EX-99.1 2 btrsq22022earningsannounce.htm EX-99.1 Document

Billtrust Announces Record Second Quarter 2022 Financial Results

•Reports record Q2 software and payments segment revenue of $33.3 million, up 35%
•Increases Full Year 2022 Financial Outlook
•Sales execution drives record Q2 quarterly bookings and new logo adds

LAWRENCEVILLE, NJ, August 9, 2022 – BTRS Holdings Inc. ("Billtrust" or "the Company") (NASDAQ: BTRS), a B2B accounts receivable automation and integrated payments leader, today announced financial results for its second quarter ended June 30, 2022.

"With a combination of 35.4% year-over-year software and payments segment revenue growth and our strongest bookings quarter ever, we are firing on all cylinders at this point,” said Flint Lane, Founder and CEO of Billtrust. “Businesses continue to recognize the value of adopting our accounts receivable and integrated payments solutions to create efficiencies, reduce complexity and accelerate cash flow.”

Second Quarter 2022 Summary

GAAP Metrics

•Total revenue increased 22.5% year-over-year to $49.3 million, versus $40.2 million for the same period in 2021.
•Software and payments segment revenue increased 35.4% year-over-year to $33.3 million, compared to $24.6 million for the same period in 2021.
•Gross profit, excluding depreciation and amortization, increased 32.5% year-over-year to $29.5 million, compared to $22.2 million for the same period in 2021.
•Gross margin excluding depreciation and amortization expanded by 451 basis points to 59.8%, versus 55.3% for the same period in 2021, driven by improved operating leverage and an increasing mix of software and payments segment revenue.
•Net loss was $15.2 million, compared to $10.7 million for the same period in 2021.

Non-GAAP* and Key Operating Metrics
•Total Payment Volume (“TPV”), the dollar value of customer payment transactions that Billtrust processes on its platform during a particular period, increased by 40% year-over-year to $26.2 billion in Q2 2022, up from $18.8 billion for the same period in 2021.
•Net revenue* increased 28.5% year-over-year to $40.6 million, up from $31.6 million for the same period in 2021.
•Adjusted gross profit* increased 32.9% year-over-year to $30.1 million, compared to $22.6 million for the same period in 2021.
•Adjusted gross margin* increased 241 basis points year-over-year to 74.1%, versus 71.7% for the same period in 2021.


•Adjusted EBITDA* was $(4.2) million, compared to $(3.0) million for the same period in 2021.
•Direct card revenue ("DCR")* was $5.8 million, compared to $3.7 million for the same period in 2021, as we continue to drive card payments penetration on our electronic payments processing platforms.
•We exited the quarter with $148 million in cash, cash equivalents and marketable securities, no funded debt, and significant capital flexibility.

Recent Business Highlights

•Our sales and marketing investments continue to pay off: in Q2 2022, we saw the largest number of quarterly new logos added and more recurring revenue booked than in any other quarter in Billtrust history.
•We launched a new version of our Online Billing portal that includes surcharging, which makes it easier for our customers to accept credit cards by significantly reducing their cost of card acceptance. Card payments remain a key contributor to our growth: direct card revenue* from card payments on our electronic payment processing platforms grew 57% year-over-year in the second quarter of 2022.
•Business Payments Network (BPN) growth again stood out in Q2 2022: BPN TPV grew 71% year-over-year, and it is clear that customers and partners continue to recognize the network's value. Expanding BPN's reach is a key strategic priority, as evidenced by our recently announced deals with Coupa (referral partner and BPN provider) and Procede Software (partner for invoicing, digital payments, and BPN).

