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| In millions, except per share items | Dec-31-22 | Dec-31-21 | Dec-31-20 | Dec-31-19 | Dec-31-18 | Dec-31-17 | Dec-31-16 | Dec-31-15 |
| | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K |
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| OPERATING EXPENSES | | | | | | | | |
| Cost of services and products (exclusive of depreciation and amortization) | 7,868.0 | 8,488.0 | 8,934.0 | 9,134.0 | 9,999.0 | 8,203.0 | 7,774.0 | 7,778.0 |
| Selling, general and administrative | 3,078.0 | 2,895.0 | 3,464.0 | 3,715.0 | 4,165.0 | 3,508.0 | 3,447.0 | 3,354.0 |
| Depreciation and amortization | 3,239.0 | 4,019.0 | 4,710.0 | 4,829.0 | 5,120.0 | 3,936.0 | 3,916.0 | 4,189.0 |
| Total operating expenses | 17,383.0 | 15,402.0 | 19,750.0 | 24,184.0 | 22,010.0 | 15,647.0 | 22,911.0 | 23,099.0 |
| OPERATING INCOME | 95.0 | 4,285.0 | 962.0 | -2,726.0 | 570.0 | 2,009.0 | 2,333.0 | 2,579.0 |
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| OTHER INCOME (EXPENSE) | | | | | | | | |
| Interest expense | -1,332.0 | -1,522.0 | -1,668.0 | -2,021.0 | -2,177.0 | -1,481.0 | -1,318.0 | -1,312.0 |
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| Net gain on early retirement of debt (Note 6) | | | | | | | | |
| Other (expense) income, net | 246.0 | -62.0 | -76.0 | -19.0 | 44.0 | 12.0 | 5.0 | 49.0 |
| Total other income (expense), net | -1,086.0 | -1,584.0 | -1,744.0 | -2,040.0 | -2,133.0 | -1,469.0 | -1,313.0 | -1,263.0 |
| INCOME BEFORE INCOME TAXES | -991.0 | 2,701.0 | -782.0 | -4,766.0 | -1,563.0 | 540.0 | 1,020.0 | 1,316.0 |
| Income tax expense | 557.0 | 668.0 | 450.0 | 503.0 | 170.0 | -849.0 | 394.0 | 438.0 |
| NET INCOME | -1,548.0 | 2,033.0 | -1,232.0 | -5,269.0 | -1,733.0 | 1,389.0 | 626.0 | 878.0 |
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| BASIC AND DILUTED EARNINGS PER COMMON SHARE | | | | | | | | |
| BASIC (in dollars per share) | ($1.54) | $1.92 | ($1.14) | ($4.92) | ($1.63) | $2.21 | $1.16 | $1.58 |
| DILUTED (in dollars per share) | ($1.54) | $1.91 | ($1.14) | ($4.92) | ($1.63) | $2.21 | $1.16 | $1.58 |
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| WEIGHTED-AVERAGE COMMON SHARES OUTSTANDING | | | | | | | | |
| BASIC (in shares) | 1,007.5 | 1,059.5 | 1,079.1 | 1,071.4 | 1,065.9 | 627.8 | 539.5 | 554.3 |
| DILUTED (in shares) | 1,007.5 | 1,066.8 | 1,079.1 | 1,071.4 | 1,065.9 | 628.7 | 540.7 | 555.1 |
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