 
5

Net interest income after provision for credit losses
 
4,354

 
4,404

 
4,098

 
4,182

 
4,518

 
(1
)
 
(4
)
 
12,856

 
12,837

 

Non-interest income:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interchange fees, net
 
790

 
820

 
758

 
743

 
714

 
(4
)
 
11

 
2,368

 
2,080

 
14

Service charges and other customer-related fees
 
283

 
352

 
353

 
352

 
410

 
(20
)
 
(31
)
 
988

 
1,233

 
(20
)
Net securities gains (losses)
 
5

 
15

 
24

 
(20
)
 
(196
)
 
(67
)
 
**

 
44

 
(189
)
 
**

Other
 
144

 
191

 
157

 
118

 
248

 
(25
)
 
(42
)
 
492

 
884

 
(44
)
Total non-interest income
 
1,222

 
1,378

 
1,292

 
1,193

 
1,176

 
(11
)
 
4

 
3,892

 
4,008

 
(3
)
Non-interest expense:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Salaries and associate benefits
 
1,605

 
1,558

 
1,573

 
1,345

 
1,432

 
3

 
12

 
4,736

 
4,382

 
8

Occupancy and equipment
 
519

 
521

 
493

 
610

 
515

 

 
1

 
1,533

 
1,508

 
2

Marketing
 
501

 
546

 
517

 
831

 
504

 
(8
)
 
(1
)
 
1,564

 
1,343

 
16

Professional services
 
314

 
314

 
291

 
426

 
275

 

 
14

 
919

 
719

 
28

Communications and data processing
 
312

 
329

 
303

 
326

 
311

 
(5
)
 

 
944

 
934

 
1

Amortization of intangibles
 
25

 
29

 
30

 
43

 
44

 
(14
)
 
(43
)
 
84

 
131

 
(36
)
Other(14)
 
596

 
482

 
464

 
551

 
692

 
24

 
(14
)
 
1,542

 
1,753

 
(12
)
Total non-interest expense
 
3,872

 
3,779

 
3,671

 
4,132

 
3,773

 
2

 
3

 
11,322

 
10,770

 
5

Income from continuing operations before income taxes
 
1,704

 
2,003

 
1,719

 
1,243

 
1,921

 
(15
)
 
(11
)
 
5,426

 
6,075

 
(11
)
Income tax provision (benefit)
 
375

 
387

 
309

 
(21
)
 
420

 
(3
)
 
(11
)
 
1,071

 
1,314

 
(18
)
Income from continuing operations, net of tax
 
1,329

 
1,616

 
1,410

 
1,264

 
1,501

 
(18
)
 
(11
)
 
4,355

 
4,761

 
(9
)
Income (loss) from discontinued operations, net of tax
 
4

 
9

 
2

 
(3
)
 
1

 
(56
)
 
**

 
15

 
(7
)
 
**

Net income
 
1,333

 
1,625

 
1,412

 
1,261

 
1,502

 
(18
)
 
(11
)
 
4,370

 
4,754

 
(8
)
Dividends and undistributed earnings allocated to participating securities(2)
 
(10
)
 
(12
)
 
(12
)
 
(9
)
 
(9
)
 
(17
)
 
11

 
(34
)
 
(32
)
 
6

Preferred stock dividends
 
(53
)
 
(80
)
 
(52
)
 
(80
)
 
(53
)
 
(34
)
 

 
(185
)
 
(185
)
 

Net income available to common stockholders
 
$
1,270

 
$
1,533

 
$
1,348

 
$
1,172

 
$
1,440

 
(17
)
 
(12
)
 
$
4,151

 
$
4,537

 
(9
)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except per share data and as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Basic earnings per common share:(2)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net income from continuing operations
 
$
2.70

 
$
3.24

 
$
2.87

 
$
2.50

 
$
3.01

 
(17
)%
 
(10
)%
 
$
8.80

 
$
9.40

 
(6
)%
Income (loss) from discontinued operations
 
0.01

 
0.02

 

 
(0.01
)
 

 
(50
)
 
**

 
0.03

 
(0.01
)
 
**

Net income per basic common share
 
$
2.71

 
$
3.26

 
$
2.87

 
$
2.49

 
$
3.01

 
(17
)
 
(10
)
 
$
8.83

 
$
9.39

 
(6
)
Diluted earnings per common share:(2)
 
 
 
 
 
 
 
 
 
 
 


 


 
 
 
 
 
 
Net income from continuing operations
 
$
2.68

 
$
3.22

 
$
2.86

 
$
2.49

 
$
2.99

 
(17
)
 
(10
)
 
$
8.76

 
$
9.33

 
(6
)
Income (loss) from discontinued operations
 
0.01

 
0.02

 

 
(0.01
)
 

 
(50
)
 
**

 
0.03

 
(0.01
)
 
**

Net income per diluted common share
 
$
2.69

 
$
3.24

 
$
2.86

 
$
2.48

 
$
2.99

 
(17
)
 
(10
)
 
$
8.79

 
$
9.32

 
(6
)
Weighted-average common shares outstanding (in millions):
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Basic common shares
 
469.5

 
470.8

 
469.4

 
470.0

 
477.8

 

 
(2
)
 
469.9

 
483.2

 
(3
)
Diluted common shares
 
471.8

 
473.0

 
471.6

 
472.7

 
480.9

 

 
(2
)
 
472.1

 
486.7

 
(3
)

4



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
(Dollars in millions)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
Assets:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash and cash equivalents:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash and due from banks
 
$
4,452

 
$
5,184

 
$
4,572

 
$
4,768

 
$
4,547

 
(14
)%
 
(2
)%
Interest-bearing deposits and other short-term investments
 
12,668

 
9,927

 
12,897

 
8,418

 
6,335

 
28

 
100

Total cash and cash equivalents
 
17,120

 
15,111

 
17,469

 
13,186

 
10,882

 
13

 
57

Restricted cash for securitization investors
 
417

 
710

 
1,969

 
303

 
746

 
(41
)
 
(44
)
Investment securities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Securities available for sale
 
46,168

 
45,658

 
45,888

 
46,150

 
47,384

 
1

 
(3
)
Securities held to maturity
 
33,894

 
35,475

 
36,503

 
36,771

 
34,631

 
(4
)
 
(2
)
Total investment securities
 
80,062

 
81,133

 
82,391

 
82,921

 
82,015

 
(1
)
 
(2
)
Loans held for investment:
 
 
 
 
 
 
 
 
 
 
 

 

Unsecuritized loans held for investment
 
215,892

 
211,556

 
208,591

 
211,702

 
204,796

 
2

 
5

Loans held in consolidated trusts
 
33,463

 
32,904

 
31,682

 
34,197

 
33,965

 
2

 
(1
)
Total loans held for investment
 
249,355

 
244,460

 
240,273

 
245,899

 
238,761

 
2

 
4

Allowance for loan and lease losses
 
(7,037
)
 
(7,133
)
 
(7,313
)
 
(7,220
)
 
(7,219
)
 
(1
)
 
(3
)
Net loans held for investment
 
242,318

 
237,327

 
232,960

 
238,679

 
231,542

 
2

 
5

Loans held for sale, at lower of cost or fair value
 
1,245

 
1,829

 
905

 
1,192

 
1,402

 
(32
)
 
(11
)
Premises and equipment, net
 
4,311

 
4,243

 
4,205

 
4,191

 
4,149

 
2

 
4

Interest receivable
 
1,627

 
1,544

 
1,615

 
1,614

 
1,518

 
5

 
7

Goodwill
 
14,624

 
14,545

 
14,546

 
14,544

 
14,513

 
1

 
1

Other assets
 
17,086

 
17,177

 
17,131

 
15,908

 
16,142

 
(1
)
 
6

Total assets
 
$
378,810

 
$
373,619

 
$
373,191

 
$
372,538

 
$
362,909

 
1

 
4

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

5



 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
(Dollars in millions)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
Liabilities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interest payable
 
$
370

 
$
437

 
$
382

 
$
458

 
$
391

 
(15
)%
 
(5
)%
Deposits:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Non-interest-bearing deposits
 
23,064

 
23,374

 
24,908

 
23,483

 
24,839

 
(1
)
 
(7
)
Interest-bearing deposits
 
234,084

 
231,161

 
230,199

 
226,281

 
222,356

 
1

 
5

Total deposits
 
257,148

 
254,535

 
255,107

 
249,764

 
247,195

 
1

 
4

Securitized debt obligations
 
18,910

 
16,959

 
19,273

 
18,307

 
18,649

 
12

 
1

Other debt:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Federal funds purchased and securities loaned or sold under agreements to repurchase
 