Full Year 2022 Outlook

Billtrust updates its full year 2022 financial guidance:

•Total revenue in a range between $196 million and $207 million (including reimbursable costs revenue of $30 million to $36 million), versus the prior range of $195 million to $207 million.
•Net revenue* between $166 million and $171 million, which at the midpoint of $168.5 million represents annual growth of approximately 28%, versus the prior range of $165 million to $171 million.
•Software and payments segment revenue between $134 million and $139 million, which at the midpoint of $136.5 million represents annual growth of approximately 31%, versus the prior range of $133 million to $139 million.
•Adjusted gross profit* between $122.5 million to $126.5 million, which at the midpoint of $124.5 million represents annual growth of 29%, versus the prior range of $121 million to $126 million.
•Adjusted gross margin* between 73.7% to 74.1%, which at the midpoint of 73.9%% represents annual expansion of 80bps, versus the prior range of 73.2% to 73.8%.
•Adjusted EBITDA* between $(14) million to $(16) million, which at the midpoint of $(15) million represents (9)% adjusted EBITDA margin, or a year over margin expansion of 150 bps.
•As disclosed during our June 2022 investor session, we continue to target Q2-Q3 2023 to be adjusted EBITDA positive, and expect to be adjusted EBITDA positive for full year FY 2024. Additionally, we now expect to be Free Cash Flow positive for full year FY 2023.

* Net revenue, adjusted gross profit, adjusted gross margin, adjusted EBITDA, and direct card revenue are Non-GAAP measures. An explanation of these measures and how they are calculated can be found under the heading


“Non-GAAP Financial Measures” in the Company's Quarterly Report on Form 10-Q and in the attached reconciliations. Reconciliations of these Non-GAAP measures to the most directly comparable GAAP financial measures are included in the tables at the end of this press release. With respect to the Company's expectations under "Full Year 2022 Outlook" above, reconciliation of Non-GAAP adjusted gross profit, Non-GAAP adjusted gross margin, or Non-GAAP adjusted EBITDA to their comparable GAAP measures is not available without unreasonable efforts on a forward-looking basis due to the high variability, complexity, and low visibility with respect to certain excluded items, such as charges related to stock-based compensation expenses, changes in fair value of contingent consideration related to an acquisition, and related tax effects, including non-recurring income tax adjustments.

Conference Call

The Company will host a conference call to discuss second quarter 2022 financial results today at 4:30 p.m. ET. Hosting the call will be Flint Lane, Founder and Chief Executive Officer, and Mark Shifke, Chief Financial Officer. The conference call will be available via webcast at investors.billtrust.com under the heading “News & Events.” To participate via telephone, please dial 855-327-6837 (toll free) or 631-891-4304 (international). Following the call, a replay of the webcast will be available on the Billtrust investor relations website. A telephonic replay will also be available for two weeks following the call by dialing 844-512-2921 (toll free) or 412-317-6671 (international) using conference ID 10019721.

About Billtrust

Billtrust (NASDAQ: BTRS) is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Billtrust is at the forefront of the digital transformation of accounts receivable, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, cash application and collections. For more information, visit Billtrust.com.

Forward-Looking Statements

This press release includes “forward-looking statements” within the meaning of the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by the use of words such as “continue,” “guidance,” “expect,” “outlook,” “project,” “believe” or other similar expressions that predict or indicate future events or trends or that are not statements of historical matters. These forward-looking statements include, but are not limited to, statements regarding Billtrust’s financial guidance and forecasts of Billtrust’s financial and performance metrics. These statements are based on various assumptions, whether or not identified in this press release, and on the current expectations of Billtrust’s management and are not predictions of actual performance. These forward-looking statements are provided for illustrative purposes only and are not intended to serve as, and must not be relied on by any investor as, a guarantee, an assurance, a prediction or a definitive statement of fact or probability. Actual events and circumstances are difficult or impossible to predict and may differ from assumptions. Many actual events and circumstances are beyond the control of Billtrust. These forward-looking statements are subject to a number of risks and uncertainties, including Billtrust’s ability to attract and retain customers and expand customers’ use of Billtrust’s services; market, financial, political and legal conditions; foreign currency impacts; the impact of the COVID-19 pandemic on Billtrust’s business and the global economy; risks relating to the uncertainty of the projected financial and operating information with respect to Billtrust; risks related to future market adoption of Billtrust's offerings; risks related to Billtrust's marketing and growth strategies; risks related to expanding Billtrust's operations outside the United States; risks related to Billtrust's ability to acquire or invest in businesses, products, or technologies that may complement or expand its products or platforms,


enhance its technical capabilities, or otherwise offer growth opportunities; the effects of competition on Billtrust’s future business; the impact of unstable market and economic conditions; and the risks discussed in Billtrust’s Annual Report on Form 10-K for the fiscal year ended December 31, 2021 filed with the Securities and Exchange Commission (“SEC”) on March 9, 2022, under the heading “Risk Factors” and other documents of Billtrust filed, or to be filed, with the SEC, including our Quarterly Report on Form 10-Q for the quarter ended June 30, 2022. If any of these risks materialize or any of Billtrust’s assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. There may be additional risks that Billtrust presently does not know of or that Billtrust currently believes are immaterial that could also cause actual results to differ from those contained in the forward-looking statements. In addition, forward-looking statements reflect Billtrust’s expectations, plans or forecasts of future events and views as of the date of this press release. Billtrust anticipates that subsequent events and developments will cause Billtrust’s assessments to change. However, while Billtrust may elect to update these forward-looking statements at some point in the future, Billtrust specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Billtrust’s assessments as of any date subsequent to the date of this press release. Accordingly, undue reliance should not be placed upon the forward-looking statements.


Non-GAAP Financial Measures

Some of the financial information contained in this press release has not been prepared in accordance with generally accepted accounting principles in the United States (“GAAP”). Such financial information is identified as such within the press release. Billtrust believes that the use of these non-GAAP financial measures provides an additional tool for management and investors to use in evaluating Billtrust’s actual and projected financial condition and operating results and trends in and in comparing Billtrust’s financial measures with other similar companies, many of which present similar non-GAAP financial measures to investors. Billtrust does not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and other amounts that are required by GAAP to be recorded in Billtrust’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgments by management about which expense and other amounts are excluded or included in determining these non-GAAP financial measures. In order to compensate for these limitations, Billtrust presents non-GAAP financial measures in connection with GAAP results. Billtrust is not providing a reconciliation of its projected non-GAAP adjusted gross profit, non-GAAP adjusted gross margin and non-GAAP adjusted EBITDA, or non-GAAP direct card revenue for 2022 to the most directly comparable measure prepared in accordance with GAAP because such reconciliations are not meaningful or available without unreasonable effort as certain items are excluded from these non-GAAP measures, such as charges related to stock-based compensation expenses, changes in fair value of contingent consideration related to an acquisition, and related tax effects, including non-recurring income tax adjustments, including non-recurring income tax adjustments, cannot be reasonably calculated or predicted. You should review Billtrust’s audited Consolidated Financial Statements and related notes in its Annual Report on Form 10-K for the year ended December 31, 2021, unaudited interim reports, including its Quarterly Report on Form 10-Q for the three and six months ended June 30, 2022, and the other financial information included in other documents of Billtrust filed, or to be filed, with the SEC.

•Net revenue (non-GAAP) is defined as total revenues less reimbursable costs revenue. Reimbursable costs revenue consists primarily of amounts charged to customers for postage (with an offsetting amount recorded as a cost of revenue) which we do not consider internally when monitoring operating performance.

•Adjusted gross profit (non-GAAP) is defined as total revenues less total cost of revenues, excluding depreciation and amortization, plus stock-based compensation expense included in total cost of revenues.



•Adjusted gross margin (non-GAAP) is defined as adjusted gross profit (non-GAAP) divided by total revenues less reimbursable costs revenue, or net revenue (non-GAAP).

•Adjusted EBITDA (non-GAAP) is defined as net loss, plus (1) income tax expense (benefit), (2) changes in the fair value of financial instruments that do not meet the criteria to be classified as equity, (3) interest expense and loss on extinguishment of debt, (4) depreciation and amortization, (5) stock-based compensation expense, (6) impairment, restructuring, and related facility costs, (7) acquisition and integration costs, (8) other capital structure transaction costs, and (9) other non-operating expense (income).