464

 
359

 
335

 
352

 
384

 
29

 
21

Senior and subordinated notes
 
30,682

 
31,822

 
30,645

 
30,826

 
31,291

 
(4
)
 
(2
)
Other borrowings
 
93

 
93

 
105

 
9,420

 
1,881

 

 
(95
)
Total other debt
 
31,239

 
32,274

 
31,085

 
40,598

 
33,556

 
(3
)
 
(7
)
Other liabilities
 
12,908

 
13,647

 
13,863

 
11,743

 
12,480

 
(5
)
 
3

Total liabilities
 
320,575

 
317,852

 
319,710

 
320,870

 
312,271

 
1

 
3

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Stockholders equity:
 
 
 
 
 
 
 
 
 
 
 

 
 
Preferred stock
 
0

 
0

 
0

 
0

 
0

 

 

Common stock
 
7

 
7

 
7

 
7

 
7

 

 

Additional paid-in capital, net
 
33,826

 
32,262

 
32,160

 
32,040

 
31,978

 
5

 
6

Retained earnings
 
39,476

 
38,386

 
37,030

 
35,875

 
34,883

 
3

 
13

Accumulated other comprehensive income (loss)
 
453

 
170

 
(660
)
 
(1,263
)
 
(1,877
)
 
**

 
**

Treasury stock, at cost
 
(15,527
)
 
(15,058
)
 
(15,056
)
 
(14,991
)
 
(14,353
)
 
3

 
8

Total stockholders equity
 
58,235

 
55,767

 
53,481

 
51,668

 
50,638

 
4

 
15

Total liabilities and stockholders equity
 
$
378,810

 
$
373,619

 
$
373,191

 
$
372,538

 
$
362,909

 
1

 
4


6



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

(1) 
Total net revenue was reduced by $330 million in Q3 2019, $318 million in Q2 2019, $376 million in Q1 2019, $391 million in Q4 2018 and $305 million in Q3 2018 for the estimated uncollectible amount of billed finance charges and fees and related losses.
(2) 
Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(3) 
Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(4) 
Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(5) 
Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.
(6) 
Return on average tangible assets is a non-GAAP measure calculated based on annualized income from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(7) 
Return on average common equity is calculated based on annualized (i) income from continuing operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends, for the period, divided by average common equity for the period. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
(8) 
Return on average tangible common equity (“ROTCE”) is a non-GAAP measure calculated based on annualized (i) income from continuing operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends, for the period, divided by average tangible common equity for the period. Our calculation of ROTCE may not be comparable to similarly-titled measures reported by other companies. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(9) 
Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(10) 
Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(11) 
Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.
(12) 
Capital ratios as of the end of Q3 2019 are preliminary and therefore subject to change. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for information on the calculation of each of these ratios.
(13) 
TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(14) 
Includes $22 million of net Cybersecurity Incident expenses in Q3 2019, consisting of $49 million of expenses and $27 million of probable insurance recoveries.
**
Not meaningful.

7



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Average Balances, Net Interest Income and Net Interest Margin
 
 
2019 Q3
 
2019 Q2
 
2018 Q3
 
 
Average Balance
 
Interest Income/Expense
 
Yield/Rate
 
Average Balance
 
Interest Income/Expense
 
Yield/Rate
 
Average Balance
 
Interest Income/Expense
 
Yield/Rate
(Dollars in millions, except as noted)
 
 
 
 
 
 
 
 
 
Interest-earning assets:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans, including loans held for sale
 
$
247,419

 
$
6,429

 
10.39
%
 
$
243,831

 
$
6,383

 
10.47
%
 
$
238,150

 
$
6,247

 
10.49
%
Investment securities
 
80,762

 
583

 
2.88

 
82,383

 
629

 
3.05

 
83,894

 
593

 
2.83

Cash equivalents and other
 
12,768

 
63

 
2.00

 
11,812

 
64

 
2.16

 
8,228

 
55

 
2.66

Total interest-earning assets
 
$
340,949

 
$
7,075

 
8.30

 
$
338,026

 
$
7,076

 
8.37

 
$
330,272

 
$
6,895

 
8.35

Interest-bearing liabilities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interest-bearing deposits
 
$
232,063

 
$
901

 
1.55

 
$
230,452

 
$
870

 
1.51

 
$
221,431

 
$
681

 
1.23

Securitized debt obligations
 
16,750

 
123

 
2.94

 
18,262

 
139

 
3.04

 
18,917

 
127

 
2.68

Senior and subordinated notes
 
31,220

 
299

 
3.84

 
30,630

 
310

 
4.05

 
31,660

 
288

 
3.63

Other borrowings and liabilities
 
2,698

 
15

 
2.14

 
2,322

 
11

 
1.91

 
3,084

 
13

 
1.67

Total interest-bearing liabilities
 
$
282,731

 
$
1,338

 
1.89

 
$
281,666

 
$
1,330

 
1.89

 
$
275,092

 
$
1,109

 
1.62

Net interest income/spread
 
 
 
$
5,737

 
6.41

 
 
 
$
5,746

 
6.48

 
 
 
$
5,786

 
6.73

Impact of non-interest-bearing funding
 
 
 
 
 
0.32

 
 
 
 
 
0.32

 
 
 
 
 
0.28

Net interest margin
 
 
 
 
 
6.73
%
 
 
 
 
 
6.80
%
 
 
 
 
 
7.01
%

 
 
Nine Months Ended September 30,
 
 
2019
 
2018
 
 
Average Balance
 
Interest Income/Expense
 
Yield/Rate
 
Average Balance
 
Interest Income/Expense
 
Yield/Rate
(Dollars in millions, except as noted)
 
 
 
 
 
 
Interest-earning assets:
 
 
 
 
 
 
 
 
 
 
 
 
Loans, including loans held for sale
 
$
244,743

 
$
19,180

 
10.45
%
 
$
243,653

 
$
18,370

 
10.05
%
Investment securities
 
82,264

 
1,867

 
3.03

 
77,819

 
1,584

 
2.71

Cash equivalents and other
 
11,929

 
196

 
2.19

 
9,846

 
174

 
2.36

Total interest-earning assets
 
$
338,936

 
$
21,243

 
8.36

 
$
331,318

 
$
20,128

 
8.10

Interest-bearing liabilities:
 
 
 
 
 
 
 
 
 
 
 
 
Interest-bearing deposits
 
$
230,045

 
$
2,588

 
1.50

 
$
221,400

 
$
1,842

 
1.11

Securitized debt obligations
 
17,912

 
405

 
3.02

 
19,251

 
358

 
2.46

Senior and subordinated notes
 
30,897

 
923

 
3.98

 
31,452

 
828

 
3.51

Other borrowings and liabilities
 
3,228

 
53

 
2.19

 
4,674

 
45

 
1.28

Total interest-bearing liabilities
 
$
282,082

 
$
3,969

 
1.88

 
$
276,777

 
$
3,073

 
1.49

Net interest income/spread
 
 
 
$
17,274

 
6.48

 
 
 
$
17,055

 
6.61

Impact of non-interest-bearing funding
 
 
 
 
 
0.32

 
 
 
 
 
0.25

Net interest margin
 
 
 
 
 
6.80
%
 
 
 
 
 
6.86
%


8



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Loan Information and Performance Statistics
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
(Dollars in millions, except as noted)
 
2019
Q3
 
2019
Q2
 
2019
Q1
 
2018
Q4
 
2018
Q3
 
2019
Q2
 
2018
Q3
 
2019
 
2018
 
2019 vs.
2018
Loans Held for Investment (Period-End)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit card:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Domestic credit card
 
$
104,664

 
$
102,959

 
$
101,052

 
$
107,350

 
$
101,564

 
2
 %
 
3
 %
 
$
104,664

 
$
101,564

 
3
 %
   International card businesses
 
9,017

 
9,182

 
8,784

 
9,011

 
9,121

 
(2
)
 
(1
)
 
9,017

 
9,121

 
(1
)
Total credit card
 
113,681

 
112,141

 
109,836

 
116,361

 
110,685

 
1

 
3

 
113,681

 
110,685

 
3

Consumer banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


   Auto
 
59,278

 
57,556

 
56,444

 
56,341

 
56,422

 
3

 
5

 
59,278

 
56,422

 
5

   Retail banking
 
2,737

 
2,771

 
2,804

 
2,864

 
2,907

 
(1
)
 
(6
)
 
2,737

 
2,907

 
(6
)
Total consumer banking
 
62,015

 
60,327

 
59,248

 
59,205

 
59,329

 
3

 
5

 
62,015

 
59,329

 
5

Commercial banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


   Commercial and multifamily real estate
 
30,009

 
29,861

 
28,984

 
28,899

 
29,064

 