•Direct card revenue (non-GAAP) is defined as subscription, transaction, and services revenues, less revenues generated from segments other than software and payments (i.e., software and payments segment revenue), less software and payments segment transaction revenue unrelated to card processing and all subscription revenue. Direct card revenue (non-GAAP) includes variable transactional fee revenue associated with card payments on our electronic payments processing platforms.
•Free cash flow (non-GAAP) is defined as net cash used in operating activities, less purchases of property and equipment (which includes capitalized internal-use software costs).


Investor Contact:
John T. Williams
IR@billtrust.com

Media Contact:
Meredith Simpson
PR@billtrust.com



Condensed Consolidated Statements of Operations
(Unaudited)

Three Months Ended
June 30,		Six Months Ended
June 30,
2022202120222021
Revenues:(in thousands, except per share amounts)
Subscription, transaction, and services$40,600 $31,589 $77,649 $64,708 
Reimbursable costs8,676 8,643 17,258 17,460 
Total revenues49,276 40,232 94,907 82,168 
Cost of revenues:
Cost of subscription, transaction, and services11,150 9,360 21,474 18,613 
Cost of reimbursable costs8,676 8,643 17,258 17,460 
Total cost of revenues, excluding depreciation and amortization19,826 18,003 38,732 36,073 
Operating expenses:
Research and development15,874 11,270 30,979 22,263 
Sales and marketing11,723 9,980 22,439 18,916 
General and administrative15,085 10,478 29,813 22,928 
Depreciation and amortization2,166 1,359 4,027 2,719 
Impairment and restructuring30 — 13,884 — 
Total operating expenses44,878 33,087 101,142 66,826 
Loss from operations(15,428)(10,858)(44,967)(20,731)
Other income (expense):
Change in fair value of financial instruments(260)— (238)(9,995)
Interest expense and loss on extinguishment of debt(6)(3)(7)(2,945)
Other non-operating income188 136 255 244 
Total other income (expense)(78)133 10 (12,696)
Loss before income taxes(15,506)(10,725)(44,957)(33,427)
Income tax expense (benefit)(295)11 (719)103 
Net loss$(15,211)$(10,736)$(44,238)$(33,530)
Net loss per common share, basic and diluted$(0.09)$(0.07)$(0.27)$(0.22)
Weighted average common shares outstanding, basic and diluted163,596 157,197 163,287 151,289 












Selected Segment Information
(Unaudited)
Three Months Ended June 30,
PrintSoftware and PaymentsAll otherConsolidated
(in thousands)
2022
Revenues:
Subscription and transaction$4,334 $33,283 $— $37,617 
Services and other— — 2,983 2,983 
Subscription, transaction, and services revenues4,334 33,283 2,983 40,600 
Reimbursable costs8,676 — — 8,676 
Total revenues$13,010 $33,283 $2,983 $49,276 
Segment revenues growth vs. prior year(0.9)%35.4%18.5%22.5%
2021
Revenues:
Subscription and transaction$4,490 $24,582 $— $29,072 
Services and other— — 2,517 2,517 
Subscription, transaction, and services revenues4,490 24,582 2,517 31,589 
Reimbursable costs8,643 — — 8,643 
Total revenues$13,133 $24,582 $2,517 $40,232 
Six Months Ended June 30,
PrintSoftware and PaymentsAll otherConsolidated
(in thousands)
2022
Revenues:
Subscription and transaction$8,575 $63,144 $— $71,719 
Services and other— — 5,930 5,930 
Subscription, transaction, and services revenues8,575 63,144 5,930 77,649 
Reimbursable costs17,258 — — 17,258 
Total revenues25,833 63,144 5,930 94,907 
Segment revenues growth vs. prior year(2.3)%25.6%8.7%15.5%
Segment revenues growth vs. prior year, adjusted for One-Time Customer Loss(2.3)%34.5%8.7%20.4%
2021
Revenues:
Subscription and transaction$8,988 $50,267 $— $59,255 
Services and other— — 5,453 5,453 
Subscription, transaction, and services revenues8,988 50,267 5,453 64,708 
Reimbursable costs17,460 — — 17,460 
Total revenues$26,448 $50,267 $5,453 $82,168 
Less: Segment revenues from One-Time Customer Loss— 3,333 — 3,333 
Adjusted segment revenues from One-Time Customer Loss$26,448 $46,934 $5,453 $78,835 





Condensed Consolidated Statements of Cash Flows
(Unaudited)
Three Months Ended June 30,Six Months Ended June 30,
2022202120222021
(in thousands)
Cash flows from operating activities:
Net loss$(15,211)$(10,736)$(44,238)$(33,530)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization2,166 1,359 4,027 2,719 
Provision for bad debts78 11 49 65 
Impairments of fixed assets— — 3,649 — 
Loss on extinguishment of debt and amortization of debt discount— — — 2,799 
Impairments and reduction in carrying amount of operating lease right-of-use assets745 1,350 11,408 1,350 
Stock-based compensation expense7,275 5,706 13,353 14,532 
Change in fair value of financial instruments and other expenses55 (10)63 9,985 
Change in fair value of contingent consideration116 — 249 — 
Deferred income taxes(295)— (725)92 
Changes in assets and liabilities:
Accounts receivable(3,319)(2,321)(6,013)(6,064)
Prepaid expenses294 1,270 (3,386)(2,112)
Deferred implementation and commission costs(277)104 29 236 
Other assets (current and non-current)(1,083)(37)(30)1,475 
Accounts payable(1,658)(473)(3,071)195 
Accrued expenses and other6,332 6,895 1,653 4,165 
Operating lease liabilities(853)(1,350)(1,627)(1,350)
Deferred revenue(466)(1,926)(2,248)(4,530)
Other liabilities (current and non-current)467 (746)1,096 (848)
Net cash used in operating activities(5,634)(904)(25,762)(10,821)
Cash flows from investing activities:
Purchases of marketable securities(18)(20,037)(57)(45,037)
Proceeds from marketable securities45,174 — 45,174 — 
Purchases of property and equipment(468)(617)(922)(1,120)
Purchase of business, net of acquired cash— — (59,456)— 
Net cash used in investing activities44,688 (20,654)(15,261)(46,157)
Cash flows from financing activities:
Payments on borrowings— — — (44,663)
Business Combination and PIPE financing— — — 349,638 
Payments of equity issuance costs— — — (19,936)
Debt extinguishment costs— — — (1,565)
Payment of deferred purchase price— — (557)— 
Change in customer funds payable3,668 3,433 512 3,694 
Payments on finance leases(122)(60)(145)(125)
Proceeds from common stock issued1,274 2,152 2,119 4,184 
Taxes paid on net share issuance of stock-based compensation(1)(258)(50)(4,271)
Net cash provided by financing activities4,819 5,267 1,879 286,956 
Effect of exchange rate changes on cash, cash equivalents, and restricted cash(75)— (45)— 
Net increase (decrease) in cash, cash equivalents, and restricted cash43,798 (16,291)(39,189)229,978 
Cash, cash equivalents, and restricted cash, beginning of period129,822 285,112 212,809 38,843 
Cash, cash equivalents, and restricted cash, end of period$173,620 $268,821 $173,620 $268,821 


Summary of Cash, Cash Equivalents, Restricted Cash, and
Marketable Securities Balances
(Unaudited)

June 30,
20222021
(in thousands)
Summary of cash, cash equivalents, and restricted cash, end of period:
Cash and cash equivalents$147,970 $241,607 
Customer funds23,052 24,618 
Restricted cash (included in other current assets)2,598 2,596 
Total cash, cash equivalents, and restricted cash$173,620 $268,821 
Cash and cash equivalents147,970 241,607 
Marketable securities$— $45,117 
Total cash, cash equivalents and marketable securities$147,970 $286,724 


Reconciliation of GAAP to Non-GAAP Financial Information
(Unaudited)