 
3

 
30,009

 
29,064

 
3

   Commercial and industrial
 
43,650

 
42,125

 
42,197

 
41,091

 
39,325

 
4

 
11

 
43,650

 
39,325

 
11

Total commercial lending
 
73,659

 
71,986

 
71,181

 
69,990

 
68,389

 
2

 
8

 
73,659

 
68,389

 
8

   Small-ticket commercial real estate
 

 
6

 
8

 
343

 
358

 
**

 
**

 

 
358

 
**

Total commercial banking
 
73,659

 
71,992

 
71,189

 
70,333

 
68,747

 
2

 
7

 
73,659

 
68,747

 
7

Total loans held for investment
 
$
249,355

 
$
244,460

 
$
240,273

 
$
245,899

 
$
238,761

 
2

 
4

 
$
249,355

 
$
238,761

 
4

Loans Held for Investment (Average)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


Credit card:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


   Domestic credit card
 
$
103,426

 
$
101,930

 
$
102,667

 
$
103,391

 
$
100,566

 
1
 %
 
3
 %
 
$
102,677

 
$
99,970

 
3
 %
   International card businesses
 
8,945

 
8,868

 
8,789

 
8,958

 
8,944

 
1

 

 
8,868

 
8,998

 
(1
)
Total credit card
 
112,371

 
110,798

 
111,456

 
112,349

 
109,510

 
1

 
3

 
111,545

 
108,968

 
2

Consumer banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


   Auto
 
58,517

 
57,070

 
56,234

 
56,469

 
56,297

 
3

 
4

 
57,282

 
55,320

 
4

   Home loan(1)
 

 

 

 

 

 
**

 
**

 

 
8,377

 
**

   Retail banking
 
2,752

 
2,788

 
2,831

 
2,873

 
2,923

 
(1
)
 
(6
)
 
2,790

 
3,144

 
(11
)
Total consumer banking
 
61,269

 
59,858

 
59,065

 
59,342

 
59,220

 
2

 
3

 
60,072

 
66,841

 
(10
)
Commercial banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


   Commercial and multifamily real estate
 
29,698

 
29,514

 
29,034

 
28,855

 
28,354

 
1

 
5

 
29,418

 
27,406

 
7

   Commercial and industrial
 
42,807

 
42,476

 
42,132

 
40,476

 
39,318

 
1

 
9

 
42,474

 
38,754

 
10

Total commercial lending
 
72,505

 
71,990

 
71,166

 
69,331

 
67,672

 
1

 
7

 
71,892

 
66,160

 
9

   Small-ticket commercial real estate
 
2

 
7

 
272

 
349

 
364

 
(71
)
 
(99
)
 
93

 
378

 
(75
)
Total commercial banking
 
72,507

 
71,997

 
71,438

 
69,680

 
68,036

 
1

 
7

 
71,985

 
66,538

 
8

Other loans
 

 

 

 

 

 
**

 
**

 

 
22

 
**

Total average loans held for investment
 
$
246,147

 
$
242,653

 
$
241,959

 
$
241,371

 
$
236,766

 
1

 
4

 
$
243,602

 
$
242,369

 
1


9



 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
Q3
 
2019
Q2
 
2019
Q1
 
2018
Q4
 
2018
Q3
 
2019
Q2
 
2018
Q3
 
2019
 
2018
 
2019 vs.
2018
Net Charge-Off (Recovery) Rates
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit card:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Domestic credit card(2)
 
4.12
%
 
4.86
%
 
5.04
%
 
4.64
 %
 
4.35
%
 
(74
)bps
 
(23
)bps
 
4.67
%
 
4.78
 %
 
(11
)bps
   International card businesses
 
3.78

 
3.63

 
3.20

 
4.22

 
1.92

 
15

 
186

 
3.54

 
2.85

 
69

Total credit card(2)
 
4.09

 
4.76

 
4.90

 
4.61

 
4.15

 
(67
)
 
(6
)
 
4.58

 
4.62

 
(4
)
Consumer banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Auto
 
1.60

 
1.09

 
1.44

 
1.98

 
1.73

 
51

 
(13
)
 
1.38

 
1.53

 
(15
)
   Retail banking
 
2.55

 
2.42

 
2.56

 
2.56

 
2.62

 
13

 
(7
)
 
2.51

 
2.18

 
33

Total consumer banking
 
1.64

 
1.15

 
1.49

 
2.01

 
1.77

 
49

 
(13
)
 
1.43

 
1.36

 
7

Commercial banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Commercial and multifamily real estate
 
0.02

 

 

 
(0.01
)
 
0.04

 
2

 
(2
)
 
0.01

 
0.01

 

   Commercial and industrial
 
0.55

 
0.15

 
0.13

 
0.17

 
0.25

 
40

 
30

 
0.28

 
0.13

 
15

Total commercial lending
 
0.33

 
0.09

 
0.08

 
0.10

 
0.16

 
24

 
17

 
0.17

 
0.08

 
9

   Small-ticket commercial real estate
 
**

 
**

 
0.23

 
0.13

 
0.56

 
**

 
**

 
**

 
(0.02
)
 
**

Total commercial banking
 
0.33

 
0.09

 
0.08

 
0.10

 
0.16

 
24

 
17

 
0.17

 
0.08

 
9

Total net charge-offs
 
2.38

 
2.48

 
2.64

 
2.67

 
2.41

 
(10
)
 
(3
)
 
2.50

 
2.48

 
2

30+ Day Performing Delinquency Rates
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit card:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Domestic credit card
 
3.71
%
 
3.40
%
 
3.72
%
 
4.04
 %
 
3.80
%
 
31
bps
 
(9
)bps
 
3.71
%
 
3.80
 %
 
(9
)bps
   International card businesses
 
3.52

 
3.40

 
3.61

 
3.52

 
3.55

 
12

 
(3
)
 
3.52

 
3.55

 
(3
)
Total credit card
 
3.69

 
3.40

 
3.71

 
4.00

 
3.78

 
29

 
(9
)
 
3.69

 
3.78

 
(9
)
Consumer banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Auto
 
6.47

 
6.10

 
5.78

 
6.95

 
6.27

 
37

 
20

 
6.47

 
6.27

 
20

   Retail banking
 
1.01

 
0.93

 
0.84

 
1.01

 
0.80

 
8

 
21

 
1.01

 
0.80

 
21

Total consumer banking
 
6.23

 
5.87

 
5.55

 
6.67

 
6.01

 
36

 
22

 
6.23

 
6.01

 
22

Nonperforming Loans and Nonperforming Assets Rates(3)(4)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit card:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   International card businesses
 
0.25
%
 
0.25
%
 
0.26
%
 
0.25
 %
 
0.22
%
 

 
3
bps
 
0.25
%
 
0.22
 %
 
3
bps
Total credit card
 
0.02

 
0.02

 
0.02

 
0.02

 
0.02

 

 

 
0.02

 
0.02

 

Consumer banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Auto
 
0.73

 
0.64

 
0.57

 
0.80

 
0.70

 
9
bps
 
3

 
0.73

 
0.70

 
3

   Retail banking
 
0.91

 
1.02

 
1.10

 
1.04

 
1.13

 
(11
)
 
(22
)
 
0.91

 
1.13

 
(22
)
Total consumer banking
 
0.74

 
0.66

 
0.59

 
0.81

 
0.72

 
8

 
2

 
0.74

 
0.72

 
2

Commercial banking:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Commercial and multifamily real estate
 
0.12

 
0.14

 
0.24

 
0.29

 
0.13

 
(2
)
 
(1
)
 
0.12

 
0.13

 
(1
)
   Commercial and industrial
 
0.95

 
0.74

 
0.71

 
0.54

 
0.55

 
21

 
40

 
0.95

 
0.55

 
40

Total commercial lending
 
0.61

 
0.49

 
0.52

 
0.44

 
0.37

 
12

 
24

 
0.61

 
0.37

 
24

   Small-ticket commercial real estate
 
**

 
**

 
**

 
1.80

 
1.65

 
**

 
**

 
**

 
1.65

 
**

Total commercial banking
 
0.61

 
0.50

 
0.53

 
0.44

 
0.38

 
11

 
23

 
0.61

 
0.38

 
23

Total nonperforming loans
 
0.37

 
0.32

 
0.31

 
0.33

 
0.30

 
5

 
7

 
0.37

 
0.30

 
7

Total nonperforming assets
 
0.40

 
0.34

 
0.33

 
0.35

 
0.33

 
6

 
7

 
0.40

 
0.33

 
7


10



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity
 
 
Three Months Ended September 30, 2019
 
 
Credit Card
 
Consumer Banking
 
 
 
 
(Dollars in millions)
 