Three Months Ended June 30,IncreaseSix Months Ended June 30,
20222021(decrease)20222021
(in thousands)(in thousands)
Total revenues$49,276$40,23222.5%$94,907$82,168
Less: Reimbursable costs revenue8,6768,64317,25817,460
Net revenue (non-GAAP)$40,600$31,58928.5%$77,649$64,708
Less: net revenue from One-Time Customer Loss———3,333
Net revenue (non-GAAP), excluding One-Time Customer Loss40,60031,58928.5%77,64961,375
Total revenues$49,276$40,232$94,907$82,168
Less: Cost of revenue, excluding depreciation and amortization19,82618,00338,73336,073
Gross profit, excluding depreciation and amortization29,45022,22932.5%56,17446,095
Add: Stock based compensation expense6214051,059848
Adjusted gross profit (non-GAAP)30,07122,63432.9%57,23346,943
Less: gross profit from One-Time Customer Loss———3,333
Adjusted gross profit (non-GAAP), excluding One-Time Customer Loss30,07122,63432.9%57,23343,610
Gross margin, excluding depreciation and amortization59.8 %55.3 %59.2 %56.1 %
Adjusted gross margin (non-GAAP)74.1 %71.7 %73.7 %72.5 %
Adjusted gross margin (non-GAAP), excluding One-Time Customer Loss74.1 %71.7 %73.7 %71.1 %












Reconciliation of GAAP to Non-GAAP Financial Information
(Unaudited)

Three Months Ended June 30,Six Months Ended June 30,
2022202120222021
(in thousands)
Net loss$(15,211)$(10,736)$(44,238)$(33,530)
Income tax expense (benefit)(295)11 (719)103 
Change in fair value of financial instruments260 — 238 9,995 
Interest expense and loss on extinguishment of debt6 3 7 2,945 
Depreciation and amortization2,166 1,359 4,027 2,719 
Stock-based compensation expense7,275 5,706 13,353 14,532 
Impairment, restructuring, and related facility costs825 317 14,855 323 
Acquisition and integration costs964 — 3,188 — 
Other capital structure transaction costs— 498 — 498 
Other non-operating income(188)(136)(255)(244)
Adjusted EBITDA (non-GAAP)$(4,198)$(2,978)$(9,544)$(2,659)
Less: gross profit from One-Time Customer Loss—— — 3,333 
Adjusted EBITDA (non-GAAP), excluding One-Time Customer Loss$(4,198)$(2,978)$(9,544)$— $(5,992)
Adjusted EBITDA margin (non-GAAP)(10.3)%(9.4)%(12.3)%(4.1)%


Reconciliation of Full Year 2022 Outlook (Mid-point)
(in thousands)

Total revenues$201,500
Less: Reimbursable costs revenue33,000
Net revenue (non-GAAP)$168,500
Adjusted EBITDA (non-GAAP)$(15,000)
Adjusted EBITDA Margin (non-GAAP)(8.9)%


Reconciliation of GAAP to Non-GAAP Financial Information
(Unaudited)
Three Months Ended June 30,Six Months Ended June 30,
(in thousands)
2022
Subscription, transaction, and services revenues$40,600 $77,649 
Less: Non-software and payments segment revenue7,317 14,505 
Software and payments segment revenue33,283 63,144 
Less: Software and payments segment revenue excluding direct card revenue (non-GAAP)27,453 52,420 
Direct card revenue (non-GAAP)$5,830 $10,724 
2021
Subscription, transaction, and services revenues$31,589 $64,708 
Less: Non-software and payments segment revenue7,007 14,441 
Software and payments segment revenue24,582 50,267 
Less: Software and payments segment revenue excluding direct card revenue (non-GAAP)20,878 43,648 
Direct card revenue (non-GAAP)$3,704 $6,619 
Direct card revenue (non-GAAP) growth57 %62 %
Software and payments (ex-DCR) (non-GAAP) revenue growth31 %20 %


Reconciliation of GAAP to Non-GAAP Financial Information Excluding Non-Cash Expenses1
(Unaudited)