Domestic Card
 
International Card Businesses
 
Total
Credit Card
 
Auto
 
Retail Banking
 
Total Consumer Banking
 
Commercial Banking
 
Total
Allowance for loan and lease losses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Balance as of June 30, 2019
 
$
4,925

 
$
417

 
$
5,342

 
$
997

 
$
58

 
$
1,055

 
$
736

 
$
7,133

Charge-offs
 
(1,403
)
 
(128
)
 
(1,531
)
 
(468
)
 
(21
)
 
(489
)
 
(66
)
 
(2,086
)
Recoveries
 
338

 
42

 
380

 
234

 
4

 
238

 
6

 
624

Net charge-offs
 
(1,065
)
 
(86
)
 
(1,151
)
 
(234
)
 
(17
)
 
(251
)
 
(60
)
 
(1,462
)
Provision for loan and lease losses
 
1,010

 
77

 
1,087

 
189

 
14

 
203

 
84

 
1,374

Allowance build (release) for loan and lease losses
 
(55
)
 
(9
)
 
(64
)
 
(45
)
 
(3
)
 
(48
)
 
24

 
(88
)
Other changes(5)
 

 
(8
)
 
(8
)
 

 

 

 

 
(8
)
Balance as of September 30, 2019
 
4,870

 
400

 
5,270

 
952

 
55

 
1,007

 
760

 
7,037

Reserve for unfunded lending commitments:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Balance as of June 30, 2019
 

 

 

 

 
4

 
4

 
140

 
144

Provision for losses on unfunded lending commitments
 

 

 

 

 

 

 
9

 
9

Balance as of September 30, 2019
 

 

 

 

 
4

 
4

 
149

 
153

Combined allowance and reserve as of September 30, 2019
 
$
4,870

 
$
400

 
$
5,270

 
$
952

 
$
59

 
$
1,011

 
$
909

 
$
7,190

 
 
Nine Months Ended September 30, 2019
 
 
Credit Card
 
Consumer Banking
 
 
 
 
(Dollars in millions)
 
Domestic Card
 
International Card Businesses
 
Total
Credit Card
 
Auto
 
Retail Banking
 
Total Consumer Banking
 
Commercial Banking
 
Total
Allowance for loan and lease losses:
 


 


 
 
 
 
 
 
 
 
 
 
 
 
Balance as of December 31, 2018
 
$
5,144

 
$
391

 
$
5,535

 
$
990

 
$
58

 
$
1,048

 
$
637

 
$
7,220

Charge-offs
 
(4,635
)
 
(389
)
 
(5,024
)
 
(1,318
)
 
(65
)
 
(1,383
)
 
(109
)
 
(6,516
)
Recoveries
 
1,036

 
153

 
1,189

 
726

 
13

 
739

 
19

 
1,947

Net charge-offs
 
(3,599
)
 
(236
)
 
(3,835
)
 
(592
)
 
(52
)
 
(644
)
 
(90
)
 
(4,569
)
Provision for loan and lease losses
 
3,325

 
246

 
3,571

 
554

 
49

 
603

 
213

 
4,387

Allowance build (release) for loan and lease losses
 
(274
)
 
10

 
(264
)
 
(38
)
 
(3
)
 
(41
)
 
123

 
(182
)
Other changes(5)
 

 
(1
)
 
(1
)
 

 

 

 

 
(1
)
Balance as of September 30, 2019
 
4,870

 
400

 
5,270

 
952

 
55

 
1,007

 
760

 
7,037

Reserve for unfunded lending commitments:
 


 


 
 
 
 
 
 
 
 
 
 
 
 
Balance as of December 31, 2018
 

 

 

 

 
4

 
4

 
118

 
122

Provision for losses on unfunded lending commitments
 

 

 

 

 

 

 
31

 
31

Balance as of September 30, 2019
 

 

 

 

 
4

 
4

 
149

 
153

Combined allowance and reserve as of September 30, 2019
 
$
4,870

 
$
400

 
$
5,270

 
$
952

 
$
59

 
$
1,011

 
$
909

 
$
7,190


11



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial Summary—Business Segment Results
 
 
Three Months Ended September 30, 2019
 
Nine Months Ended September 30, 2019
(Dollars in millions)
 
Credit Card
 
Consumer Banking
 
Commercial Banking(6)(7)
 
Other(6)(7)
 
Total
 
Credit Card
 
Consumer Banking
 
Commercial Banking(6)(7)
 
Other(6)(7)
 
Total
Net interest income
 
$
3,546

 
$
1,682

 
$
486

 
$
23

 
$
5,737

 
$
10,667

 
$
5,070

 
$
1,489

 
$
48

 
$
17,274

Non-interest income (loss)
 
870

 
165

 
221

 
(34
)
 
1,222

 
2,858

 
491

 
608

 
(65
)
 
3,892

Total net revenue (loss)
 
4,416

 
1,847

 
707

 
(11
)
 
6,959

 
13,525

 
5,561

 
2,097

 
(17
)
 
21,166

Provision for credit losses
 
1,087

 
203

 
93

 

 
1,383

 
3,571

 
603

 
244

 

 
4,418

Non-interest expense
 
2,360

 
985

 
414

 
113

 
3,872

 
6,784

 
2,981

 
1,258

 
299

 
11,322

Income (loss) from continuing operations before income taxes
 
969

 
659

 
200

 
(124
)
 
1,704

 
3,170

 
1,977

 
595

 
(316
)
 
5,426

Income tax provision (benefit)
 
235

 
154

 
46

 
(60
)
 
375

 
747

 
461

 
138

 
(275
)
 
1,071

Income (loss) from continuing operations, net of tax
 
$
734

 
$
505

 
$
154

 
$
(64
)
 
$
1,329

 
$
2,423

 
$
1,516

 
$
457

 
$
(41
)
 
$
4,355

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Three Months Ended June 30, 2019
 
 
 
 
 
 
 
 
 
 
(Dollars in millions)
 
Credit Card
 
Consumer Banking
 
Commercial Banking(6)(7)
 
Other(6)(7)
 
Total
 
 
 
 
 
 
 
 
 
 
Net interest income (loss)
 
$
3,531

 
$
1,709

 
$
514

 
$
(8
)
 
$
5,746

 
 
 
 
 
 
 
 
 
 
Non-interest income (loss)
 
1,038

 
166

 
200

 
(26
)
 
1,378

 
 
 
 
 
 
 
 
 
 
Total net revenue (loss)
 
4,569

 
1,875

 
714

 
(34
)
 
7,124

 
 
 
 
 
 
 
 
 
 
Provision for credit losses
 
1,095

 
165

 
82

 

 
1,342

 
 
 
 
 
 
 
 
 
 
Non-interest expense
 
2,253

 
1,002

 
427

 
97

 
3,779

 
 
 
 
 
 
 
 
 
 
Income (loss) from continuing operations before income taxes
 
1,221

 
708

 
205

 
(131
)
 
2,003

 
 
 
 
 
 
 
 
 
 
Income tax provision (benefit)
 
283

 
165

 
48

 
(109
)
 
387

 
 
 
 
 
 
 
 
 
 
Income (loss) from continuing operations, net of tax
 
$
938

 
$
543

 
$
157

 
$
(22
)
 
$
1,616

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Three Months Ended September 30, 2018
 
Nine Months Ended September 30, 2018
(Dollars in millions)
 
Credit Card
 
Consumer Banking
 
Commercial Banking(6)(7)
 
Other(6)(7)
 
Total
 
Credit Card
 
Consumer Banking
 
Commercial Banking(6)(7)
 
Other(6)(7)
 
Total
Net interest income
 
$
3,596

 
$
1,636

 
$
513

 
$
41

 
$
5,786

 
$
10,550

 
$
4,860

 
$
1,536

 
$
109

 
$
17,055

Non-interest income (loss)
 
893

 
155

 
189

 
(61
)
 
1,176

 
2,634

 
504

 
585

 
285

 
4,008

Total net revenue (loss)
 
4,489

 
1,791

 
702

 
(20
)
 
6,962

 
13,184

 
5,364

 
2,121

 
394

 
21,063

Provision (benefit) for credit losses
 
1,031

 
184

 
54

 
(1
)
 
1,268

 
3,658

 
535

 
74

 
(49
)
 
4,218

Non-interest expense
 
2,103

 
979

 
408

 
283

 
3,773

 
6,046

 
2,942

 
1,220

 
562

 
10,770

Income (loss) from continuing operations before income taxes
 
1,355

 
628

 
240

 
(302
)
 
1,921

 
3,480

 
1,887

 
827

 
(119
)
 
6,075

Income tax provision (benefit)
 
315

 
146

 
56

 
(97
)
 
420

 
810

 
440

 
193

 
(129
)
 