Three Months Ended June 30, 2022 and 2021

GAAPNon-cash expenses1
Non-GAAP Excluding Non-cash Expenses1
202220212022202120222021
Revenues:(in thousands)
Subscription, transaction, and services$40,600 $31,589 $— $— $40,600 $31,589 
Reimbursable costs8,676 8,643 — — 8,676 8,643 
Total revenues49,276 40,232 — — 49,276 40,232 
Cost of revenues:
Cost of subscription, transaction, and services11,150 9,360 621 405 10,529 8,955 
Cost of reimbursable costs8,676 8,643 — — 8,676 8,643 
Total cost of revenues, excluding depreciation and amortization19,826 18,003 621 405 19,205 17,598 
Operating expenses:2
Research and development15,874 11,270 1,493 1,091 14,381 10,179 
Sales and marketing11,723 9,980 971 961 10,752 9,019 
General and administrative15,085 10,478 4,190 3,249 10,895 7,229 
Depreciation and amortization2,166 1,359 2,166 1,359 — — 
Impairment and restructuring30 — 30 — — — 
Total operating expenses44,878 33,087 8,850 6,660 36,028 26,427 
Loss from operations(15,428)(10,858)9,4717,065(5,957)(3,793)
Other income (expense):
Change in fair value of financial instruments(260)— — — (260)— 
Interest expense and loss on extinguishment of debt(6)(3)— — (6)(3)
Other non-operating income188 136 — — 188 136 
Total other income (expense)(78)133 — — (78)133 
Loss before income taxes(15,506)(10,725)9,471 7,065 (6,035)(3,660)
Income tax expense (benefit)(295)11 — — (295)11 
Net loss$(15,211)$(10,736)$9,471 $7,065 $(5,740)$(3,671)

1 Non-cash expenses include stock-based compensation expense, depreciation and amortization expense, and impairment and restructuring expense.
2 Includes acquisition, integration and restructuring and other facility costs in the period of $0.3 million in research and development, $0.1 million in sales and marketing and $1.4 million in general and administrative expenses, which are excluded from Adjusted EBITDA.


Reconciliation of GAAP to Non-GAAP Financial Information Excluding Non-Cash Expenses1
(Unaudited)

Six Months Ended June 30, 2022 and 2021

GAAPNon-Cash Expenses3
Non-GAAP Excluding Non-Cash Expenses3
202220212022202120222021
Revenues:(in thousands)
Subscription, transaction, and services$77,649 $64,708 $— $— $77,649 $64,708 
Reimbursable costs17,258 17,460 — — 17,258 17,460 
Total revenues94,907 82,168 — — 94,907 82,168 
Cost of revenues:
Cost of subscription, transaction, and services21,474 18,613 1,059 848 20,415 17,765 
Cost of reimbursable costs17,258 17,460 — — 17,258 17,460 
Total cost of revenues, excluding depreciation and amortization38,732 36,073 1,059 848 37,673 35,225 
Operating expenses:4
Research and development30,979 22,263 2,718 2,314 28,261 19,949 
Sales and marketing22,439 18,916 1,725 2,292 20,714 16,624 
General and administrative29,813 22,928 7,851 9,078 21,962 13,850 
Depreciation and amortization4,027 2,719 4,027 2,719 — — 
Impairment and restructuring13,884 — 13,884 — — — 
Total operating expenses101,142 66,826 30,205 16,403 70,937 50,423 
Loss from operations(44,967)(20,731)31,26417,251(13,703)(3,480)
Other income (expense):
Change in fair value of financial instruments(238)(9,995)— — (238)(9,995)
Interest expense and loss on extinguishment of debt(7)(2,945)— — (7)(2,945)
Other non-operating income255 244 — — 255 244 
Total other income (expense)10 (12,696)— — 10 (12,696)
Loss before income taxes(44,957)(33,427)31,264 17,251 (13,693)(16,176)
Income tax expense (benefit)(719)103 — — (719)103 
Net loss$(44,238)$(33,530)$31,264 $17,251 $(12,974)$(16,279)

3 Non-cash expenses include stock-based compensation expense, depreciation and amortization expense, and impairment and restructuring expense.
4 Includes acquisition, integration and restructuring and other facility costs during the period of $0.3 million in research and development, $0.3 million in sales and marketing and $3.7 million in general and administrative expenses, which are excluded from Adjusted EBITDA.