1,314

Income (loss) from continuing operations, net of tax
 
$
1,040

 
$
482

 
$
184

 
$
(205
)
 
$
1,501

 
$
2,670

 
$
1,447

 
$
634

 
$
10

 
$
4,761

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


12



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Credit Card Business
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Credit Card
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
3,546

 
$
3,531

 
$
3,590

 
$
3,617

 
$
3,596

 


(1
)%
 
$
10,667

 
$
10,550

 
1
 %
Non-interest income
 
870

 
1,038

 
950

 
886

 
893

 
(16
)%
 
(3
)
 
2,858

 
2,634

 
9

Total net revenue
 
4,416

 
4,569

 
4,540

 
4,503

 
4,489

 
(3
)
 
(2
)
 
13,525

 
13,184

 
3

Provision for credit losses
 
1,087

 
1,095

 
1,389

 
1,326

 
1,031

 
(1
)
 
5

 
3,571

 
3,658

 
(2
)
Non-interest expense
 
2,360

 
2,253

 
2,171

 
2,496

 
2,103

 
5

 
12

 
6,784

 
6,046

 
12

Income from continuing operations before income taxes
 
969

 
1,221

 
980

 
681

 
1,355

 
(21
)
 
(28
)
 
3,170

 
3,480

 
(9
)
Income tax provision
 
235

 
283

 
229

 
160

 
315

 
(17
)
 
(25
)
 
747

 
810

 
(8
)
Income from continuing operations, net of tax
 
$
734

 
$
938

 
$
751

 
$
521

 
$
1,040

 
(22
)

(29
)
 
$
2,423

 
$
2,670

 
(9
)
Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Period-end loans held for investment
 
$
113,681

 
$
112,141

 
$
109,836

 
$
116,361

 
$
110,685

 
1

 
3

 
$
113,681

 
$
110,685

 
3

Average loans held for investment
 
112,371

 
110,798

 
111,456

 
112,349

 
109,510

 
1

 
3

 
111,545

 
108,968

 
2

Average yield on loans held for investment(8)
 
15.55
%

15.66
%
 
15.77
%
 
15.63
%
 
15.79
%

(11
)bps

(24
)bps
 
15.66
%
 
15.37
%
 
29
bps
Total net revenue margin(9)
 
15.72

 
16.50

 
16.29

 
16.03

 
16.40

 
(78
)
 
(68
)
 
16.17

 
16.13

 
4

Net charge-off rate(2)
 
4.09

 
4.76

 
4.90

 
4.61

 
4.15

 
(67
)
 
(6
)
 
4.58

 
4.62

 
(4
)
30+ day performing delinquency rate
 
3.69

 
3.40

 
3.71

 
4.00

 
3.78

 
29

 
(9
)
 
3.69

 
3.78

 
(9
)
30+ day delinquency rate
 
3.71

 
3.42

 
3.72

 
4.01

 
3.80

 
29

 
(9
)
 
3.71

 
3.80

 
(9
)
Nonperforming loan rate(3)
 
0.02

 
0.02

 
0.02

 
0.02

 
0.02

 

 

 
0.02

 
0.02

 

Purchase volume(10)
 
$
108,034

 
$
106,903

 
$
93,197

 
$
105,696

 
$
97,469

 
1
 %
 
11
 %
 
$
308,134

 
$
281,406

 
9
 %

13



 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Domestic Card
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Net interest income
 
$
3,299

 
$
3,220

 
$
3,273

 
$
3,309

 
$
3,280

 
2
 %

1
 %
 
$
9,792

 
$
9,617

 
2
 %
Non-interest income
 
878

 
971

 
873

 
828

 
819

 
(10
)
 
7

 
2,722

 
2,411

 
13

Total net revenue
 
4,177

 
4,191

 
4,146

 
4,137

 
4,099

 

 
2

 
12,514

 
12,028

 
4

Provision for credit losses
 
1,010

 
1,024

 
1,291

 
1,229

 
950

 
(1
)
 
6

 
3,325

 
3,424

 
(3
)
Non-interest expense
 
2,076

 
2,034

 
1,949

 
2,216

 
1,890

 
2

 
10

 
6,059

 
5,405

 
12

Income from continuing operations before income taxes
 
1,091

 
1,133

 
906

 
692

 
1,259

 
(4
)
 
(13
)
 
3,130

 
3,199

 
(2
)
Income tax provision
 
254

 
264

 
211

 
162

 
293

 
(4
)
 
(13
)
 
729

 
745

 
(2
)
Income from continuing operations, net of tax
 
$
837

 
$
869

 
$
695

 
$
530

 
$
966

 
(4
)
 
(13
)
 
$
2,401

 
$
2,454

 
(2
)
Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Period-end loans held for investment
 
$
104,664

 
$
102,959

 
$
101,052

 
$
107,350

 
$
101,564

 
2


3

 
$
104,664

 
$
101,564

 
3

Average loans held for investment
 
103,426

 
101,930

 
102,667

 
103,391

 
100,566

 
1

 
3

 
102,677

 
99,970

 
3

Average yield on loans held for investment(8)
 
15.74
%

15.60
%
 
15.69
%
 
15.58
%
 
15.73
%

14
bps

1
bps
 
15.67
%
 
15.29
%
 
38
bps
Total net revenue margin(9)
 
16.15

 
16.45

 
16.15

 
16.01

 
16.30

 
(30
)
 
(15
)
 
16.25

 
16.04

 
21

Net charge-off rate(2)
 
4.12

 
4.86

 
5.04

 
4.64

 
4.35

 
(74
)
 
(23
)
 
4.67

 
4.78

 
(11
)
30+ day delinquency rate
 
3.71

 
3.40

 
3.72

 
4.04

 
3.80

 
31

 
(9
)
 
3.71

 
3.80

 
(9
)
Purchase volume(10)
 
$
99,087

 
$
98,052

 
$
85,738

 
$
96,818

 
$
89,205

 
1
 %

11
 %
 
$
282,878

 
$
257,340

 
10
 %
Refreshed FICO scores:(11)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Greater than 660
 
68
%
 
68
%
 
66
%
 
67
%
 
67
%
 

 
1

 
68
%
 
67
%
 
1

660 or below
 
32

 
32

 
34

 
33

 
33

 

 
(1
)
 
32

 
33

 
(1
)
Total
 
100
%
 
100
%
 
100
%
 
100
%
 
100
%
 
 
 
 
 
100
%
 
100
%
 
 

14



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Financial & Statistical Summary—Consumer Banking Business
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Consumer Banking
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
1,682

 
$
1,709

 
$
1,679

 
$
1,689

 
$
1,636

 
(2
)%
 
3
 %
 
$
5,070

 
$
4,860

 
4
 %
Non-interest income
 
165

 
166

 
160

 
159

 
155

 
(1
)
 
6

 
491

 
504

 
(3
)
Total net revenue
 
1,847

 
1,875

 
1,839

 
1,848

 
1,791

 
(1
)
 
3

 
5,561

 
5,364

 
4

Provision for credit losses
 
203

 
165

 
235

 
303

 
184

 
23

 
10

 
603

 
535

 
13

Non-interest expense
 
985

 
1,002

 
994

 
1,085

 
979

 
(2
)
 
1

 
2,981

 
2,942

 
1

Income from continuing operations before income taxes
 
659

 
708

 
610

 
460

 
628

 
(7
)
 
5

 
1,977

 
1,887

 
5

Income tax provision
 
154

 
165

 
142

 
107

 
146

 
(7
)
 
5

 
461

 
440

 
5

Income from continuing operations, net of tax
 
$
505

 
$
543

 
$
468

 
$
353

 
$
482

 
(7
)
 
5

 
$
1,516

 
$
1,447

 
5

Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Period-end loans held for investment(1)
 
$
62,015

 
$
60,327

 
$
59,248

 
$
59,205

 
$
59,329

 
3

 
5

 
$
62,015

 
$
59,329

 
5

Average loans held for investment(1)
 
61,269

 
59,858

 
59,065

 
59,342

 
59,220

 
2

 
3

 
60,072

 
66,841

 
(10
)
Average yield on loans held for investment(8)
 
8.47
%

8.36
%
 
8.15
%
 
8.14
%
 
8.03
%

11
bps
 
44
bps
 
8.33
%
 
7.36
%
 
97
bps
Auto loan originations
 
$
8,175

 
$
7,327

 
$
6,222

 
$
5,932

 
$
6,643

 
12
 %
 
23
 %
 
$
21,723

 
$
20,345

 
7
 %
Period-end deposits
 
206,423

 
205,220

 
205,439

 
198,607

 
196,635

 
1

 
5

 
206,423

 
196,635

 
5

Average deposits
 
204,933

 
204,164

 
201,072

 
196,348

 
194,687

 

 
5

 
203,404

 
191,942

 
6

Average deposits interest rate
 
1.31
%

1.26
%
 
1.18
%
 
1.10
%
 
1.00
%

5
bps
 
31
bps
 
1.25
%
 
0.89
%
 
36
bps
Net charge-off rate
 
1.64


1.15

 
1.49

 
2.01

 
1.77


49

 
(13
)
 
1.43

 
1.36

 
7

30+ day performing delinquency rate
 
6.23

 
5.87

 
5.55

 
6.67

 
6.01

 
36

 
22

 
6.23

 
6.01

 
22

30+ day delinquency rate
 
6.86

 
6.41

 
6.02

 
7.36

 
6.61

 
45

 
25

 
6.86

 
6.61

 
25

Nonperforming loan rate(3)
 
0.74

 
0.66

 
0.59

 
0.81

 
0.72

 
8

 
2

 
0.74

 
0.72

 
2

Nonperforming asset rate(4)
 
0.83

 
0.75

 
0.68

 
0.90

 
0.82

 
8

 
1

 
0.83

 
0.82

 
1

Auto—At origination FICO scores:(12)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Greater than 660
 
48
%
 
49
%
 
49
%
 
50
%
 
50
%
 
(1
)%
 
(2
)%
 
48
%
 
50
%
 
(2
)%
621 - 660
 
20

 
19

 
19

 
19

 
19

 
1

 
1

 
20

 
19

 
1

620 or below
 
32

 
32

 
32

 
31

 
31

 

 
1

 
32

 
31

 
1

Total
 
100
%
 
100
%
 
100
%
 
100
%
 
100
%
 
 
 
 
 
100
%
 
100
%
 
 

15



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Financial & Statistical Summary—Commercial Banking Business
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions, except as noted)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Commercial Banking
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
486

 
$
514

 
$
489

 
$
508

 
$
513

 
(5
)%

(5
)%
 
$
1,489

 
$
1,536

 
(3
)%
Non-interest income
 
221

 
200

 
187

 
159

 
189

 
11

 
17

 
608

 
585

 
4

Total net revenue(6)(7)
 
707

 
714

 
676

 
667

 
702

 
(1
)
 
1

 
2,097

 
2,121

 
(1
)
Provision for credit losses
 
93

 
82

 
69

 
9

 
54

 
13

 
72

 
244

 
74

 
230

Non-interest expense
 
414

 
427

 
417

 
434

 
408

 
(3
)
 
1

 
1,258

 
1,220

 
3

Income from continuing operations before income taxes
 
200

 
205

 
190

 
224

 
240

 
(2
)
 
(17
)
 
595

 
827

 
(28
)
Income tax provision
 
46

 
48

 
44

 
52

 
56

 
(4
)
 
(18
)
 
138

 
193

 
(28
)
Income from continuing operations, net of tax
 
$
154

 
$
157

 
$
146

 
$
172

 
$
184

 
(2
)

(16
)
 
$
457

 
$
634


(28
)
Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Period-end loans held for investment
 
$
73,659

 
$
71,992

 
$
71,189

 
$
70,333

 
$
68,747

 
2


7

 
$
73,659

 
$
68,747

 
7

Average loans held for investment
 
72,507

 
71,997

 
71,438

 
69,680

 
68,036

 
1

 
7

 
71,985

 
66,538

 
8

Average yield on loans held for investment(6)(8)
 
4.45
%

4.75
%
 
4.62
%
 
4.67
%
 
4.55
%

(30
)bps

(10
)bps
 
4.61
%
 
4.38
%
 
23
bps
Period-end deposits
 
$
30,923

 
$
30,761

 
$
31,248

 
$
29,480

 
$
30,474

 
1
 %

1
 %
 
$
30,923

 
$
30,474

 
1
 %
Average deposits
 
30,693

 
31,364

 
30,816

 
30,680

 
31,061

 
(2
)
 
(1
)
 
30,957

 
32,679

 
(5
)
Average deposits interest rate
 
1.25
%

1.28
%
 
1.11
%
 
0.95
%
 
0.79
%

(3
)bps

46
bps
 
1.21
%
 
0.65
%
 
56
bps
Net charge-off rate
 
0.33


0.09

 
0.08

 
0.10

 
0.16


24


17

 
0.17

 
0.08

 
9

Nonperforming loan rate(3)
 
0.61

 
0.50

 
0.53

 
0.44

 
0.38

 
11

 
23

 
0.61

 
0.38

 
23

Nonperforming asset rate(4)
 
0.61

 
0.50

 
0.53

 
0.45

 
0.41

 
11

 
20

 
0.61

 
0.41

 
20

Risk category:(13)
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Noncriticized
 
$
71,144

 
$
69,390

 
$
68,594

 
$
68,043

 
$
65,926

 
3
 %

8
 %
 
$
71,144

 
$
65,926

 
8
 %
Criticized performing
 
2,035

 
2,211

 
2,094

 
1,848

 
2,204

 
(8
)
 
(8
)
 
2,035

 
2,204

 
(8
)
Criticized nonperforming
 
449

 
360

 
378

 
312

 
259

 
25

 
73

 
449

 
259

 
73

PCI loans
 
31

 
31

 
123

 
130

 
358

 

 
(91
)
 
31

 
358

 
(91
)
Total commercial banking loans
 
$
73,659

 
$
71,992

 
$
71,189

 
$
70,333

 
$
68,747

 
2


7

 
$
73,659

 
$
68,747

 
7

Risk category as a percentage of period-end loans held for investment:(13)
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Noncriticized
 
96.6
%

96.4
%
 
96.4
%
 
96.8
%
 
95.9
%

20
bps

70
bps
 
96.6
%
 
95.9
%
 
70
bps
Criticized performing
 
2.8

 
3.1

 
2.9

 
2.6

 
3.2

 
(30
)
 
(40
)
 
2.8

 
3.2

 
(40
)
Criticized nonperforming
 
0.6

 
0.5

 
0.5

 
0.4

 
0.4

 
10

 
20

 
0.6

 
0.4

 
20

PCI loans
 

 

 
0.2

 
0.2

 
0.5

 

 
(50
)
 

 
0.5

 
(50
)
Total commercial banking loans
 
100.0
%

100.0
%
 
100.0
%
 
100.0
%
 
100.0
%




 
100.0
%
 
100.0
%
 


16



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 13: Financial & Statistical Summary—Other and Total
 
 
 
 
 
 
 
 
 
 
 
 
2019 Q3 vs.
 
Nine Months Ended September 30,
 
 
2019
 
2019
 
2019
 
2018
 
2018
 
2019
 
2018
 
 
 
 
 
2019 vs.
(Dollars in millions)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
 
Q2
 
Q3
 
2019
 
2018
 
2018
Other
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income (loss)
 
$
23

 
$
(8
)
 
$
33

 
$
6

 
$
41

 
**


(44
)%
 
$
48

 
$
109

 
(56
)%
Non-interest income (loss)
 
(34
)
 
(26
)
 
(5
)
 
(11
)
 
(61
)
 
31
 %
 
(44
)
 
(65
)
 
285

 
**

Total net revenue (loss)(6)(7)
 
(11
)
 
(34
)
 
28

 
(5
)
 
(20
)
 
(68
)
 
(45
)
 
(17
)
 
394

 
**

Benefit for credit losses
 

 

 

 

 
(1
)
 

 
**

 

 
(49
)
 
**

Non-interest expense(14)(15)
 
113

 
97

 
89

 
117

 
283

 
16

 
(60
)
 
299

 
562

 
(47
)
Loss from continuing operations before income taxes
 
(124
)
 
(131
)
 
(61
)
 
(122
)
 
(302
)
 
(5
)
 
(59
)
 
(316
)
 
(119
)
 
166

Income tax benefit
 
(60
)
 
(109
)
 
(106
)
 
(340
)
 
(97
)
 
(45
)
 
(38
)
 
(275
)
 
(129
)
 
113

Income (loss) from continuing operations, net of tax
 
$
(64
)
 
$
(22
)
 
$
45

 
$
218

 
$
(205
)
 
191


(69
)
 
$
(41
)
 
$
10

 
**

Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Average loans held for investment
 

 

 

 

 

 

 

 

 
$
22

 
**

Period-end deposits
 
$
19,802

 
$
18,554

 
$
18,420

 
$
21,677

 
$
20,086

 
7

 
(1
)
 
$
19,802

 
20,086

 
(1
)
Average deposits
 
19,456

 
18,106

 
19,522

 
20,635

 
20,972

 
7

 
(7
)
 
19,028

 
22,311

 
(15
)
Total
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Earnings:
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Net interest income
 
$
5,737

 
$
5,746

 
$
5,791

 
$
5,820

 
$
5,786

 


(1
)%
 
$
17,274

 
$
17,055

 
1
 %
Non-interest income
 
1,222

 
1,378

 
1,292

 
1,193

 
1,176

 
(11
)%
 
4

 
3,892

 
4,008

 
(3
)
Total net revenue
 
6,959

 
7,124

 
7,083

 
7,013

 
6,962

 
(2
)
 

 
21,166

 
21,063

 

Provision for credit losses
 
1,383

 
1,342

 
1,693

 
1,638

 
1,268

 
3

 
9

 
4,418

 
4,218

 
5

Non-interest expense
 
3,872

 
3,779

 
3,671

 
4,132

 
3,773

 
2

 
3

 
11,322

 
10,770

 
5

Income from continuing operations before income taxes
 
1,704

 
2,003

 
1,719

 
1,243

 
1,921

 
(15
)
 
(11
)
 
5,426

 
6,075

 
(11
)
Income tax provision (benefit)
 
375

 
387

 
309

 
(21
)
 
420

 
(3
)
 
(11
)
 
1,071

 
1,314

 
(18
)
Income from continuing operations, net of tax
 
$
1,329

 
$
1,616

 
$
1,410

 
$
1,264

 
$
1,501

 
(18
)

(11
)
 
$
4,355

 
$
4,761

 
(9
)
Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
Period-end loans held for investment
 
$
249,355

 
$
244,460

 
$
240,273

 
$
245,899

 
$
238,761

 
2


4

 
$
249,355

 
$
238,761

 
4

Average loans held for investment
 
246,147

 
242,653

 
241,959

 
241,371

 
236,766

 
1

 
4

 
243,602

 
242,369

 
1

Period-end deposits
 
257,148

 
254,535

 
255,107

 
249,764

 
247,195

 
1

 
4

 
257,148

 
247,195

 
4

Average deposits
 
255,082

 
253,634

 
251,410

 
247,663

 
246,720

 
1

 
3

 
253,389

 
246,932

 
3


17



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 14: Notes to Loan, Allowance and Business Segment Disclosures (Tables 7—13)
(1) 
In 2018, we sold all of our consumer home loan portfolio and recognized a net gain of approximately $499 million in the Other category, including a benefit for credit losses of $46 million.
(2) 
In August 2018, we accelerated charge-off recognition for certain domestic credit card accounts where the cardholder is deceased. This acceleration led to a one-time increase in net charge-offs of approximately $32 million, increasing the net charge-off rate for total credit card and domestic credit card by approximately 12 basis points and 13 basis points, respectively, for the third quarter of 2018.
(3) 
Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category.
(4) 
Nonperforming assets consist of nonperforming loans, real estate owned (“REO”) and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment, REO and other foreclosed assets.
(5) 
Represents foreign currency translation adjustments.
(6) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(7) 
In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $30 million in Q1 2018, $32 million in Q2 2018, $26 million in Q3 2018, and $20 million in Q4 2018, with an offsetting increase in the Other category.
(8) 
Average yield on loans held for investment is calculated based on annualized interest income for the period divided by average loans held for investment during the period for the respective loan category. Annualized interest income is computed based on the effective yield of the respective loan category and does not include any allocations, such as funds transfer pricing.
(9) 
Total net revenue margin is calculated based on annualized total net revenue for the period divided by average loans held for investment during the period for the respective loan category.
(10) 
Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(11) 
Percentages represent period-end loans held for investment in each credit score category. Domestic card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(12) 
Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
(13) 
Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(14) 
Includes charges incurred as a result of restructuring activities.
(15) 
Includes $22 million of net Cybersecurity Incident expenses in Q3 2019, consisting of $49 million of expenses and $27 million of probable insurance recoveries.
**
Not meaningful.

18



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1) 
 
 
Basel III Standardized Approach
(Dollars in millions, except as noted)
 
September 30,
2019
 
June 30,
2019
 
March 31,
2019
 
December 31,
2018
 
September 30,
2018
Regulatory Capital Metrics
 
 
 
 
 
 
 
 
 
 
Common equity excluding AOCI
 
$
51,959

 
$
51,236

 
$
49,781

 
$
48,570

 
$
48,154

Adjustments:
 
 
 
 
 
 
 
 
 
 
AOCI(2)
 
453

 
170

 
(660
)
 
(1,263
)
 
(1,877
)
Goodwill, net of related deferred tax liabilities
 
(14,439
)
 
(14,365
)
 
(14,369
)
 
(14,373
)
 
(14,345
)
Intangible assets, net of related deferred tax liabilities
 
(180
)
 
(194
)
 
(223
)
 
(254
)
 
(284
)
Other
 
(588
)
 
(401
)
 
113

 
391

 
817

Common equity Tier 1 capital
 
$
37,205

 
$
36,446

 
$
34,642

 
$
33,071

 
$
32,465

Tier 1 capital
 
$
43,028

 
$
40,806

 
$
39,002

 
$
37,431

 
$
36,826

Total capital(3)
 
50,174

 
47,919

 
46,042

 
44,645

 
43,947

Risk-weighted assets
 
298,082

 
295,255

 
291,483

 
294,950

 
288,694

Adjusted average assets(4)
 
360,266

 
356,518

 
355,781

 
350,606

 
346,297

Capital Ratios
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital(5)
 
12.5
%
 
12.3
%
 
11.9
%
 
11.2
%
 
11.2
%
Tier 1 capital(6)
 
14.4

 
13.8

 
13.4

 
12.7

 
12.8

Total capital(7)
 
16.8

 
16.2

 
15.8

 
15.1

 
15.2

Tier 1 leverage(4)
 
11.9

 
11.4

 
11.0

 
10.7

 
10.6

Tangible common equity (“TCE”)(8)
 
10.3

 
10.2

 
9.6

 
9.1

 
9.0











19



Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
 
 
2019
 
2019
 
2019
 
Nine Months Ended
 
 
Q3
 
Q2
 
Q1
 
September 30, 2019
(Dollars in millions, except per share data and as noted)
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
Selected income statement data:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
5,737

 
$
67

 
$
5,804

 
$
5,746

 

 
$
5,746

 
$
5,791

 

 
$
5,791

 
$
17,274

 
$
67

 
$
17,341

Non-interest income
 
1,222

 
73

 
1,295

 
1,378

 
$
1

 
1,379

 
1,292

 

 
1,292

 
3,892

 
74

 
3,966

Total net revenue
 
6,959

 
140

 
7,099

 
7,124

 
1

 
7,125

 
7,083

 

 
7,083

 
21,166

 
141

 
21,307

Provision for credit losses
 
1,383

 

 
1,383

 
1,342

 

 
1,342

 
1,693

 

 
1,693

 
4,418

 

 
4,418

Non-interest expense
 
3,872

 
(178
)
 
3,694

 
3,779

 
(81
)
 
3,698

 
3,671

 
$
(25
)
 
3,646

 
11,322

 
(284
)
 
11,038

Income from continuing operations before income taxes
 
1,704

 
318

 
2,022

 
2,003

 
82

 
2,085

 
1,719

 
25

 
1,744

 
5,426

 
425

 
5,851

Income tax provision
 
375

 
21

 
396

 
387

 
19

 
406

 
309

 
6

 
315

 
1,071

 
46

 
1,117

Income from continuing operations, net of tax
 
1,329

 
297

 
1,626

 
1,616

 
63

 
1,679

 
1,410

 
19

 
1,429

 
4,355

 
379

 
4,734

Income from discontinued operations, net of tax
 
4

 

 
4

 
9

 

 
9

 
2

 

 
2

 
15

 

 
15

Net income
 
1,333

 
297

 
1,630

 
1,625

 
63

 
1,688

 
1,412

 
19

 
1,431

 
4,370

 
379

 
4,749

Dividends and undistributed earnings allocated to participating securities(10)
 
(10
)
 
(2
)

(12
)
 
(12
)
 
(1
)
 
(13
)
 
(12
)
 

 
(12
)
 
(34
)
 
(3
)

(37
)
Preferred stock dividends
 
(53
)
 


(53
)
 
(80
)
 

 
(80
)
 
(52
)
 

 
(52
)
 
(185
)
 


(185
)
Net income available to common stockholders
 
$
1,270

 
$
295

 
$
1,565

 
$
1,533

 
$
62

 
$
1,595

 
$
1,348

 
$
19

 
$
1,367

 
$
4,151

 
$
376

 
$
4,527

Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Diluted EPS(10)
 
$
2.69

 
$
0.63

 
$
3.32

 
$
3.24

 
$
0.13

 
$
3.37

 
$
2.86

 
$
0.04

 
$
2.90

 
$
8.79

 
$
0.80

 
$
9.59

Efficiency ratio
 
55.64
%
 
(360
)bps
 
52.04
%
 
53.05
%
 
(115
)bps
 
51.90
%
 
51.83
%
 
(35
)bps
 
51.48
%
 
53.49
%
 
(169
)bps
 
51.80
%
Operating efficiency ratio
 
48.44

 
(346
)
 
44.98

 
45.38

 
(114
)
 
44.24

 
44.53

 
(35
)
 
44.18

 
46.10

 
(164
)
 
44.46


20



 
 
2018
 
2018
 
2018
 
Nine Months Ended
 
 
Q3
 
Q2
 
Q1
 
September 30, 2018
(Dollars in millions, except per share data and as noted)
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
 
Reported Results
 
Adj.(9)
 
Adjusted Results
Selected income statement data:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net interest income
 
$
5,786

 

 
$
5,786

 
$
5,551

 
$
26

 
$
5,577

 
$
5,718

 

 
$
5,718

 
$
17,055

 
$
26

 
$
17,081

Non-interest income
 
1,176

 
$
(155
)
 
1,021

 
1,641

 
(361
)
 
1,280

 
1,191

 
$
2

 
1,193

 
4,008

 
(514
)
 
3,494

Total net revenue
 
6,962

 
(155
)
 
6,807

 
7,192

 
(335
)
 
6,857

 
6,909

 
2

 
6,911

 
21,063

 
(488
)
 
20,575

Provision for credit losses
 
1,268

 
2

 
1,270

 
1,276

 
46

 
1,322

 
1,674

 

 
1,674

 
4,218

 
48

 
4,266

Non-interest expense
 
3,773

 
(186
)
 
3,587

 
3,424

 
(45
)
 
3,379

 
3,573

 
(17
)
 
3,556

 
10,770

 
(248
)
 
10,522

Income from continuing operations before income taxes
 
1,921

 
29

 
1,950

 
2,492

 
(336
)
 
2,156

 
1,662

 
19

 
1,681

 
6,075

 
(288
)
 
5,787

Income tax provision (benefit)
 
420

 
(33
)
 
387

 
575

 
(92
)
 
483

 
319

 
4

 
323

 
1,314

 
(121
)
 
1,193

Income from continuing operations, net of tax
 
1,501

 
62

 
1,563

 
1,917

 
(244
)
 
1,673

 
1,343

 
15

 
1,358

 
4,761

 
(167
)
 
4,594

Income (loss) from discontinued operations, net of tax
 
1

 

 
1

 
(11
)
 

 
(11
)
 
3

 

 
3

 
(7
)
 

 
(7
)
Net income
 
1,502

 
62

 
1,564

 
1,906

 
(244
)
 
1,662

 
1,346

 
15

 
1,361

 
4,754

 
(167
)
 
4,587

Dividends and undistributed earnings allocated to participating securities(10)
 
(9
)
 

 
(9
)
 
(12
)
 
2

 
(10
)
 
(10
)
 

 
(10
)
 
(32
)
 
1

 
(31
)
Preferred stock dividends
 
(53
)
 

 
(53
)
 
(80
)
 

 
(80
)
 
(52
)
 

 
(52
)
 
(185
)
 

 
(185
)
Net income available to common stockholders
 
$
1,440

 
$
62

 
$
1,502

 
$
1,814

 
$
(242
)
 
$
1,572

 
$
1,284

 
$
15

 
$
1,299

 
$
4,537

 
$
(166
)
 
$
4,371

Selected performance metrics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Diluted EPS(10)
 
$
2.99

 
$
0.13

 
$
3.12

 
$
3.71

 
$
(0.49
)
 
$
3.22

 
$
2.62

 
$
0.03

 
$
2.65

 
$
9.32

 
$
(0.34
)
 
$
8.98

Efficiency ratio
 
54.19
%
 
(149
)bps
 
52.70
%
 
47.61
%
 
167
bps
 
49.28
%
 
51.72
%
 
(27
)bps
 
51.45
%
 
51.13
%
 
1
bps
 
51.14
%
Operating efficiency ratio
 
46.95

 
(166
)
 
45.29

 
41.70

 
138

 
43.08

 
45.72

 
(26
)
 
45.46

 
44.76

 
(15
)
 
44.61


21



Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of TCE, tangible assets and metrics computed using these amounts, which include tangible book value per common share, return on average tangible assets, return on average TCE and TCE ratio. We consider these metrics to be key financial performance measures that management uses in assessing capital adequacy and the level of returns generated. While our non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
 
 
2019
 
2019
 
2019
 
2018
 
2018
(Dollars in millions)
 
Q3
 
Q2
 
Q1
 
Q4
 
Q3
Tangible Common Equity (Period-End)
 
 
 
 
 
 
 
 
 
 
Stockholders’ equity
 
$
58,235

 
$
55,767

 
$
53,481

 
$
51,668

 
$
50,638

Goodwill and intangible assets(11)
 
(14,940
)
 
(14,886
)
 
(14,904
)
 
(14,941
)
 
(14,945
)
Noncumulative perpetual preferred stock
 
(5,823
)
 
(4,360
)
 
(4,360
)
 
(4,360
)
 
(4,360
)
Tangible common equity
 
$
37,472

 
$
36,521

 
$
34,217

 
$
32,367

 
$
31,333

Tangible Common Equity (Average)
 
 
 
 
 
 
 
 
 
 
Stockholders’ equity
 
$
57,245

 
$
54,570

 
$
52,720

 
$
51,114

 
$
50,768

Goodwill and intangible assets(11)
 
(14,908
)
 
(14,900
)
 
(14,932
)
 
(14,953
)
 
(14,982
)
Noncumulative perpetual preferred stock
 
(4,678
)
 
(4,360
)
 
(4,360
)
 
(4,360
)
 
(4,360
)
Tangible common equity
 
$
37,659

 
$
35,310

 
$
33,428

 
$
31,801

 
$
31,426

Tangible Assets (Period-End)
 
 
 
 
 
 
 
 
 
 
Total assets
 
$
378,810

 
$
373,619

 
$
373,191

 
$
372,538

 
$
362,909

Goodwill and intangible assets(11)
 
(14,940
)
 
(14,886
)
 
(14,904
)
 
(14,941
)
 
(14,945
)
Tangible assets
 
$
363,870

 
$
358,733

 
$
358,287

 
$
357,597

 
$
347,964

Tangible Assets (Average)
 
 
 
 
 
 
 
 
 
 
Total assets
 
$
374,905

 
$
371,095

 
$
370,394

 
$
365,243

 
$
360,937

Goodwill and intangible assets(11)
 
(14,908
)
 
(14,900
)
 
(14,932
)
 
(14,953
)
 
(14,982
)
Tangible assets
 
$
359,997

 
$
356,195

 
$
355,462

 
$
350,290

 
$
345,955

__________
(1) 
Regulatory capital metrics and capital ratios as of September 30, 2019 are preliminary and therefore subject to change.
(2) 
Amounts presented are net of tax.
(3) 
Total capital equals the sum of Tier 1 capital and Tier 2 capital.
(4) 
Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(5) 
Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(6) 
Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(7) 
Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(8) 
TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets.

22



(9) 
The adjustments for the following periods consist of:
 
 
2019
 
2019
 
2019
 
Nine Months Ended
 
2018
 
2018
 
2018
 
Nine Months Ended
(Dollars in millions)
 
Q3
 
Q2
 
Q1
 
September 30, 2019
 
Q3
 
Q2
 
Q1
 
September 30, 2018
U.K. Payment Protection Insurance customer refund reserve build (“U.K. PPI Reserve”)
 
$
212

 

 

 
$
212

 

 
$
49

 

 
$
49

Walmart launch and related integration expenses
 
84

 
$
54

 
$
25

 
163

 

 

 

 

Cybersecurity Incident expenses, net of insurance

22





 
22

 

 

 

 

Restructuring charges
 

 
28

 

 
28

 

 
15

 
$
19

 
34

Net gains on the sales of exited businesses
 

 

 

 

 
$
(141
)
 
(400
)
 

 
(541
)
Legal reserve build
 

 

 

 

 
170

 

 

 
170

Total
 
318

 
82

 
25

 
425

 
29

 
(336
)
 
19

 
(288
)
Income tax provision (benefit)
 
21

 
19

 
6

 
46

 
(33
)
 
(92
)
 
4

 
(121
)
Net income
 
$
297

 
$
63

 
$
19

 
$
379

 
$
62

 
$
(244
)
 
$
15

 
$
(167
)
 
 
 
 
 
 
 
(10) 
Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total.
(11) 
Includes impact of related deferred taxes.

23